TECHNICAL SKILLS

• internet products, software (applications, operating systems, and tools), and user interface networking /server hardware and software.
• MS Office, Windows XP/Vista/Windows 7, Windows 10, MS Outlook, MS Publisher, MS Excel, MS Access, MS PowerPoint and SharePoint.
• Dameware, Active Client and Active Directory

PROFESSIONAL EXPERIENCE

Merchandising Field Specialist

Confidential

Responsibilities:

• Work in major retailers on technologies, from headphones, tablet displays, printers and drones.
• Troubleshooting, installing and repairing consumer electronics.
• Build relationships within store while interfacing daily with store management and associates.

Service Desk

Confidential 2017

• Received telephone calls and e - mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
• Ascertained the nature of problem; determined whether problem was caused by hardware such as modem, printer, cables, or telephone, and log in tracking system.
• Escalated problems in accordance with defined procedures.
• Assisted users through problem solving steps.
• Used technical databases to research problems, and talked with co-workers to research problems and find solution.
• Tracked and routed problems, requests, and documented resolutions.

Field Technician

Confidential

Responsibilities:

• Performed desktop computer “Break/Fix” support and simple to complex installation, add, or change requirements of peripherals & device drivers on Dell computers and Windows OS.
• Hardware, software, and networking troubleshooting and repair.
• PC peripherals repair and troubleshooting (printers, routers, repeaters
• Tested systems to make sure that they are working properly
• Ensured all time reporting, expense reporting, and other required reports are accurate and submitted on time.

Field Technician

Confidential 2015

• Performed Windows Refresh upgrade for Wal-Mart stores in Arkansas.
• Installed hardware in new and existing sites.
• Restored backup database using script and TCP\IP PC configuration.
• Installed retail equipment and diagnosed and solved equipment failures.
• Serviced POS (point of sale) registers, self-checkout registers, thermal printers, laser printers, scanners, PCs, thin clients, phone systems, RF, networks and other related computer peripherals.

Sales Engineer

Confidential

Responsibilities:

• Represented Confidential on customer appointments as a subject matter technology expert specializing in network services including LAN/WAN technologies, LAN/WAN applications, customized fiber, data center and associated hardware.
• Engaged customers in order to understand their technical and business needs.
• Sold and supported solutions to customers utilizing the entire suite of Confidential products in order to drive, maintain and increase profitable revenue.

Technical Sales

Confidential, Minneapolis, MN

Responsibilities:

• Managed Minnesota territory for Canon printers and accessories.
• Persuaded customers that the product purchase will best satisfy their needs in terms of quality, price and delivery versus the competition.
• Maintained knowledge of competition, demographics, traffic patterns, promotions, and pricing.
• Initiated and fostered effective relationships with management, associates and consumers while advancing product awareness, visibility and acceptance as a result and increased sales.
• Ensured proper merchandising at locations, including product placement, maintenance, and brand compliance.

Territory Manager

Confidential

Responsibilities:

• Participated in CRM, reporting, forecasting, and budgeting.
• Understanding of the sales cycle and selling on value vs. price
• Developed and executed technical strategy for assigned accounts.
• Represented and communicated the technical elements of solutions to customers and partners.
• Provided customer service consultation with over 30 retail locations for various programs for partners such as Panasonic, Samsung, Toshiba, Sony, and Olympus, resulting in 125% revenue increase.
• Provided training to sales associates on the line-ups and accessories of notebook computers, digital SLR cameras and LCD and Plasma televisions, in major Big Box electronic stores.
• Interpreted customer requirements with astute questioning to understand, anticipate and exceed their needs.
• Persuaded customers that a product will best satisfy their needs in term of quality, price and delivery.
• Team was the top performing team in 2007-2008 for sales and compliance of technology products with a quota to plan success of 150% three years in a row.
• Served as a point of escalation for questions or issues including individual customer issues.
• Ensured proper merchandising at locations, including product placement, maintenance, and brand compliance.