Desktop Support Technician Resume Baltimore, MD - Hire IT People

TECHNICAL SKILLS:

Proficient in: Windows 7, 8, and 10 platforms. Microsoft Office 2007, 2010, and 365. Hardware upgrades, installations, printer setups, network wired/wireless, OS, antivirus installations, patching, and upgrades. Mobile device setups.

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, MD

Desktop Support Technician

Responsibilities:

Installing printers, scanners and laptops
Troubleshooting printers, scanners and laptops
Customer Service

Refresh Technician

Confidential, Baltimore, MD

Responsibilities:

Responsible for scheduling initial visit and any site revisits with Confidential Agents
Set up, tested and configured desktops, laptops and printers.
Set up equipment for Confidential employees, including installing cables and hardware.
Installed and Configured Hardware, and software on company computers
Traveled up to 150 miles to meet customers on location to handle hardware and software issues
Provided excellent customer service onsite to all Confidential Agents
Responsible for maintaining inventory and writing daily reports for each site Printer installs, and minor cabling

Confidential, Baltimore, MD

Owner/Operator

Responsibilities:

My duties were to facilitate physicians orders on Home Health care orders in compliance with Medicaid, Medicare, and Commercial Insurance regulations.
These orders could not be submitted for billing/reimbursement without the physician’s signatures and timely filings.
I drove the company president to and from meetings, special events including some overnight travel.
I also drove/maintained a 36’ Class A Motor home

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Desktop Support Technician Resume

Baltimore, MD

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