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Ito Service Delivery Consultant Resume

OBJECTIVE

  • Seeking a responsible and challenging position in a growth oriented progressive environment where my experience and skills will significantly contribute to the overall success of the Organization and provide opportunities for my career growth..

TECHNICAL SKILLS

  • Installation, Configuration and Troubleshooting network with XP, 2000, 2003, 2008
  • Troubleshooting, Installing and upgrading Computer Hardware and peripherals
  • Knowledge on Active Directory, DNS, DHCP and Patch Management
  • Hands on experience on Kaseya Automated Tools
  • Knowledge on VMware Technologies
  • Knowledge on ITIL V3 Foundation

PROFESSIONAL EXPERIENCE

Confidential

ITO Service Delivery Consultant

Responsibilities:

  • Managing Production Wintel Servers across multiple datacenters globally
  • Providing OS support for 2003,2008 and 2012 to more than 3000 Servers that include Both physical ( Confidential /Fujitsu/Dell) and Virtual Server.
  • Suporting Confidential Proliant and Blade Server
  • Working on incident and Change task like upgrading Confidential Proliant support pack andSymantec Endpoint Protection, NIC, BIOS, Confidential ILO drivers
  • Troubleshooting issues related to AD,Windows Clustering,DHCP,DNS,PerformanceServer down, Memory, CPU and diskspace issues.
  • Installing and troubleshooting tools like OVO,OVPA for monitoring
  • Worked on tools like RDP/ Confidential ILO for efficient server management
  • Managing VMware guest servers through VMware vSphere Client and taking snapshots of servers
  • Handling Service requests like printer installation, DNS entry, DHCP scope creation and extension.Monitoring the server performance by enabling the counters and analyzing the same through perfmon tools.
  • Managing & Administering Microsoft Windows failover Cluster and controlled reboot of all cluster nodes after patch installation
  • Involved in scheduling of patches depending on the OS and installion of software’s and executing scripts using Confidential Server Automation Tool
  • Validating the Server Build before releasing to production environment
  • Handling end to end co - ordination with Vendors for Hardware replacements
  • Working on ticketing tools like HPSM9

Confidential

Senior SaaS Operations Engineer

Responsibilities:

  • Proactively Monitoring and identifying issues with SaaS Infrastructure andMaintaining SaaS Infrastructure availability and performance with maximum uptime
  • Handle Level1 Escalations, and adhere to escalation matrix
  • Manage, maintain and support Customer hosted instances.
  • Use SQL Server/IIS to setup and deploy WR demo/Production instances.
  • Troubleshoot Web Application, website issues & IIS
  • Maintenance of Application health and Troubleshooting System logs errors on Windows Server.
  • Taking backup and import CSV data to SaaS Instance
  • Deploy new Product releases to Data center
  • Follow up with escalation Teams for any escalated issues.

Confidential

Senior Engineer

Responsibilities:

  • Remotely Trouble shooting Windows Servers/ Workstations issues
  • Troubleshooting Exchange server 2003, 2007, issues
  • Managing Windows 2003/2008 servers, windows XP Professional & windows 7
  • Optimizing Server Performance Using Kaseya Automated Tools
  • Troubleshooting active directory and DNS issues
  • Managing and remediating the Error & Warning Event Ids on the Servers.
  • Handling L2 Ticket issues within the SLA
  • Escalating the issues to customer via E-mail & voice mail
  • Patch deployments on servers and workstations for Microsoft operating systems and applications as per customer requirements
  • Troubleshooting antivirus issues with AVG
  • Troubleshooting backup issues using Acronis, Appassure, Shadowprotect and Symantec Backup tools
  • Troubleshooting Hardware issues on Dell and Confidential servers.
  • Worked on tools like DRAC/ Confidential ILO for efficient server management
  • Gathering New Knowledge Base (Event ID’s) suggestions & Sharing with the Team.
  • Mentoring junior Engineers in the shift

Confidential

Support Engineer

Responsibilities:

  • Installation, Configuration and Troubleshooting Workstations and Servers
  • Troubleshooting Windows XP and 2000 Servers
  • Coordinating with vendors for Hardware Support. Diagnose hardware and software problem and replace defective components.
  • Installing and configuring Desktop printers. Troubleshooting issues related to hardware/software and LAN, Patch Management.
  • Ensuring all the desktops gets updated with latest security patches.
  • Installing, configuring & troubleshooting MS Outlook 2003
  • Troubleshooting issues like Disk full, High CPU/Memory usage

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