IT Helpdesk Specialist Resume

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

IT Helpdesk Specialist

Responsibilities:

Receive end user support requests via phone, email or in person and create support desk tickets
Create and close tickets based within the ticket system
Utilize and maintain help desk tracking software (TrackIT)
Create, modify and delete accounts in Active Directory
Perform software installs
Troubleshoot issues with Outlook and the Exchange Server
Provide VPN/VDI testing and troubleshooting
Perform password resets
Troubleshoot iPhone and iPad problems

Confidential

Support Specialist

Responsibilities:

Confidential

IT Specialist

Responsibilities:

Participated in a Workstation Refresh for the US Marshalls, included 4000 workstations
Performed data migrations and equipment installs.
Installed requested software.
Troubleshot errors for new equipment.
Recorded serial numbers of the new and old equipment for log purposes.

Confidential

IT Specialist

Responsibilities:

Participated in a Workstation Refresh for the Justice Management Division, included 2500 workstations
Performed data migrations and equipment installs.
Installed requested software.
Troubleshot errors for new equipment.
Recorded serial numbers of the new and old equipment for log purposes.

Confidential

Compliance & QA Specialist

Responsibilities:

Ensured that all regulated hardware and software applications are qualified and that any external compliance services provided to customers are functioning at the highest level.
Assists departments in the development of quality systems: Installation Qualifications, System Configuration Specification, and Risk Assessments Qualifications.
Conducts periodic audits to assure that those systems are implemented faithfully and effectively
Develop and monitor specific employee training for multiple collocation sites.
Set quality goals and objectives for the company and develop plans to meet those goals and objectives.

Confidential

Intern - IT Helpdesk Specialist

Responsibilities:

Provided technical assistance and support related to networking system technologies
Managed, and deployed computer systems and infrastructures for over 300 computer systems
Facilitated troubleshooting and corrections for equipment malfunctions in alignment with documentation
Ensured system availability, functionality, and efficiency
Managed updates on full line of systems by performing configurations