OBJECTIVE

• Seeking a Computer Desktop Support position in an organization where I can use my knowledge and skills to support the organizational functions and serve the clients in an efficient manner.

TECHNICAL SKILLS

• Windows 3.1/95/98/NT3.51/NT 4/2000/2003/2008/2012/ XP/7/8/10, Exchange 2007/2010/2013 , Novell Netware, Mac OSX 10.9/10.10/10.11 , iOS, Citrix, VMWare.
• Apple/Clone/Compaq/Dell/HP/IBM/Lenovo desktops/laptops, Dell/Devon/Cisco/Sunray VDI thin clients, Printers (Network HP/Xerox/Ricoh/Toshiba), Fujitsu/Canon Scanners, Topaz, CardScan/Dymo label writer, Optical jukebox, Tape backup, Verizon jetpack, etc.
• Blackberry, Bloomberg, iPhone/iPad, Android smartphone/Tablet, Microsoft Surface, Palm pilot.
• Audio/Video conference - Cisco telepresence/Cisco jabber.
• Microsoft Office 2003/2007/2010/2011/2013/2016/365 , Exchange server, Exchange Management Console, GPO, Print server, Outlook, Microsoft Skype, Internet explorer, Live meeting, Microsoft Office communicator/Lync/SharePoint, OneNote, Project, SCCM, SMS, Silverlight, Visio, Visual studio, WSUS.
• Avaya Outlook client/Softphone client, BES, Blackberry, Bloomberg, Cisco Unified Communications Manager/Cisco jabber/Cisco VPN client, Enterprise Vault, Lotus Notes 6.5/8.5, Market Data, Reuters, RSA, Sametime, Stock Trading software with Excel add-in.
• Adobe suite, Apple software, Audit software, CardScan, Citrix client, Crystal report, Extra, HP/Kodak Scanner software, Hyperion essbase, Insource for Tax, Malware, McAfee antivirus, Netware client, Odyssey access client, RSA, Rumba, Safari, Sap, SAS Management tool, Symantec antivirus/Ghost, Spyware, Viewstar, WinINSTALL.
• Bomgar, Business Objects, CA software, Data Warehouse software, Dameware, Dbartisan, Development software, Exceed, Firefox, Framework, Google Chrome, IBM DB2/Cognos/Rational ClearCase/ClearQuest, Java client, LANDesk, Microstrategy, ODBC driver, Oracle client, pcAnywhere, PSQL, Putty, Sagent,, SQL client/developer/server, Sybase client, VNC, WINDD, Windows remote desktop, Windows remote assistance, WS FTP, Workshare, iManage, etc.
• BitLocker, EPHD, McAfee, Symantec Endpoint Encryption/Backup Exec, HP Connected Backup.
• Remedy ticketing system, Service Now.
• Switches, Routers, Hubs, Network/Video/Phone Cabling Systems, Patch Panels, Firewalls, Proxy servers, Terminal servers, LAN, WAN, VLAN, Wi-Fi, VPN, FTP, DNS/DHCP servers, SMTP, Telnet, SMB/AFP.
• IPX/SPX, TCP/IP, Net Bios, SNMP, DNS, DHCP, WINS.
• Avaya/Cisco IP telephone, Digital PBX telephone systems, Voice Mail systems, Single Line phones.

PROFESSIONAL EXPERIENCE

Computer Desktop Support/PC Rollout Consultant

Confidential

Responsibilities:

