TECHNICAL SKILLS

• Operating Systems: Solaris, Red Hat Linux, Windows 2013, Active Directory, VMWare, AS400
• Database: Oracle, SQL, MySQL, Sybase
• Network: TCP/IP, Cisco, Juniper, Foundry, Akamai Load Balancing and Distribution, Hatteras, Anda
• Monitoring & Ticketing: Openview, WUG, Watchdog, Big Brother, Tivoli, Genios, Edge, App Dynamics, Clarity, Confluence, SharePoint, Alacrity, Peregrine, HP Application Life Cycle Management, HP Service Center Manager, Service Now, Beeline, Netcool, HP
• ITIL: Agile. SDLC, Incident Management, Problem Management, Change Management, ITSM
• Microsoft Office: Word 2010, 2013, Excel 2010, 2013, PowerPoint 2010, 2013; SharePoint 2013

PROFESSIONAL EXPERIENCE

Confidential, Columbus, Ohio

Application Support Lead/ Liquidity Risk Infrastructure/Mainframe Manager

Responsibilities:

• Supported 75 Red Hat Linux servers working with tomcat, apache and java
• Supported daily processes running on Red Hat Linux servers generating Federal Reserve reporting
• Utilized SQL scripting to process reports
• Supported database running Oracle 11g Release 2 running on Red Hat Linux servers
• Tested code in the User Application Testing and DEV environments
• Pushed code to development, test and production environments for code releases
• Supported Red Hat Linux servers for scheduled code releases
• Migrated database servers for SAP HANA release during the Enterprise Release Process
• Migrated windows virtual database environment from legacy domain environment to strategic domain
• Performed quarterly patching and rebooting of the Red Hat Linux server
• Cross functional with multiple lines of business to coordinate and manage end - to-end completion of project implementations
• Maintained server uptime of 99.95%
• Ran daily batch processes utilizing SQL queries
• Achieved 10% cost reduction through decommissioning of legacy applications
• Created comprehensive validation, troubleshooting and escalation documentation
• Performed documentation audit compliancy standard review and updates
• Sharepoint Owner for Corporate Information Interchange Line of Business
• Built SharePoint site for ancillary processes and procedures for Global Finance Operate / Corporate Information Interchange System Support Model

Confidential, Columbus, Ohio

Operations Support Center Supervisor

Responsibilities:

• Accountable for Change, Incident and Problem Management of scheduled and unscheduled events
• Supported multiple appliances from Exchange, Backups, Red Hat Linux Servers, Network Devices and Data Center Infrastructure for clients utilizing Expedient facilities

Confidential, Columbus, Ohio

Business Class Tier 3 Supervisor

Responsibilities:

• Increased Staff by 35 Employees
• Increased Service Level from 18 to 93.5 percent
• Managed strategic firewall project to create greater efficiencies
• Developed Sonic Wall install process for Mid-West region
• Measured analyst KPI metrics and coached/developed areas of needed growth and improvement

Confidential, Dublin, OH

IT Operations Supervisor

Responsibilities:

• Managed teams processing change, incident and problem management
• Managed staff of 3 Operations Support Technicians monitoring successful transmission of the monetary equivalent of 45% of the nation’s Gross Domestic Product
• Incorporated infrastructure diagrams into Baseline System Integration project
• Created and automated MTTR process providing metrics measuring end to end incident management

Confidential

Tech Manager

Responsibilities:

• Architected the move of the Web Hosting support from Dulles, Virginia to Columbus, Ohio
• Enhanced Network Operation Center efficiency and effectiveness by training New Hires
• Cross functional with lines of business outside the Network Operations Center in order to provide logistics in translating the business needs into standard operating procedures
• Created build/rebuild verification procedures and content checks to ensure the accuracy of the servers and integrity of the content
• Reduced labor hours by 20% through automation of legacy processes
• Increased revenues by initiating and running member-impacting event conference calls
• Reduced Customers impacting events by 25% by developing escalation procedure for outage incidents

Confidential

Senior System Administrator

Responsibilities:

• Improved problem resolution through the utilization of in-house databases, Remedy, and troubleshooting of service affecting issues
• Increased advertising revenue by monitoring all applications via Netcool, Watchdog and WhatsUp Gold for quick resolution of Member impacting events
• Coordinated communication Team in Columbus, OH to improve NOC to NOC communications with Global Command Center
• Maintained 99.99% Service Availability by rapidly identifying, troubleshooting and resolving issues that affected service
• Consistently provided Level 2 and 3 support rectifying issues for transparency to Customers

Confidential

Data Center Supervisor

Responsibilities:

• Managed infrastructure of Windows and UNIX farms ensuring capacity was sufficient for the customer load
• Managed team of 10 computer operators providing system administration, monitoring support and call support
• Built, rebuilt and refreshed System/Customer data on proprietary software
• Increased server capacity by 35% through the build out of both the Window and UNIX farms
• Performed propagation of system software and system software requests