Field Tech/ Helpdesk Technician Resume

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Field Tech/ Helpdesk Technician

Responsibilities:

Responsible for reimage computers and troubleshooting end users issues.
Reports directly to the Manager and Director of I.T.
Evaluate, document, and analyzed trends for ways to prevent repeated future problems
Conduct research into software application products and services.
Acts as an admin for SharePoint, Exchange and, Azure.
Identified and delivered required hardware and software services.
Provided training and support to end users on equipment and software operation and other issues.
Install, configure, test, maintain, and troubleshoot end user network hardware.
Push updates to end users equipment.
Use Manage Engine Ticketing System for different computer problems and request.
Use of SCCM to image computer equipment (tablets, laptops, and desktops)
Manage a MDM application to deploy and set policy for mobile devices.

Confidential

Field Tech

Responsibilities:

Responsible for traveling in and out of state supporting 26 branches of the credit union
Installs and supports Audio and Video conference calls internal and external.
Reports directly to the Vice President and Assistant Vice President.
Evaluated, documented, and analyzed trends for ways to prevent repeated future problems.
Conducted research into software application products and services with Support works ticketing system
Researching and Implementing Office 365 companywide.
Identified and delivered required hardware and software services in a timely fashion.
Provided training and support to end user on equipment and software operation.
Install, configure, test, maintain, monitor, and troubleshoot end user network hardware, peripheral drives.
Printing/Scanning devise, presentation equipment, and other products.
User WDS and MDT sever to image desktops and laptops.

Confidential

IT Analyst/ Helpdesk Support

Responsibilities:

Supported 8,000 new users on technical issues related to hardware, application, and system functions.
Received 30 - 40 calls for Tier 1 Support for 5 new hospitals that implemented a new EHR for EPIC.
Answer inbound calls pertaining to “How To” instructions for EPIC system
Work with end users on understanding technical issues via phones to document and escalate within Service NOW ticketing system
Maintain calls within an average 8 minute talk time.
Give employees access to different programs via AD for profile changes or Admin for Microsoft Office365
Proficient in Alteris for program push for employee use.
Assist users with VPN access and providing technical support and working ymantec PGP.

Confidential

Geek Squad Consultant

Responsibilities:

Assist customers with computer problems, concerns, needs and also help with any other technical products.
Change different components on a computers if it is economical
Add and uninstall different programs, replace with new
Troubleshoot all PC’s that any computer brings Microsoft or Apple
Software and Hardware analyst for cell phones for any carrier or manufacture

Confidential

Computer Tech Support

Responsibilities:

Installed and troubleshot hardware and software to ensure all computer were up to the date.
Established and maintained user accounts, profiles, file sharing, access, privileges and security
Performed daily server tape backups to guarantee no pertinent information was lost during a crash
Provide technical support safeguarding computers from viruses, malware etc. for end users at all levels.
Responsible for the maintenance for student’s staff and faculty
Provide support and training for software applications
Clone computers from the network or from a hard drive
Briefly engage in trouble shooting and learning Avaya phones for usage and building extensions.