SUMMARY

• I am a technology professional with experience performing technical installations of computer equipment, data center equipment, and network equipment, including software installations and staging.
• I have experience in troubleshooting as well as LAN/WAN and IP configurations. I'm an excellent communicator and enjoy solving issues in a customer facing environment.
• I'm looking for a direct position at this time and I'm available for immediate consideration.
• I’m excited to join a new team with hopes of contributing immediately.

TECHNICAL SKILLS

• Windows 7 / 8 / 10 / MS Server 2003 - 2016 / VM Ware V-Sphere 6.0 / Hyper-V / Mac 10.4 + / Android / 3G/4G RF Troubleshooting /
• NIX / SQL / Oracle 11g / Active Directory / Break-Fix / Hardware / Software Installation / Virus & Spyware Removal /
• Microsoft Office 2007/2010/2016/ O365 / Migration / Windows Deployment / Norton Live Exec / LAN/WAN / IP Configuration / Cisco VOIP / SCCM 2010/2012/2016 / Remedy / Service - Now / Service Desk Plus / HP Service Manager / Sales Force / Rally Agile Scaling Software / Web Development - Adobe Creative Suite 6 Master Collection HTML / CSS / DHTML / JavaScript SEO Services - SEO Tools 4 / Keyword Density / Ad-Words / Pay-Per Click /

PROFESSIONAL EXPERIENCE

Confidential - Plymouth, MI

IT Manager

Responsibilities:

• Assists the IT Manager in coordinating and maintaining the complete IT procedures and systems and ensures the efficient deployment of Information Technology.
• Resolves routine questions and problems, and refers more complex issues to higher levels.
• Assuring that all IT service requests are routed according the IT policies, and answered in a timely manner.
• Maintaining hardware and software on all workstations.
• Maintaining software deployment systems.
• Maintaining hardware and software audit systems.
• Maintaining printers (laser, ink jet,barcode, etc), document scanners, copiers, fax machines, toner.
• Maintaining IT supplies and storage rooms.
• Purchasing IT hardware and software.
• Supervising IT good disposal according to company and environmental procedures.
• Assisting other departments in maintaining non-office hardware and software by helping design clear installation, upgrade, troubleshooting and backup procedures.
• Maintaining cell phone fleet.
• Helping users on how to use computers, Microsoft Windows operating systems and standard office applications such as, but not limited to Microsoft Office and CAD systems support.
• Maintaining CAD hardware and software. Contacting and supervising third-party help when needed.
• Maintaining SAP users and requesting access roles (IDM coordinator).Maintaining portion of the IT support matrix.
• Maintaining portion of the IT forms and documents.

Desktop Support Technician

Confidential

Responsibilities:

• Break Fix support for Elitebook 820, Elitebook 840, Revolve 810 laptops.
• Break Fix support for Dell 9020 and HP Elite 8100 SFF Desktops.
• Break Fix support for HP Laser Jet Enterprise MFP 630 - 880z Printers.
• VMWare and Hyper-V Virtual Desktop Interface Support
• Wyse Thin Client Support
• HP Thin Client Support
• HP Slim dock 2013 / HP SPS Quest 2 docking station support
• Cisco Support for IP Desk Phones
• Application support for all Confidential Applications.
• SQL 2012 / RDBMS Support / Configuration
• SCCM Configuration Manager 2012 Administration.
• Networking / Cisco Mobile Any Connect VPN Support.
• Cisco IP Communicator Softphone / Skype for Business 2016 Support.
• Win 7 / 8.1 / 10 Support as well as Mac OSX Maverick and Yosemite support.
• Active Directory / MS Outlook 2007 - 2016 / Office 365.
• Exchange Server Enterprise 2016 Support.
• Returns / RMA / Warranty Status for all HP products.

Event Director / Owner

Confidential - Detroit, MI

Responsibilities:

• Design and developed online presence
• Plan and budget large scale electronic dance music events.
• Plan and coordinate venue assignments and event dates.
• Plan and coordinate sound, lighting, and installation teams.
• Plan and coordinate security teams, and associated code inspections.
• Plan and coordinate artist bookings, travel and hotel accommodations.
• Provide administrative support companywide including contracts, riders, and venue licensing agreements.
• Provide administrative support and negotiations for all required insurances including but not limited to: Alcohol, Accidental Damage, and Injury.
• Coordinate food and merchandise vendors including Serve-Safe certifications and food handling licenses.
• Manage investor relations when applicable.
• Design all marketing materials.
• Manage social media accounts.

PC Repair Technician / Owner

Confidential - Belleville, MI

Responsibilities:

• Provide remote support to 50+ clients.
• Provide on-site support to 50+ clients.
• Provide on-site support to 6 local businesses.
• Troubleshoot POS systems and ATMs for business.
• Break-fix support for Servers and Data Centers.
• Break fix support for laptop and desktop systems.
• Corporate LAN/WAN routing installation and support.
• Corporate VOIP telephone installation and support.
• Corporate Database backup and recovery.
• Configure RAID systems and disaster recovery solutions.
• Virus and Spyware removal and recovery.
• Data recovery for personal PC and Macintosh systems.
• Audio equipment configuration and support.
• Consultation Services.

Pulse Care Associate

Confidential

Responsibilities:

• Diagnose and resolve routine technical problems via remote means.
• Perform installations of Lenovo Think Servers, Epson, Zebra, ELO equipment.
• Includes proprietary software, as well as, hardware and peripheral equipment.
• Follow up with customers to ensure calls are resolved and closed promptly.
• Provide support in a friendly and coaching manner.
• Identify trends in issues and communicate to the Help Desk Team Leads.
• Enter all calls received in Call Tracking system.
• Provide support to co-workers to ensure effective sharing of best practices.
• Increase knowledge through continuing Confidential 's Help Desk education classes.
• Monitor stores through real-time toolset and provide remedies where required.
• Monitor multiple email accounts and ensure all inquiries are quickly handled.
• Coordinate service requests with third party vendors: Lenovo, HP, Scala, Zebra.

Systems Support Technician

Confidential

Responsibilities:

• Performed technical installations of Dell Power Edge 1600, 1800, 2900, 310, 410, and 610 Servers, Dell OptiPlex 520-780Work Stations, as well as consumer purchased HP Workstations, and network equipment including Cisco Routers, Honeywell Signature Pads, ELO Touch Screen Biometric Devices, software installations of Windows Server 2003, 2008, and 2012 Operating Systems, including proprietary Confidential Applications: Pharma Serve, and Enterprise RX.
• Troubleshot computer equipment issues with OptiPlex and HP Workstations, Windows Server 2003-2012 both hardware and software including SQL Server 2005-2007, identifies problems, develops constructive solutions and recommends specific actions.
• Supported customers (internal and/or external) in the use of Dell OptiPlex and HP Workstations and related software including SQL Server 2005, as well as, various technical implementation processes (including but not limited to scheduling for onsite implementation through Add/On Services and Migrations Teams.
• Assisted in testing and documentation of proprietary Confidential web based platforms, technical implementation processes including ordering and installing Physical Server Hardware: 1600,1800,2600,2900,310,410, and 610 equipment.
• All based on customer contract server selection (MS Server: 2002012), remote monitoring procedures using Go To Assist, Team Viewer 7, and Dell Open Manage Server Monitoring, and/or PC-based Windows product design.
• Provided second level after hour's support of computer and network support.