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It Support Specialist Resume

Exton, PA

SUMMARY

  • Technical support professional with extensive IT background. Enjoys troubleshooting to find solutions to technical issues.

TECHNICAL SKILLS

  • Windows XP, Windows 7, Windows 10
  • Troubleshooting proficiency
  • Exceptional telephone etiquette
  • A+ Certification
  • Vast technical knowledge
  • Aruba VPN expert
  • DHCP/DNS Ethernet and Firewall proficient
  • SCCM and Active Directory

PROFESSIONAL EXPERIENCE

Confidential, Exton, PA

IT Support Specialist

Responsibilities:

  • Support customers over the phone. Setup iPhones and iPads into Airwatch. Image new machines, deploy new machines.
  • Support with software that users need help with. Help with setting A/V solution into the conference rooms.
  • Write up monthly tips for internal ADP. Install Office 365 and resolve issues with it.
  • Assist with resolving phone issues that are on VPN.

Confidential, PA

Technical Representative

Responsibilities:

  • Provided base level IT support to company personnel.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Trained new employees and explained protocols clearly and efficiently.
  • Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
  • Supported customers having data connectivity issues. Provided thorough support and problem resolution for customers.
  • Managed IT setup and service requests for printers, VPN system, and Java.
  • Assisted customers with technical issues via email, live chat and telephone.
  • Reviewed support cases for technical and troubleshooting accuracy.
  • Created end - user self-service tools and documentation.

Confidential, Wilmington,DE

Technical Consultant/Keyholder

Responsibilities:

  • Resolved customer complaints and concerns.
  • Support customers with online billing and account issues.
  • Informed customers about issue resolution progress.
  • Supported customers having data connectivity issues.
  • Researched, resolved and followed up on customer issue.
  • Identified opportunities to upsell products and services.
  • Setup a class android, blackberry, and apple to help customers their phones.
  • Fixed issues that arise when Wi-Fi or network issues were not working on a laptop.

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