SUMMARY

Citrix Certified Professional (CCP - V) with twenty-two years experience in Information Technology with a proven track record in designing, implementing and supporting large enterprise environments.

PROFESSIONAL EXPERIENCE

Confidential

Citrix Implementation Engineer

Responsibilities:

• Confidential acquired the Confidential business.
• My roles and responsibilities transitioned to Confidential .

Confidential, Atlanta, GA

Engineer

Responsibilities:

• Architect and Implement Citrix Xenapp 5 through 7.15 Environments on Windows 2008, 2008 R2/ 2012 R2 and 2003 based on McKesson application standards.
• Built 50+ XenApp Farms in a Managed Services / Hosted Environment utilizing Vmware. created Powershell scripts to automate parts of the install and configuration of XenApp
• Built and managed MS Cluster for DHCP and CIFS share for PVS images
• Built and managed SQL Mirror for multi-tenant Citrix Data-stores
• Built POC for Citrix Applicaiton Layering (Unidesk)
• Design and Implement Citrix PVS 5.6 through 7.15 environments for Remote Hosting and non Remote Hosting customers.
• Deploy and Administer NetScaler for Access Gateway and load balancing of StoreFront.
• Design and Implement Group Policies to implement best practices.
• Built and Implemented Citrix Web Interface and Storefront.
• Designed SAN requirements based on needs for Provisioning server.
• Build servers in VMware Environment
• Installed and configured a wide variety of custom applications on Citrix.
• Provide Tier 3 assistance to the support team

Confidential, Atlanta, GA

Senior Support Engineer

Responsibilities:

• Administer over 200 Citrix servers for the remote hosting Citrix solution for McKesson's Managed Services division.
• Work with customers to support the remote hosted XenApp 4.5 and 5.0 environments
• Utilize VM Ware ESX and Vsphere 4.0 with Citrix Provisioning Server to deploy servers.
• Utilize Citrix Edgesight to monitor and troubleshoot the Citrix farm.
• Perform system and application upgrades for Star Navigator, HLAB, PcView, HAC and Practice Partner.
• Troubleshoot application and system issues.
• Developed automated scripting solutions and process improvement.
• Helped to stabilize Citrix farms that were having performance issues.

Confidential, Atlanta, GA

Senior SME

Responsibilities:

• Responsible for managing large Citrix farm comprising of 300+ servers.
• Upgraded applications as needed on Citrix platform.
• Performed Patch Management, OS tunning, and Monitoring of the Citrix environment.

Confidential, Tampa, FL

Windows Systems Administrator III

Responsibilities:

• Perform day to day administrator duties and troubleshoot system issues.
• Support DHCP, DNS, WINS and IIS servers.
• Work with Remedy Ticketing system to handle tickets with in a set SLA.
• Troubleshot Application, OS and Hardware issues.
• Designed and implemented the core Citrix farm that grew from 20 servers to over 600 in 8 years.
• Successfully migrated Citrix to each version release. (1.8 to 4.5)
• Suggested, developed and implemented a solution to load balance the data collectors with a F5 or NetScaler device, allowing them to handle 3000 user connections in a short period of time in case of a network outage.
• By using rapid deployment tools, scripted and automated everything from RAID creation to installing windows to post install tuning and application installation. Effort was recognized by senior management and became an essential tool to streamline the build process.
• Lead several projects to design and implement proprietary applications onto Citrix.
• Received recognition from many internal customers for support and dedication to their systems during migrations and upgrades.

Confidential, Tampa, FL

Systems Engineer

Responsibilities:

• Installed and configured over 30 Citrix servers for multiple companies including 6 server farms for Verizon and Dollar Rent A Car.
• Provided demonstrations and training to clients on the technology implemented.
• Provided Technical Leadership to a team of engineers by providing in house training and coaching.
• Traveled to customer locations to troubleshoot and resolve complex issues involving Citrix and Terminal server installations. Received much recognition from customers regarding my skills and willingness to help.

Confidential, Tampa, FL

Information Systems &Telephony Manager

Responsibilities:

• Responsible for the NT 4.0 Domain with DNS, DHCP, Proxy, Exchange, SQL and IIS servers.
• Took over the responsibility of telephony administrator responsible for administering a LUCENT Definity G3 PBX. Ordering T1 circuits, design and setup of DNIS, VDN’s, Vectors and Skills for ACD call routing. Monitoring traffic and generate ACD reports.
• Less than a year later, promoted to manager of the Windows Systems and Telephony team, managing projects and escalating technology needs and issues.

Confidential, Tampa, FL

Business Line Supervisor

Responsibilities:

• Promoted from Helpdesk technician to team lead within 6 months. Provided technical assistance and escalation for support to a team of 6 associates.
• 3 months later promoted to Supervisor. Responsible for direct supervision of 25 employees.
• Conducted reviews and made salary recommendations.