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Helpdesk Resume

Toronto, OntariO

PROFILE

Innovative technology professional with diverse IT experience in applying hardware and software installation, administration and configuration to support growing businesses. Proven analytic and problem-solving skills with the keen ability to assess needs, define requirement, develop value-added solutions, and execute technical solutions that streamline and improve operating efficiencies.


  • Proven ability to learn new technologies quickly
  • Rated 100% in customer service satisfaction
  • Detail oriented and team player
  • Excellent verbal and written communication skills
  • Diversity in roles
  • Work within deadlines
  • Responsive to customers
  • Patient and respectful

TECHNICAL SKILLS

Operating Systems: Windows 2000/XP/2003/Vista/7, Linux, Mac OS X

Software: Microsoft Office 2003 / 2007, Symantec/Norton/McAfee AntiVirus / Firewall / AntiSpyware, Microsoft Active Directory (AD) and Exchange administration, Microsoft Management Console (MMC), Group Policy, Desktop Management, Symantec Backup Exec, NT Backup, Open Office, Virtual PC, MS Visual Studio

Networking: Windows Server 2003/2008, MS SQL Server, LAN, WAN, WLAN, WWAN, TCP/IP, VPN, 802.11 B,G & N,DNS/DHCP, SMTP,RIP

Hardware: HP/Compaq, Dell, Apple, IBM/Lenovo, Sony, Gateway/Acer, Printers, Faxes, Routers, Switches

Languages: C++, C, Assembler, Basic, Pascal

PROFESSIONAL EXPERIENCE

IT Technical Support/Helpdesk Technician
Confidential,Toronto, Ontario - Contract 2010 - Present

  • Maintained, analyzed, troubleshooted, and resolved PC problems.
  • Provided problem-solving services to all company users and visitors with computer hardware / software / applications, network and peripheral problems to ensure successful completion of their daily operations.
  • Effectively manage system functionality to ensure all computing services and network applications are available at all times and performing as reliably and efficiently as possible.
  • Evaluated and installed computer hardware, networking and operating systems software.
  • Monitored LAN performance to ensure continued reliable network operations.
  • Administration support in Active directory/Exchange Server for password resets, and users and login scripts creations for new employees and cleaning old PCs.
  • Performed routine Windows updates and data backups and disaster recovery operations.
  • Professionally and courteously provided mentoring support for over 20 clients daily.
  • Attended weekly meetings and consulted with IT specialists and shared status updates.


Computer Repair Technician
Confidential,Toronto, Ontario 2007-2009

  • Performed diagnostics on PCs and peripheral equipment to troubleshoot problems.
  • Installed, configured and upgraded PC components such as network cards, memory chips, modems, printers and CD/DVD-ROM drivers.
  • Installed, maintained and repaired Windows operating systems such as XP/Vista/7, and various software such as Norton/McAfee Antivirus and MS Office on desktop and notebook computers.
  • Performed Recovery Management operation to restore system to an earlier point and for serious problems used the advanced recovery method.
  • Provided on-site maintenance and technical information for clients and customers.
  • Completed work orders, test and maintenance reports, and prepared cost estimates.
  • Answered incoming inquiries and requests for service calls.

Production Technical Support
Confidential,Azerbaijan 1999-2001

  • Analyzed and designed systems to reduce decision making and operation costs by establishing fluent and consistent data flow among the company\'s branches worldwide.
  • Developed and directed software system testing procedures, programming and documentation.
  • Used computer modeling system to analyze, design and develop oil processes.
  • Analyzed software systems to determine feasibility of design within time and cost constraints.
  • Designed and analyzed a program that improved quality of services through automatization.


OTHER WORK EXPERIENCE

Machine Operator
Confidential,Toronto, Ontario 2005-2007
Sales Clerk
Confidential,Toronto, Ontario 2002-2005


EDUCATION AND TRAINING

College Diploma in Computer Engineering Technician-Embedded Network
Certificate of Completion, MCSE 2003/Network Engineering
Bachelor of Science in Informatics and Computer Engineering

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