IT Support Specialist Resume Exton, PA - Hire IT People

SUMMARY

Technical support professional with extensive IT background. Enjoys troubleshooting to find solutions to technical issues.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Exton, PA

IT Support Specialist

Responsibilities:

Support customers over the phone. Setup iPhones and iPads into Airwatch. Image new machines, deploy new machines.
Support with software that users need help with. Help with setting A/V solution into the conference rooms.
Write up monthly tips for internal ADP. Install Office 365 and resolve issues with it.
Assist with resolving phone issues that are on VPN.

Confidential, PA

Technical Representative

Responsibilities:

Provided base level IT support to company personnel.
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Displayed courtesy and strong interpersonal skills with all customer interactions.
Trained new employees and explained protocols clearly and efficiently.
Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
Supported customers having data connectivity issues. Provided thorough support and problem resolution for customers.
Managed IT setup and service requests for printers, VPN system, and Java.
Assisted customers with technical issues via email, live chat and telephone.
Reviewed support cases for technical and troubleshooting accuracy.
Created end - user self-service tools and documentation.

Confidential, Wilmington,DE

Technical Consultant/Keyholder

Responsibilities:

Resolved customer complaints and concerns.
Support customers with online billing and account issues.
Informed customers about issue resolution progress.
Supported customers having data connectivity issues.
Researched, resolved and followed up on customer issue.
Identified opportunities to upsell products and services.
Setup a class android, blackberry, and apple to help customers their phones.
Fixed issues that arise when Wi-Fi or network issues were not working on a laptop.