SUMMARY:

Telecommunications Network Engineer offering combined hands - on experience with a solid background in applied physics and engineering. Strong skills in planning, implementing, upgrading, and maintaining VOIP, IPTV/VOD, optical, and high-speed Internet (HSI) data networks. Possess extensive knowledge in network engineering applications, integration, deployment, implementation and acceptance testing. Excellent team building, interpersonal, and technical writing skills. Provided outstanding customer service in high-pressure situations to minimize interruption of customer networks.

EXPERTISE IN:

• Team Leadership

• Switching & Routing
• Network Support / Assistance
• Network Engineering
• Server Administration
• Communications Security
• TCP / IP Configuration
• Preventative Maintenance
• Cloud Wireless Networks

TECHNICAL COMPETENCIES:

Software: Microsoft Office 365, SharePoint, Google Docs

Enterprise Applications: PeopleSoft, CRM

Operating Systems: Linux/Unix, Mac, Windows Server 2008 Windows XP, 7 & 8

Programming: Java; HTML; CSS; C++

Networking: LAN, WAN, VPN, Wireless, Switches, Routers, Wi-Fi

Processes: Change Management, Imaging, OSI Model, Active Directory

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Telemetry Support Engineer

Responsibilities:

• Defined, engineered, and resolved network telemetry capacity requirements for Confidential 's long haul and metro transport network utilizing high capacity next generation light wave and wave division multiplexing technologies to meet network services capacity, vulnerability, diversity and growth requirements to include Access equipment in PON, NGPON2, FiOS and FTTP.
• Performed detailed equipment engineering for network augments.
• This includes developing all the specifications required for installation forces to properly install, turn-up, inventory, and configure the equipment, obtaining appropriate management approvals, referencing applicable diagrams/ drawings, and ensuring timely telemetry delivery
• Ensured that work meets all applicable engineering, planning, and operational standards, network equipment, rack, and hardware requirements
• Defined telemetry requirements, measured telemetry cable running lists, and on all cable equipment cable runs. Verified Telemetry equipment per VenuE directed by capacity management
• Managed, input, and updated central Project, Capacity and Network Inventory Database (i.e. ICON, nSAP, Venue, CoFEE and CCP) to reflect new builds, adds, and decommissions
• Provided essential Telemetry for various Ciena, Nortel, Fujitsu, Cisco, Alcatel-Lucent and Calix equipment platforms

Confidential, Dallas, TX

Technical Support Engineer

Responsibilities:

• Provided customer phone and onsite GPON, IPTV/VOD, SIP, and High-Speed Internet (HSI) network deployment technical support for TELLABS/Huawei GPON product.
• Tier 2 Agent in Maintenance Technical Access Call-Center TAC; used Remedy to resolve received incoming calls or online messenger requests for support from internal and external customers
• Performed TCPDUMP, Wireshark Packet capture/analysis for SIP, HSI, and IPTV as necessary •
• Assisted with install, test, adjust, and repair of GPON network equipment
• Used computer terminal command line interface (CLI) to troubleshoot the network and associated element management system (EMS)

Confidential, Huntsville, AL

Technical Support Engineer

Responsibilities:

• Responsible for providing daily technical support for customer issues as identified in the Remedy Call Management System and will "own" the problem through resolution. Possess understanding and familiarity with configuring, troubleshooting Cisco IOS for VLANs VPNs, ASA, NAT, and access list as necessary
• Responded to Remedy and Jira tickets in an expedient manner, providing clear and informative status entries, resolution entries and quality assurance closure with requested root cause analysis (RCA)
• Tier 3 Agent in Maintenance Technical Access Call-Center TAC; used Remedy to resolve received incoming calls or online messenger requests for support from internal and external customers. Used Sun Microsystems, Alcatel-Lucent, Tellabs, Ciena, and other proprietary network/element management systems to provision/configure private virtual circuits (PVCs) and diagnose and resolve troubles in IP and ATM-based DSLAMS
• Assisted with install, test, adjust, and repair of broadband circuits and equipment.
• Used command line interface (CLI) and computer terminals associated with network and element management systems
• Analyzed and interpreted MTA’s and network traffic data to aid in trouble isolation and restoration of service. Input and updated trouble reports in proprietary ticketing system. Provided customer phone and onsite IPTV/VOD, VOIP SIP, MGCP Internet network technical support for GPON product and associated MTA’s.
• Generated upgrade GPON procedures that would minimize end customer IPTV/VOD, VOIP, HIGH SPEED Internet (HSI), DS1. DS3, and OC3 service interruption. Possess Wireshark Packet analysis experience

Confidential, Norcross, GA

Senior Networking Engineering Consultant

Responsibilities:

• Provided subject matter expertise on SONET optical network.
• Provided customer phone and onsite IPTV/VOD, VOIP, Internet network technical support for GPON product.
• Generated upgrade GPON procedures that would minimize end customer IPTV/VOD, VOIP, and Internet service interruption
• Provided customer phone and onsite IPTV/VOD, VOIP SIP, MGCP Internet network technical support for GPON product