IT Support Specialist Resume Dallas, TX - Hire IT People

SUMMARY

CCNA and A+ certified IT professional with extensive experience in troubleshooting, repair, maintenance, installation, configuration, training, and user support. Adept at working on the front line helping clients and colleagues to resolve complex technical IT issues. Proven success in directing improvement initiatives, systems projects, and program management while guiding teams throughout project lifecycles by applying advanced communication, training, and mentoring skills.

TECHNICAL SKILLS

Software: MS Office (Word, Excel, Outlook, Access); VMware; Active Directory

Networking: LAN & VPN; WAN; TCP/IP; ACLs; Firewalls; QoS ; EIGRP; OSPF; BGP(client)

Platforms: Windows; Citrix; mobile platforms

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

IT Support Specialist

Responsibilities:

Reconfigured the faulty static IP addresses to properly function within the VPN and internetwork.
Planned and implemented the use of VLANs to improve bandwidth efficiency.
Oversaw the installation and configuring of new thin clients, network printers, and VoIP systems.
Supported a wide range of remotely hosted Citrix Virtual Desktop applications.
Worked with management to develop and implement online security procedures.
Implemented automated system recovery procedures to minimize losses in case of system failure.
Saved TD Ameritrade over $3000 in costs for a particular project by efficiently mitigating all break/fix dilemmas.

Confidential - MEMPHIS, TN

Electronic Technician

Responsibilities:

Administered technical support including troubleshooting, installations, updating and repair of cell phones, computers, printers, and tablets.
Coordinated a team of technicians for enterprise contracts that were once unable to be completed.
Took anywhere between 20-40 calls on a daily basis.
Negotiated best pricing for hardware and software quotes and procurement which allowed the operational budget to be used more efficiently.