Freelance Digital Content Editor Resume MORRISTOWN, NJ - Hire IT People

AREAS OF EXPETISE

PROFESSIONAL EXPERIENCE

Confidential, MORRISTOWN, NJ

Freelance Digital Content Editor

Responsibilities:

Using client CMS, provided proofreading and editing of digital content for client who produced informational articles, videos and tests for colleges and high schools
Created process for monthly Quality Assurance and documenting activities for high volume clients which was approved by management
Consulted with management on best practices for developing a QA support team

Confidential, CHARLOTTESVILLE, VA

General Manager

Responsibilities:

Managed all operations and administrative aspects of the Richmond office which included new business development, equipment inventory and supervision of event personnel
Produced customer quotes and proposals, as well as prepared Request for Proposals for corporate and government agencies
Assisted event personnel with set up, operation and tear down of A/V equipment
Set up and managed the office IT/VTC and provided system support to associates
Provided associates with detailed drawing of venues
Increased Corporate recognition through face to face contact, networking and participation in National Associations VASE and VAMPI meetings

Confidential, RICHMOND, VA

Project Coordinator

Responsibilities:

Managed major audio/visual projects for executive “live - productions” and created detailed project schedules and defined activities for 30 presentations per quarter
Developed and maintained productive working relationships with customers, presenters, staff, technical services and vendors
Executed over 1000 high profile events including site surveys, technical installation designs and customer consultations; achieved a customer satisfaction rating of 97%
Developed and implemented a highly effective planning and tracking process that ensured all AV equipment and VTC equipment was in the right place at the right time
Assembled and supervised successful internal and external technical teams, oversaw vendors, union workers and other A/V personnel throughout the project
Utilized effective peer coaching, training and customer education techniques to improve efficiency, professionalism and productivity among the team
Installed and supported IT/VTC hardware and software to be used by top executives’ home offices

Network Analyst

Confidential

Responsibilities:

Provided advanced support for desktop and laptop computers, video conference equipment, cellular and telephony issues
Served as Lead Analyst for the Corporate Training department while developing and maintaining new technology for training rooms
Recognized as a top performer in successfully resolving and closing the most helpdesk tickets
Assisted the training department in the creation of 500 accounts in one year for new hires
Identified innovative ways to repurpose equipment resulting in reduced company overhead