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Senior Support Consultant Resume

SUMMARY:

  • I´m an IT professional with a 4 - year bachelor degree in Computer Science, voted Microsoft Most Valuable Professional (MVP) 2 years in a row and extensive experience with Microsoft Applications among other skills.
  • 15 years of relevant work experience, and due to my Portuguese nationality I´m also able to work in Europe and am current looking for opportunities outside Brazil
  • Clustering (Windows 2003/2008/2008 R2).
  • Microsoft Windows Server 2000/ 2003/2008/2008 R2 - Deployment, Administration, Maintenance and Migration. (GPO Active Directory, DHCP, DNS, Permissions, Backup, IIS, RRAS, and VPN);
  • Microsoft ISA Server 2004/2006 - Implementation, Management, Migration and Maintenance;
  • Microsoft SharePoint 2003/2007/2010 - Deployment, Administration and Maintenance;
  • Microsoft Exchange 2003/2007/2010 - Implementation, Management, and maintainability;
  • Client Windows - 2000 / XP / Vista / 7 - Deployment, Administration, Migration and Maintenance;
  • Microsoft Forefront Client Security (Anti-Virus) - Deployment, Administration and Maintenance;
  • Microsoft WSUS - Installation, Administration, and Maintenance;
  • Backup Exec (Symantec) - Deployment, Administration and Maintenance;
  • Active member of the TechNet forum

PROFESSIONAL EXPERIENCE:

Senior Support Consultant

Confidential

Responsibilities:

  • Working in the area of technical support for Intel server infrastructure, with a total of 4500 physical and virtual servers.
  • Focus on enterprise architectures, operating with the following applications:
  • SharePoint (MOSS and WSS)
  • Virtualization (VMWare).
  • Active Directory on Windows 2003 x64 and 2008 R2.
  • Exchange 2003 and 2007, 2010.
  • BES (Blackberry).
  • Office Communication Server 2007 R2.
  • ISA Server 2006 and 2006.
  • Windows NT, 2000, 2003 and 2008, Server 2008 R2.
  • DFS.
  • Clustering (2003, 2008 and 2008 R2).
  • File and Print Server.
  • IIS (5, 6, 7, 7.5)
  • McAfee Antivirus.
  • DNS, WINS and DHCP.
  • Analysis of server performance (Capacity Planning).
  • Responsible for the segregation of resources and services between the bank and technology companies of the group.

Support Analyst

Confidential

Responsibilities:

  • Responsible for infrastructure;
  • Responsible for all projects related to the area and deploying solutions for customers;
  • Management of Exchange 2003, ISA SERVER 2006 Microsoft Virtual Server 2005, Backup Exec 12, IIS 6, AD, DNS, DHCP, WSUS, Forefront client (Microsoft Antivirus).
  • Migration of server emails Domino / Notes to Exchange 2003;
  • Migration Server Firewall / Linux Proxy (Squid) for Isa Server 2006, deploying VPN access, publications Sharepoint WEB, implementations of rules to act as Firewall and Proxy, making control of Internet and the Internet;
  • Virtualization of servers 15 to release the rack, using Virtual Server 2005;
  • Implementation of Symantec Backup Exec 12 for replacement of NTBackup;
  • Implementation of the unit and tape backups LTO - 2 200/400GB replacing the DAT tapes;
  • Implementation of Storage with RAID disks offering redundancy fault;
  • Migration from File Server to Storage, which was implemented Shadow Copies (shadow copies), more robust server with redundant supplies, network cards, hard drives;
  • Deploying Router Linksys RV-042 for management of two Internet links to work on Load Balance;
  • Deploying Microsoft Forefront (Microsoft Anti-Virus) on all servers and workstations. Replacing the Trend Micro;
  • Deploy a WSUS server, used to control updates to workstations and servers.
  • Implantation of an Office Communication Server 2007 server to enable communication between locations, providing chat, voice conferencing and video conferencing.

IT Coordinator

Confidential

Responsibilities:

  • Implementation of servers, storage, network administration (Windows Server 2003), Active directoy, Isa Server 2006, DNS, DHCP, Backup, IIS, advice to users, backup vital files, projects to improve the area of technology and business better working environment for collaborators;
  • Coordination of projects in the area.
  • Restructuring of the entire infrastructure of the company, from the cabling to the exchange and purchase of new servers, deploying Windows Server 2003 domain, DNS server, DHCP server, VPN deployment for external access from the President and directors, Isa Server 2006 deployment, acting as firewall and proxy for internet control, deploying Storage disk controllers and hard disks for redundancy, deploying backup routines, acquiring no breaks with higher power configuration file server;

Trainee

Confidential

Responsibilities:

  • Section technology infrastructure;
  • Software optimization Productor medical clinics, network, database.
  • Deployment and Management Network on the Windows platform;
  • Training for operation of specific applications.
  • User support for hardware, software and specific applications;
  • Network management on Windows platform.
  • Configuration, adaptation and maintenance of equipment;

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