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It Specialist Resume

Pikesville, MD


  • Accomplished, self motivated, goal oriented, quick learner technical professional.
  • 3 years of progressive computer/network operations experience in the military field as well as the civilian sector.
  • 1 year providing technical support to thousands of users locally, as well as remote offices nationally, earning a solid reputation for productivity, complex problem resolution and professionalism.
  • Excellent communication and diagnostic skills, consistently solves problems and rarely escalates issues.


Microsoft Office XP, 2003, 2007

Windows Vista and Windows 7

Adobe Creative Suite

Microsoft Active Directory

PKI/Smartcard/CAC Technologies

Cisco VPN

Dell Desktops & Laptops


Confidential,PIKESVILLE, MD DEC 2006 - PRESENT

  • Identify computer-user problems and coordinating to resolve them
  • Install, configure and monitor local and wide-area networks, hardware and software
  • Provide customer and network administration services such as passwords, electronic mail accounts, security and troubleshooting
  • Conduct data system studies and prepare documentation and specifications for proposals

Confidential,McKinney TX MAY 2010 - PRESENT

  • Bid, prepare and supervise various construction jobs.
  • Update, Maintain and organize administrative operations.
  • Supervise and lead a group of five employees.

Confidential,ADELPHI, MD FEB 2009 – May 2010
Provide technical support to the Army Research Laboratory (ARL) including approximately 2700 personnel and 4600 networked devices across all ARL geographical locations via remote access software. Responsible for the management, security, and primary technical support of over 1000 desktops, laptops, and printers for the ARL in Adelphi.

  • Maintain laptops, printers and workstations to Army’s Information Assurance Vulnerability Alert standards, ensuring that each device is "actively managed" via automated tools (WSUS, CA UAM, CA USD, etc.)
  • Assist in the installation and updating of software, as well as the set up and troubleshooting of all equipment.
  • Install, configure and troubleshoot Cisco VPN for remote access.
  • Publish and maintain Public Key Infrastructure and Common Access Card certificates on Outlook 2003 and 2007 client and Exchange Server.

Confidential,RESTON, VA JAN 2008 – JAN 2009
Support Department of Defense and various Law enforcement agencies in the Transcription and Translation of Non Title III and Title III Communications.

  • Transcribe and translate non-Title III wiretaps for various government agencies, including DEA, IRS, and ICE
  • Monitor live title III wiretaps for various government agencies, including DEA, IRS, and ICE.
  • Provide and relay accurate and detailed information from the Title III wiretaps to the special agents, which will lead to the successful completion of their mission.

Confidential,WASHINGTON, DC SEPT 2006 – APR 2007
Provide excellent customer service and maintain full responsibility for accurate banking transactions.

  • Provide customers with the highest levels of quality and service.
  • Process a variety of transactions for customers.
  • Identify customers’ needs by cross-selling the appropriate product or service to meet their financial needs.
  • Identify customers’ needs by cross-selling the appropriate product or service to meet their financial needs.
  • Use excellent communication skills and professionalism.

Confidential,LAUREL, MD JUL 2002 – JUL 2006
Responsible for conducting daily operations in the restaurant, making sure we were providing the best customer service possible by ensuring that daily operations were running as smooth as possible. Responsible for the store inventory and management of products using FIFO system.

  • Providing excellent customer service.
  • Supervising staff of up to ten.
  • Checking and stocking supplies.
  • Quality checks of products.
  • Totaling out all registers at the end of each shift.

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