Desktop Technician Resume

SUMMARY:

Analyst with extensive experience in technical support. Proficiencies include software installation, Active Directory, help desk and Exchange. Articulate customer service and technical representative driven to succeed.

SKILL:

Time management skills
Microsoft Office
Computer proficient
Results - oriented
and development
Ticketing and escalation

EXPERIENCE:

Desktop Technician

Confidential

Responsibilities:

Installing, diagnosing, repairing, maintaining and upgrading all PC hardware and equipment to ensure optimal workstation performance.
Also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required.

Help Desk Engineer

Confidential

Responsibilities:

Addresses and resolves basic incidents and requests.
Creates user profiles and migrates .pst files, Maps drives, monitors permissions through the AD Tool.
Assists with software issues with service now, Skype for business Exchange exo and ppo, SSPM and IDMREG.
Migrate Windows 7 computers to windows 10 using the DMT tool. 200 computers converted. Set-up of network and hardware for the Census project.
VOIP phones and computers.

Technical Support

Confidential

Responsibilities:

Aligned closely with other departments in an effort to better understand product features for purposes.
Worked with Confidential products POS hardware and software was Confidential .
Supported all hardware and software to include CC batches if there was a problem settling the batch in the evening.

Software Analyst

Confidential

Responsibilities:

Supported exchange, Fusion server sessions, Payroll software, Permissions through AD. New user set up and termination.
The creation of global groups, Distribution list.
Company wide migration to Office 365.

Help Desk Engineer

Confidential

Responsibilities:

Hardware, software and mechanical support to telemedicine carts.
Supported the mechanical functions of telemedical carts which include the pully system and casters.
Ensured that the carts had network connectivity and that the power supply and 12-volt batteries of carts were in working order.
Owned call from cradle to grave.
Ensured that the PS of cart was functioning properly. Reported directly to the VP of the company.

Technical Support Specialist

Confidential

Responsibilities:

Supported Tool rental and Paint Programs and several other rollouts.
Ensured that the proprietary software of THD was functioning properly.
Provided 1st level support and escalated when necessary.
Ensured that all hardware was in working function.

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