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Service Desk Analyst Resume

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New Albany, OhiO

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SKILLS:

  • Consumer Electronics Repair
  • Punctual
  • Electronic Safety
  • Electronic Diagnosis
  • Software Repair and Diagnosis
  • Repair of Apple Products
  • Repair of Samsung Mobile Phones
  • Repair of Lg Mobile Phones
  • Troubleshooting Windows 7
  • Use of Service Now to document tickets

EXPERIENCE:

Confidential, New Albany, Ohio

Service Desk Analyst

Responsibilities:

  • Using a Ticketing System
  • Using a Knowledge base
  • Resetting passwords
  • User account administration
  • Troubleshooting Proprietary Applications
  • Troubleshooting Printers
  • Troubleshooting Microsoft Office 2010/2013
  • Troubleshooting Windows 7

Confidential, Grove City, Ohio

Service Desk Analyst

Responsibilities:

  • Refurbishing Controllers and Keypads
  • Testing Controllers and Keypads
  • Identifying Damaged or Faulty Motherboards

Confidential, Newark, Ohio

Technician/Sales

Responsibilities:

  • Dealing with a variety of customers in different social situations.
  • Time Management for multiple deadlines.
  • Diagnosis and repair of a variety of electronic devices.
  • Repair of Phones,Tablets,And Laptops
  • Diagnosis of Software issues on a variety of devices.
  • Operation of a Cash Register

Confidential, Mount Vernon, Ohio

Service Desk Analyst

Responsibilities:

  • Working on A assembly Line
  • Meeting Deadlines on time and in large orders.

Confidential, Columbus, Ohio

Sales Associate

Responsibilities:

  • Keeping Track of a Variety of Inventory
  • Dealing with a Variety of Customers

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