• Performed/completed the E 68th Street Executive Office project (CEO/COO office), job well-done, including imaging/installing/configuring the computers/printers/scanners/software.
• Performed/completed about 2 thousand computers projects, including unboxing/imaging/installing with software/configuring/troubleshooting/break-fixing HP desktops/All-in-one/Lenovo laptops/Dell laptops/Microsoft Surface/Multiple monitors/Lenovo ThinkPad USB 3 Docking station/Topaz USB device/USB printers/Fujitsu/Canon scanners at multiple sites (Lower Manhattan/E 38 Street/409 E 60th Street/E 466 Lexington Ave/463 7th Ave/E 68 Street/W 165 Street/Bronx/Broadway/Queens-Flushing).
• Configured Samsung TV and disconnected/moved Samsung TV.
• Performed computer desktop support for more than one year at Lower Manhattan/466 Lexington Ave/E 68th Street campus.
• Performed Move/Add/Changes for computers at multiple locations/Asset Management/EPIC inventory/in & out computer warranty support.
• Imaged/installed/configured/troubleshoot Dell Wyse 3040 VDI devices with Dell Management Portal.
• Imaged/installed/configured/troubleshoot JACO wireless PC (HP/Lenovo mini) with ClickShare CS-100/Intel Unite client/Cisco wireless router/Shared content wirelessly to TV/iPads on JACO carts.
• Installed/configured/troubleshoot software applications via SCCM/Microsoft remote desktop/RDP/Remote utilities, including MS Office 2010/2013/2016/ Outlook/Cisco jabber/Cisco VPN/Lync/Skype/Adobe/Web applications/Internet Explorer/Google Chrome/BitLocker.
• Installed/configured iPhone/Samsung phones/iPad/Windows 10 Lenovo TABLET/iTunes/MobileIron/Duo.
• Installed/configured/troubleshoot/break-fix Apple Mac laptops.
• Migrated the network-multifunction Lexmark/Ricoh/Toshiba printer projects to the network-multifunction Xerox printers, including the removal of the old network printers.
• Installed/configured/troubleshoot the network-multifunction Xerox/Ricoh printers.
• Created print queue via Print Management/added users to print via Print Manager.
• Assembly/rollout of Humanscale/JACO carts with HP Eliteone 800.
• Assigned manual IP addresses/DNS/WINS for desktops/laptops migration.
• Troubleshoot the network connectivity issues at the network/IP phone jacks.
• Submitted Infoblox Mac address registration request for the network cards/Radius registration request for the wireless network cards.
• Submitted request for Allscripts, reset BitLocker/user password/moved computers to OU.
• Decommissioned/removed the old computer equipment for e-Waste.
• Entered the computer equipment/Dell Wyse 3040 VDI into Service Now, including the resolution of the problem tickets and weekend support.
• Support of Executive Officers/Doctors/Nurses/Directors/VP/Supervisor/end-users at the multiple building locations.

Computer Field Service Technician

Confidential

Responsibilities:

• Performed Active directory administration.
• Unboxed/installed/configured/troubleshoot/break-fix Dell, HP, Lenovo PC/Mac computers, printers, and monitors.
• Created and tested software packages, thin and thick client images windows XP and windows 7 utilizing SCCM
• Installed/configured/troubleshoot/break-fix software, hardware.
• Performed Mobile hardware/software installation.

Computer Desktop Support

Confidential

Responsibilities:

• Performed level 2 desktop support in a large-scale environment/Microsoft Active Directory/group policies/Mac OSX 10.9/print management.
• Performed Move/Add/Changes/replaced hardware on laptops/in & out computer warranty support.
• Performed Microsoft Active Directory user password reset, RSA, HP Connected Backup, and McAfee administration.
• Installed/configured/troubleshoot/break-fix IBM/Dell/Mac desktops/laptops/printers/Verizon Jetpack.
• Unboxed/imaged/migrated desktops/laptops for Windows XP/7.
• Installed/configured/troubleshoot software applications/printers via IBM Tivoli Endpoint Manager and SCCM, including MS Office Add-ins, Outlook (Added/remove/configured PST files, delegate access/mailbox/shared calendar), Bloomberg, Cisco VPN, Windows registries/System variables, Avaya One X communication, Cisco Jabber (Video conferencing), Cisco VPN, Workshare, iManage, etc.
• Troubleshoot/break-fix software issues on MacBook/MacBook Air laptops (Mac OSX 10.9), including Microsoft Office 2010/2011/2013 (installed/configured/troubleshoot Word/Excel/PowerPoint Add-ins), Outlook (Added/removed/configured PST files/delegate access/mailbox/shared calendar), VMWare fusion, McAfee, printers, and in use of JAMF Software Casper Suite.
• Added PC/Apple MAC addresses into Infoblox server, and troubleshoot/break-fix the network connectivity issues.
• Entered the computer equipment into Service Now, including the resolution of the problem tickets.
• Support of Vice President/Technical Directors/Managing Directors/End-users/Developers in various departments.

