PROFILE:

Technical Lead/Programmer, Detail Oriented, Problem Solver that listens carefully to understand a situation, considers all options, and makes decisions that get results. Flexible, versatile team player, who takes on added responsibilities, quickly learns new skills, and supports co - workers.

TECHNICAL SKILLS:

Databases: Oracle, Business Objects XI, Sybase, Informix, Rochade, RapUp

Languages: COBOL, COBOL II, COBOL 74, AS400/COBOL, COBOL/370, COBOL/390Focus,COBOL, CICS, VSAM, SQL, Easytrieve, Easytrieve Plus, Perl, TandemKIX, Micro Focus, Korn shell, spufi, FORTRAN, TPF, Sabretalk

Operating Systems: Windows XP/7, Windows 2003 Server, Novell, OS 10.x, UNIX

Applications: Visio, MS Project, MS Office Professional, Bomgar, Remedy, Etracks, Xtend, Lotus Notes, Active Directory, Exchange, Vmware, Macfee Anti-Virus, Malwarebytes, Quickbase, Crystal Reports, InfoView, Ghost, WebEx, VNC, SQL Loader, Office 365, Lync, CA7, SCCM, SMS, PowerShell, Credit Check, Version One, RapUp, Agile

Mainframe: JCL, ISPF/TSO, IMS DB/DC, IMS DLI, PL/1, PL/SQL,Roscoe, MVS, Xpediter, FiIe-AidAbend-aid, Changeman, IMS/DLI, DB2, Telon, HP Manager, Endevor,REXX,Clist

Hardware: Dell desktops/laptops/server, HP desktops/laptop/server, Wyse Thin Client Toshiba desktops/laptops, IBM/Lenovo laptops and desktops, IMac, Macbook pro/air, IPAD, IPhone, and Android, AS400, IBM Mainframe, MQ Series, DNS, DHCP,TCP/IP, Modems, Switches, printers, plotters, AS400/iSeries,PBX, Avaya

EXPERIENCE:

Confidential, Meadows, Illinois

Application Support Analyst

Responsibilities:

• Using the agile process, created and updated RapUp and Credit Check files that were transferred to the mainframe for Confidential testing.
• Migrated load files to the mainframe to create datasets for testing in different Confidential regions.
• Created snapshots files for the existing system and snapshots of files of the new system in test regions.
• Created file for legacy attributes removal.
• This removes old attributes that were not being used for any processing.
• Created sync sort for analyzing and gathering data via Vsam files and create Changeman packages.
• Trained Version One to keep track of project status.
• I created PPV (Pre-Project Validation), Back Out processes, and Project Implementation.
• Created HP Manager quotes for production processes.

Confidential, Indiana

Technical Support

Responsibilities:

• Contacting customers to schedule the deploying of their new equipment, placing the work orders so the technical staff will install them and imaging laptops and desktops using SCCM.
• Managing the installation, delivering computers and troubleshooting desktops, laptops, printers, plotters, IPhones, android phones and Microsoft Office 20xx.
• Training staff of how and what operations should be performed.
• Managed computer and scheduling appointments via HP Manager.

Confidential, Indiana

Svc Info Developer

Responsibilities:

• Created Oracle tables and loaded data via SQL Loader, by writing programs via COBOL, DB2, IMS with JCL.
• Through this process the files were converted and transferred to the Oracle server via FTP.
• The Confidential scripts were used for load the Oracle tables via task manager.
• Triggers, functions, stored procedures and complex queries in SQL have been written.
• Maintained programs in Confidential and consulted with other developers on various projects.
• Debugging was done by desktop checking.
• Production support for Cobol/JCL programs and provided 24/7 support.
• I was a project leader for document server conversion;.

Confidential, Chicago, Illinois

Desktop Support

Responsibilities:

• Coached and monitored support level I and II employees, and interviewed candidates for Level I and II positions.
• I have Create and update SOP’s.
• Provided technical support for recruiter, in house staff, remote staff and the CEO.
• Created imaged and backup for staff laptops and desktop via Ghost.
• Add and modified Active Directory, and Exchange email accounts.
• Installed software, printer VPN and maintain computer security.
• Troubleshot various technical issues with desktops, laptops, printers, Wyse Thin Clients, and smart phones.
• WebEx and VNC were used to remote into user computers.
• Maintain a inventory log of laptops that need the current software loaded and any laptops that had been loaned out.
• Supported over 1500 clients both in house and remotely, along with Avaya phone system.

Confidential, Rosemont Illinois

Technical Support

Responsibilities:

• Supported over 1000 sales representatives both in house and remotely over four states.
• Imaged laptops and desktops, installed software and hardware, add and modified Active Directory, Exchange email accounts, troubleshot laptops, desktops, printers, and smart phones. Controlled the backup of desktops and servers.
• Trained sale representatives on new software installed.
• Managed technical improvements, staff needs and shipping of hardware across the four state region.

Confidential, Chicago, Illinois

Lead Technical Support

Responsibilities:

• Supported the staff and over 100 university police patrolmen.
• The laptops uses were Toughbook, they were imaged, configured, troubleshot for a range of issue including connectivity related to cell signals via Confidential & Confidential .
• Imaged and troubleshot issues with laptops, desktops (Mac and Windows XP, and 7), printers, and smart phones.
• Assisted with installation of security cameras in the building and campus wide. As a project manager, lead staff meeting to configure and install HP server, developed a time line, and task list.
• Lead meeting with training department to facilitate training police patrolmen, dispatch and staff on how use the new police system.
• Created several SLA’s for the police department.
• Coordinated and maintained a network for online gaming system.

Data Warehouse Developer

Confidential

Responsibilities:

• Gathered business and technical requirements for Business Object reports.
• Created and troubleshot Business Object report and universes.
• Designed and troubleshot SQL queries via Business Object.
• Created and modified COBOL, CICS, and JCL programs in order to transfer data from the mainframe to the Oracle server so data will be used in Business Objects.
• Trained user communities in the use Business Object XI and the use of prewritten reports.