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It Support Technician Resume

Somerset New, JerseY

SUMMARY:

To obtain a challenging position utilizing my and experience, with the opportunity for professional growth.

COMPUTER SKILLS:

Operating systems: Microsoft Windows 10, 8, 7, VISTA, XP, 2000, NT 4.0, 98 and 95, Windows Server 2012, 2008, 2003, 2000, NT 4.0, MS Exchange Server 2016, 2010, 2003, 2000 and 5.5, Red Hat Linux 5.3, 6, Ubuntu Linux, Fedora Linux, MAC OS X Tiger. Leopard, Snow Leopard, Lion, Mountain Lion, Mavericks, Yosemite, Capitan and Sierra.

Application software: Microsoft Office Cloud 365, Yammer, Skype for Business/Lync 2010, WebEx, IE, Firefox, Safari, Adobe Pro 8, 9, 10, 11, CS3, Office Tracker, Citrix XenApp, File Maker Pro, Logician, All Type, Sas, Matlab, Stata, Spss, Pacs, IMPAX, Synapse, Rumba, CareWare, IDX, Angel, Centricity GE IDX Web, Web EMR, SCM, Symantec Ghost Solutions, Symantec Endpoint 11, Sophos, I - Tune, Credant Mobile Guardian Shield Encryption, McAfee Endpoint Encryption, Polycom & Crestron Video Conferencing, MDT 2010 and SCCM 2007, 2012.

Remote networking: Microsoft Skype for Business, Remote Desktop, LogMeIn, LANDesk, WebEx, GoToMyPc, Symantec PC Anywhere & TeamViewer.

Video Conferencing: Polycom, Crestron, Skype for Business/Lync, and Cisco Jabber.

Call Tracking Software: Heat, Remedy, Spiceworks

Virtualization: VMware Fusion, VMware Workstation, ESXI, Parallel Desktop, Microsoft Virtual PC, Hyper-V & Virtual Box.

Encryption: McAfee Endpoint Encryption, True Crypt, Credant Mobile Guardian Shield and BitLocker.

Mobile Devices: Microsoft Surface, IPAD, IPhone, Android Phone and Microsoft Windows Mobile.

PROFESSIONAL EXPERIENCE:

Confidential, Somerset, New Jersey

IT Support Technician

Responsibilities:

  • Installed and configured Windows 10 and 8.1 Enterprise on Microsoft Surface Tablets, Lenovo ThinkPad, Confidential Latitude and added it to domain.
  • Installed and configure Mac OS X 10 on IMAC, Mac Book Pro, Mac Mini
  • Installed, configured, troubleshoot office 2013 and office 365 on Windows 8 tablets for touch screen.
  • Migrated users from outlook 2010 to Office 365 cloud.
  • Migrated Aastra phone systems to Cisco 7965, 7945 VOIP phones.
  • Install and configure Windows 7, Vista and XP on Confidential 's and Confidential ’s Desktops and Lenovo ThinkPad Laptops.
  • Setup, support and troubleshoot of VPN users who were unable to log in via Citrix.
  • Installed and configured ViewFinity privileged management software via Group policy on Windows Server 2008.
  • Migrated users from Win XP to Win 7 Enterprise by using USMT, hard link migration and windows easy transfer. Also, installed and configured XP modes on win 7.
  • Installed and configure Microsoft Lync 2010 and remotely troubleshoot client’s issue via Lync 2010.
  • Installed and configured Exchange Server 2010 on Windows Server 2008 R2 and 2012 R2 Server.
  • Installed and configured Exchange Server 2013 on Windows Server 2012 R2.
  • Uploaded user’s pdf, word, excel, PowerPoint and all other information in SharePoint site.
  • Create and restore PC images with Symantec Ghost Solution and Acronis True Image.
  • Create and restore Mac OS X Mavericks images with Carbon Copy Cloner, Clonezilla Live/SE, Casper suite and NetInstall/NetRestore.
  • Setup Password, Account Lockout and Audit Policies. Created user accounts and assigned rights and permission through Active Directory
  • Created Network Share drives and assigned rights and permission to users.
  • Installed and configure TCP/IP, WINS, DNS, DHCP services on Windows Server 2008 R2.
  • Installed and configured WSUS on Windows Server 2008 R2 and troubleshoot issues.
  • Coordination with application development teams for issue troubleshooting.
  • Managed an Active Directory site; replication schedules, site links and boundaries.
  • Creating, deploying, renewing and Import & export of the SSL s.
  • Configured RAID and Disk management utilities tools.
  • Working with hardware team to add/replace the faulty peripherals, upgrading the firmware software.
  • Break-Fix Computer’s Hard Drive, RAM, CPU Fan, Motherboard and optical drives.
  • Troubleshoot network connections, network printers, and application errors.
  • Responsible for all onsite repairs, upgrade, software& hardware, installation and Computer Assembling.
  • Set up Mobile Devices I PAD, iPhone, and Surface, Android, Black Berry and Windows phones.
  • Use Intrusion Detection & Protection (IDS/IPS) Systems to detect Malware Activities throughout the network.
  • Coordinated projects experience in managing and completing projects
  • Report progress on project budget, schedules and resources.
  • Motivate and coordinate others within assigned projects.
  • Participate in special projects or assignments as needed.

