Technical Support Representative Resume Grove City, Ohio - Hire IT People

PROFILE SUMMARY:

An emerging web professional with CompTia A+ and N+ s. Possesses Complete working knowledge of several Windows OS (vista, xp, 7,8,& server12). Completed grueling and immersive twelve week boot camp at Per Scholas. Can efficiently manage and monitor local and wide area networks. Prepared to pass CompTia S+ exam. Exhibits top tier of professionalism in every client interaction. Will surpass expectations.

TECHNICAL SKILLS:

Installations/migration
Osi model troubleshooting
Network Infrastructure
Router configuration
Printer Sync/Troubleshooting
TCP/IP
Windows OS - 2000 /Later
Mac OS
MS Office 2003
Motherboard Specifications
Laptop Hardware/Software
PC IT Support

WORK HISTORY;

Confidential, Grove City, Ohio

Technical Support Representative

Responsibilities:

Receiving and repackaging customer freight for redeployment to alternate markets.
Used laptop running windows vista and Oracle database on legacy infrastructure
Followed standard processes in a six sigma continuously improving facility
Coordinated teammate workload with management timelines and deadlines
Staged full pallets for shipping labelled with tickets created in software program

Confidential, Hilliard, Ohio

Technical Support Representative

Responsibilities:

Asked probing questions and formulated theory of root cause to technical issues
Remotely monitored and gained control of malfunctioning network equipment to reset, check health or set configuration
Created tickets documenting valuable information which can help at next tier
Used excellent tone of voice to maintain customer engagement throughout calls
Worked in a team environment reaching out through threads using jabber and KB

Confidential, Dublin Ohio

Back office card specialist

Responsibilities:

Supporting a myriad of cardholder accounts in chargeback disputes
Installed MS Windows and office suite applications on host desktop machines
Multifactor authentication required tokens and passwords with radius secure server
Adhered to a strong security policy protecting critical data and workstations
Signed tokens out at beginning of workday and signed them back at the end of shift

Confidential, Hilliard, Ohio

Technical service representative

Responsibilities:

Multitasked in system windows/ website applications resolving end user cart issues.
Clean desk policy, followed Pii security rules
Used customer service and interpersonal ability to heighten brand engagements.
Knowledge of Windows 8 software/Active directory drove efficiency resolving issues.
Improved typing speed to 25+ wpm.

Confidential, Columbus, Ohio

Entrepreneur

Responsibilities:

Created a successful brand concept of exquisite household goods and couture for children.
Installed software and maintained LAN
Used technical knowledge and savvy to troubleshoot and resolve network issues.
Maintained building using lean office principles set and sustain lean 5s controls.

Confidential, Columbus, Ohio

Truck Driver

Responsibilities:

Used large industrial scale and hand crane to weigh parts for shipment to service depots.
Accessed MMS used handheld RF scanner to update database for parts in/out of stock.
Used hand trucks, and dollies for loading/off loading trailers arriving on docks or departing.
Safely operated overhead door, automated mechanical docks and industrial trash compactor.
Used fundamental math to accurately calculate shipping postage rates for engines, cores etc.
Used power tools/heavy industrial equipment to perform duties assigned for plan of the day
Practiced good housekeeping, in additional role as janitor workspace kept clean and orderly.

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Technical Support Representative Resume

Grove City, OhiO

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