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Cable Installation Technician Resume

TECHNICAL SKILLS:

Windows XP all editions: Windows Server ‘03 Windows Server ’03 Network Infrastructure Windows Server ’03 Active Directory InfrastructureRelated software Windows OS 32 & 64 bit NT/98/95/2000/xp/vista/ windows 7, Windows Server 2000/ 2003. Help Desk software Advent Net, Lotus Notes, Norton ghost, Norton Endpoint Protection, various Data Backup and recovery programs, Various password reset programs, Microsoft office 2003/2007/2010 including Visio.

PROFESSIONAL EXPERIENCE:

Confidential

Cable Installation Technician

Responsibilities:

  • Update a GPS
  • Drive the all streets in a tile
  • Follow the Navigator’s instructions
  • Drive for 12 hours a day
  • Drive safe and followed all driving speeds
  • Check maps and routes to take for the day
  • Navigate the maps and update the streets
  • Add streets and dead ends
  • Give directions to the driver
  • Checked the vehicle and cameras
  • Cleaned vehicle and cameras
  • Worked with Apple, Ipad and Iphone.

Confidential, Selinsgrove, PA

Dish Washer

Responsibilities:

  • Wash dishes, clean sink area and clean kitchen area.

Confidential, Bloomsburg, PA

Customer Service Rep.

Responsibilities:

  • Supported Medicare and Medicaid for the state of IL for Blue Cross Community
  • Handled 50+ calls with great smile.
  • Provided claims reports to the provider.
  • Found doctors, dentist and other medical providers for the members.
  • I followed the HIPPA Guidelines when handling PHI.
  • Walked the provider thru a prior authorization for surgeries, medication, and durable medical equipment.
  • Talked to members, providers, and pharmacies to verify member eligibility and services.

Confidential, Jacksonville, Fl

Advisor

Responsibilities:

  • Call center environment
  • Phone support for all Apple mobile devices.
  • Handle 40+ calls per day.
  • Used P.A.I.R. to solve any issue with the products. (Probe, Analyze, Isolate, Resolve)
  • Sold Apple Warranties. (AC, APP)
  • Trained new employees on Apple Systems

Confidential, Jacksonville, Fl

Cable Installation Technician

Responsibilities:

  • Install, service, and repair electronic equipment or instruments such as televisions, radios, and videocassette recorders.
  • Confer with customers to determine the nature of problems or to explain repairs.
  • Tune or adjust equipment and instruments to obtain optimum visual or auditory reception, according to specifications, manuals, and drawings.
  • Make service calls to repair units in customers' homes, or return units to shops for major repairs.
  • Calibrate and test equipment, and locate circuit and component faults, using hand and power tools and measuring and testing instruments such as resistance meters and oscilloscopes.
  • Exceeding daily production and quality goals

Confidential

Owner/ Pc Repair

Responsibilities:

  • Repaired printers, servers, workstations, home computers, and laptops back to working order.
  • Setup home wireless and blue tooth networks.
  • Tracked down and purchase different and hard to find parts.
  • Minor web design, video editing, and photo publishing.
  • Provide an excellent customer service via phone and in person.
  • Designed and installed network and security for home use.

Confidential

Contract Help Desk

Responsibilities:

  • Performed Help Desk level 1 and level 2 technical troubleshooting within an enterprise environment.
  • Customer Service over phone handled 40+ technical/mission - critical calls daily and consistently met high service standards.
  • Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.
  • Software application installation.
  • Password recovery or replacement.
  • Troubleshoot software and hardware issues.
  • Printer installation, IP changes, and replacement.
  • Help Make It easier for Wachovia employees to adjust to Confidential ’s systems and software.
  • Help users with Windows XP and Server 2003 issues.
  • Help Laptop user adjust to the new OS they received such as Windows Vista, Windows 7, and legacy OS (XP-95).

Confidential, Jacksonville, Fl

Network Administrator/ Pc Repair

Responsibilities:

  • Handled technical troubleshooting within a small business environment, including system crashes, slow-downs and data recoveries.
  • Performed shipping/receiving, sales, and provide friendly face to face customer service Setup Emails for new Users.
  • Setup Office 2007 and Windows 7 on all office computers.
  • Setup all phone and network jacks.
  • Created Invoices.
  • Performed hardware repair on broken PC, Modems, APC, and servers to working order in a timely. manner (or scrap them for parts if needed) and prepare them to sell.
  • Formatted and installed all software on incoming computer.
  • Sold refurbished computers to walk-in customers.
  • Troubleshoot computer and printer issues.
  • Designed and installed network for security cams, phones, and Lan/wifi.

Confidential, Jacksonville, Fl

Network/Pc Tech, Installer

Responsibilities:

  • Setup base load on new computers using network install.
  • Setup of over 650 Confidential computers, including all network connection.
  • Back up data for refresh.
  • Asset tagged and inventoried all new computers.
  • Performed the shipping/receiving of all old and new computers.
  • Performed costumer service on new computer use.

Confidential, Jacksonville, FL

Network Services Intern/Helpdesk

Responsibilities:

  • Performed Help Desk level 1 and level 2 technical troubleshooting within an enterprise environment.
  • Helped assemble ISO Standard doc.
  • Assisted service desk with various support issues.
  • Serviced tickets
  • Built, configured and managed the Test Network.
  • Helped install and maintain Cisco phone upgrade.
  • Setup base load software and proprietary software on new computers.
  • Setup and worked with Office 2003/2007 including Visio and Share Point
  • Setup Exchange 2003 and email accounts.
  • Repaired printers, servers, and workstations back to working order.
  • Work mainly with Confidential Power Edge Servers but also on SQL Servers.
  • Troubleshoot computer and printer issues and proprietary software.
  • Traced and labeled patch cables to server, VoIP, Cisco routers, and Confidential switches.
  • Develop and managed the asset inventory including the server room.
  • Indirect costumer service.

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