Confidential, New York, New York

IT Support Technician

Responsibilities:

  • Install and configure Windows 7, Vista and XP on Confidential 's and Confidential ’s Desktops and Lenovo ThinkPad Laptops.
  • Migrated users from Win XP to Win 7 Enterprise by using USMT, hard link migration and windows easy transfer. Also, installed and configured XP modes on win 7.
  • Installed, configured and troubleshoot McAfee Endpoint Encryption on the laptops, and desktops.
  • Setups, installed, configured and troubleshoot iPad, iPhone, Android, Black Berry, and Windows phones.
  • Installed and configured Exchange Server 2010 on Windows Server 2008 R2.
  • Configured and troubleshoot OWA users’ issue.
  • Installed, configured and troubleshoot Exchange Server 2003.
  • Supported 400 users on Exchange Server 2003.
  • Allowed external users to send email through SMTP Relay.
  • Troubleshoot logon issues for users on Windows 2008 R2.
  • Troubleshoot error on Exchange Server 2003 for Outlook Web Access.
  • Created Group Policy Object by using MMC console.
  • Setup Password, Account Lockout and Audit Policies.
  • Troubleshoot VPN issues for users who were unable to log in.
  • Created Network Share drives and assigned rights and permission to users.
  • Created user accounts and assigned rights and permission through Active Directory.
  • NT backup with Volume Shadow Copy on Windows Server 2003 R2.
  • Installed and troubleshoot Cisco VOIP phone 7960, 7970 for users, created account in M5 vendor's website and give them access.

Confidential, New Brunswick, New Jersey

Field Service Engineer

Responsibilities:

  • Install and configure Windows 7, Vista and XP on Confidential 's and Confidential ’s Desktops and Laptops.
  • Migrated users from Win XP to Win 7 Enterprise by using USMT, hard link migration and windows easy transfer. Also, installed and configured XP modes on win 7.
  • Installed, configured and troubleshoot Credant Guardian Shield for Data Encryption.
  • Troubleshoot computers hardware and software issues.
  • Break-Fix computer’s hardware & diagnose hardware and replace the equipment.
  • Use Heat to check the status of tickets in the queue.
  • Installed, configured and troubleshoot IMPAX client on Win XP and Win 7.
  • Escalate complex issues to Level III technical support by using Heat Ticketing systems.
  • Ensure Windows security is downloaded daily for computer maintenance.
  • Work with external vendor support services and systems to resolve technical problems with desktop and laptop equipment and software.
  • Installed, configured and troubleshoot Sas, Matlab, Stata, Spss, Pacs, Impax and SCM.
  • Installed, Configured and Troubleshoot logon issue for Citrix XenApp.
  • Create and restore PC images with Symantec Ghost Solution.
  • Troubleshoot client’s issues remotely by using RDP, LogMeIn, LANDesk & TeamViewer.
  • Installed and configured SCCM 2007.
  • Installed, configured and troubleshoot Confidential, Sharp, Canon, Brother, Ricoh, Toshiba, Xerox and Konica Minolta Bizhub Laser Jet Printers.
  • Installed Mac OSX Snow Leopard and installed, configured Win 7, Win Vista and Win XP by installing and configuring VMWARE Fusion, Parallel Desktop and Virtual Box.
  • Resolved password issues for client by logging in to terminal on Mac OS X.
  • Configured Mac mail with Microsoft Exchange Server and POP3 mail.
  • Setup Network drives for users in Mac OS X Tiger, Snow Leopard and Lion.
  • Troubleshoot Startup problems with Tiger, Leopard, Snow Leopard and Lion.
  • Setups, installed, configured and troubleshoot iPAD, iPhone, Android, Black Berry, and Windows phones.
  • Installed, configured and Troubleshoot Cisco VPN, also troubleshoot logon issues for client.
  • Installed antivirus software and ran scan then remove viruses and spyware from windows registry.
  • Helped company move forward with migration progress by installing and configuring SCCM 2007.
  • Coordinated projects, time management, and organizational skills with a natural passion for planning.
  • Responsible for coordinating all the activities required to successfully deploy appropriate and timely tech solutions to our customers
  • Order materials as identified by Project Manager, review and be aware of inventory status per project.
  • Place equipment and material orders in computer systems, monitor progress and escalate delays.

Confidential, King of Prussia, Pennsylvania

IT Consultant

Responsibilities:

  • Installed, configured and administered Windows Domain Controller on Active Directory.
  • Installed and configure TCP/IP, WINS, DNS, DHCP services on Windows 2003 server.
  • Break-Fix computer’s hardware.
  • Troubleshoot network connections, network printers, and application errors.
  • Responsible for all onsite repairs, upgrade, software & hardware, installation and Computer Assembling.
  • Installed and configured Domain controller on Win 2003 server.
  • Deployed Group Policy on the Domain. Moved users from one group to another group.
  • Created Group Policy Object by using MMC console.
  • Setup Password, Account Lockout and Audit Policies.
  • Created Network Share drives and assigned rights and permissions to a group also Created and managed Active Directory Group.
  • Created user accounts and assigned rights and permission through Active Directory.
  • Installed, configured and troubleshoot Exchange Server 2003 for 100 users. Outlook & entourage being the messaging system.

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