Help desk Technician Resume Tifton, GA - Hire IT People

SUMMARY:

3 years of excellent organizational skills and great ability to multi - task.
3 years of proven leadership skills, exceptional customer service skills, team work and strong integrity.
Proficient with all Microsoft office programs including excel, word, power point, and access database.

PROFESSIONAL EXPERIENCE:

Confidential, Tifton, GA

Help desk Technician

Responsibilities:

Initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications.
Provided technical support of hardware, systems, sub-systems and/or applications.
Assisted with navigating around application menus including remoting into customer's computer.
Troubleshoot network connectivity issues and working with remote employees on a corporate network.
Develops and sustains a productive customer relationship, making the customer and their needs a primary focus.
Answered the help desk phone and monitored incoming e-mail and web based support requests.
Administered "loaner" devices to include: laptops, Broadband cards, devices, projectors, etc.; checking out, monitoring, and recording unit returns according to SSP policies.
Maintain and update a current set of Help Desk Standard Operating Procedures (SOPs)
Install, upgrade and configure network printing, directory structures, rights, security, software, file services, and backup systems.
Active Directory/Group Policy management and administration.
Maintain/Update computer asset inventory through a web-based program.
Project research/recommendation under the direction of training supervisor.
Assist with maintaining backup integrity, testing backups, troubleshooting backup issues.