Computer Desktop Support

Confidential

Responsibilities:

• Assigned me to work alone on the Power-Down for Executive floors, including Chief Executive desks/Chief Executive kitchen/Chief Executive lunch room at 270 Park Ave (CEO/COO building).
• Performed level 1/2/3 desktop support in a large-scale environment/Microsoft Active Directory/group policies/Novell Zenworks/Mac OS/print management at locations (270 Park Ave/277 Park Ave/60 Wall/75 Wall/95 Wall/245 Park Ave/1166 6th Ave/HR building/1 Chase Manhattan Plaza).
• Performed Move/Add/Changes with the multiple monitors/hardware inventory via SMS inventory system.
• Performed/managed Microsoft Active Directory/Novell/Mac OS/BES administration/Print management/RSA (hard/soft token), including user account creation/permission/password reset/printers/application groups/group policies.
• Installed/configured/troubleshoot/break-fix Toshiba/IBM/HP/Dell/Lenovo/Mac desktops/laptops/printers/Blackberry devices/Cisco Telepresence/iPad/iPhone.
• Unboxed/Imaged/migrated desktops/laptops for Mac/Win 3.1/NT/XP/7.
• Configured/troubleshoot/rolled out VDI (Sunray/Devon/Cisco) on project.
• Installed/configured/troubleshoot/break-fix software applications/printers via SCCM, including MS Office Add-ins, Outlook (Added/remove/configured PST files, delegate access/mailbox/shared calendar), Bloomberg, Investment/Internet software, Cisco VPN, Windows registries/System variables, etc.
• Supported stock/bond trading floors/back-office.
• Participated in Managing Directors’ software development (Mac/PC) support/IT projects/off-hours/weekend system upgrade at multiple sites.
• Performed Backup/Recovery strategies, disaster recovery tasks, and troubleshoot the network connectivity issues at the network/IP phone jacks.
• Maintained/migrated Optical Jukebox (Client server)/upgraded software on Windows server for Managing Director’s project/maintained Mac/Citrix/Novell servers.
• Dedicated Desktop Support for Managing Director’s software development team in Investment Bank.
• Entered the computer equipment into Remedy ticket system, including the resolution of the problem tickets/weekend support.
• Support of VP/Senior VP/Technical Directors (Business/IT)/Managing Directors/End-users/Developers in Investment Bank, Fixed Income, Equity, Asset Management, Corporate Tax, Retail, Client Services, General Services, Human Resources, including Head of JPMorgan's entire accounts payable, Confidential Chief Information Officers’ assistants/Chief Information Officer, 270 Park Avenue headquarter Managing Directors, 277 Park Avenue Executive assistants, Managing Director assistants for various departments, stock/bond/HR fund MD/VP, fund trading managers, and merger.

Network Engineer

Confidential

Responsibilities:

• Installed/configured/troubleshoot/break-fix IBM/Mac computers and printers on TCP/IP Class A/B/C networks.
• Installed/configured/troubleshoot software.
• Worked at multiple sites for school projects/traveled between schools at districts for computer support.
• Maintained Mac servers at multiple school sites.
• Support of end-users, including teachers/teachers’ technology lead at multiple school sites.

Computer Network Technician

Confidential

Responsibilities:

• Installed/configured/troubleshoot/break-fix Compaq/IBM/Clone/Mac computers, printers, scanners, monitors, CD-ROMs, modems, memory, hard/floppy/tape drives, etc.
• Installed/configured/troubleshoot/break-fix PC/Mac software and Novell/Apple networks.
• Re-imaged all workstation, desktop and laptops for existing employees or new hires.
• Performed in-house hardware repair.
• On-site field service support.

Computer Network Technician

Confidential

Responsibilities:

• Installed/configured/upgraded/troubleshoot/break-fix PC/Mac computers, printers, monitors, scanners, removable drives, tape drives, etc.
• Installed Adobe Photoshop, Illustrator, PageMaker, Freehand, Norton Utility, Quick Mail, Retrospect, Office, etc.
• Pulled/configured/installed network cables, such as Ethernet/Local Talk.
• Maintained/troubleshoot Mac/Quick Mail/Database servers, and Meridian phone/voice mail systems.
• Dealing with end-user/customer support.

Facility Technician

Confidential

Responsibilities:

• Installed/configured/troubleshoot PBX telephone issues via application software and patch panels at multiple sites.
• Programed digital telephones/created voice mail from computer system.
• Pulled/installed telephone/coaxial cables into patch panels/terminals.
• Maintained Fujitsu/AT&T PBX Telephone System, Talkx Automatic Telephone Attendant and Voice Mail Processing System, CCTV/ID Card Reader systems, and computer systems.
• Support of end-users.