IT Sales / Support Resume

SUMMARY:

6+ years of experience designing, implementing, and supporting a Microsoft infrastructure.
Able to multitask in a fast paced dynamic environment while producing high quality of work.
Excellent troubleshooting skills with a solid track record for successful implementations of Microsoft technologies
Strong written and verbal communication skills
Effective in tracking a project from start to finish and communicating objectives to other team members
Proactive and highly motivated, a quick learner requiring minimal supervision

STRENGTHS:

AREAS OF EXPERTISE INCLUDE:

TECHNICAL SKILLS:

PLATFORMS: Microsoft Windows XP, VISTA, 2007, Linux. (Server)Windows NT, 2000 Server, 2003 Server and MCITP 2008 Server

TOOLS: Microsoft Exchange 2007, Active Directory, and Microsoft Office Suite.

NETWORKING: LAN/WAN, TCP/IP, DNS, DHCP, SMTP, WINS, FTP, VPN.

HARDWARE: Routers, Switches, Laptops, Workstations, Scanners, and Networked Printers.

PROFESSIONAL EXPERIENCE:

Confidential

IT Sales / Support

Responsibilities:

Supported service contracts for various local companies
Installation of WPN Networks
Cat 6, Cat 5e, Cat 5 UTP and STP Installation
Fiber cable patching, Cat 6 cable patching,
Design and Installation of Structured Cabling
Responsible for technical co - ordination meeting with client, consultant and other system contractor.
Assembled custom computers with various configurations for customers.
Installation of Windows XP, Win7, Win8 operating systems.
Troubleshooting CISCO Linksys, Dlink, Aztech Routers
Troubleshooting LAN and Wireless related issues,
Monitoring CCTV, DVR online
Installations of Network Printers
Installation and maintenance of workstations, networking equipment, and other supporting hardware.
Diagnose and rectify network problems and hardware related problems,

Confidential

Systems Administrator

Responsibilities:

Analyze, log, track and complex software and hardware matters of significance pertaining to networking connectivity issues, printer, server, and application to meet business needs.
Installing PBX Avaya Phone Systems, VoIP/Telephony Equipment and Service
Managing the CRM and Users, Leads, Sales, Disposition Reports, Time Zones, FTP.
Maintain and Troubleshooting the Predictive Dialer Server (PD), Maintain and Uploading the Dial Leads in Dialer and setting up with Dialer Codec.
Taking backups from FTP Server, Penetrating the Lead Reports and uploading to the Clint Site FTP also taking care of the Agents Performance Report from Predictive Dialer.
Troubleshooting with Soft phone, Codec’s, Voice settings, Installation of Windows Family Operating System (Client & Server) and troubleshooting, Network Troubleshooting.
Coordinate hardware and software installations and upgrades to ensure work is performed in accordance with company policy. Recommends resolutions to complex matters of significance and coordinate the implementation of the approved course of action.
Coordinate testing, upgrade and configuration of system files and services.
Performed occasional off-hours and remote support.

Confidential

System Administrator

Responsibilities:

Assisted in the operation of Confidential Software Solutions computing environment.
Hardware installation and maintenance of workstations, networking equipment, and other supporting hardware.
Diagnose and rectify network operating system problems and hardware related problems
Maintain and Troubleshooting Bandwidth
Maintain and Troubleshooting the Predictive Dialer Server (PD)
Installing VoIP/Telephony Equipment and Service
Maintain and Uploading the Dial Leads in Dialer
Performed user account creation, deletion, and configuration.

Confidential

Customer Support Engineer

Responsibilities:

Installation of Windows family operating software’s
Troubleshooting End user Customers like Offices, Home Systems
Troubleshooting Systems related issues,
Solving end users queries,
Hardware and software installations and maintenance of workstations and networking equipment, and other supporting hardware.
Diagnose and rectify network operating system problems and hardware related problems.