Merchandising Field Specialist Resume

TECHNICAL SKILLS

internet products, software (applications, operating systems, and tools), and user interface networking /server hardware and software.
MS Office, Windows XP/Vista/Windows 7, Windows 10, MS Outlook, MS Publisher, MS Excel, MS Access, MS PowerPoint and SharePoint.
Dameware, Active Client and Active Directory

PROFESSIONAL EXPERIENCE

Merchandising Field Specialist

Confidential

Responsibilities:

Work in major retailers on technologies, from headphones, tablet displays, printers and drones.
Troubleshooting, installing and repairing consumer electronics.
Build relationships within store while interfacing daily with store management and associates.

Service Desk

Confidential 2017

Received telephone calls and e - mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
Ascertained the nature of problem; determined whether problem was caused by hardware such as modem, printer, cables, or telephone, and log in tracking system.
Escalated problems in accordance with defined procedures.
Assisted users through problem solving steps.
Used technical databases to research problems, and talked with co-workers to research problems and find solution.
Tracked and routed problems, requests, and documented resolutions.

Field Technician

Confidential

Responsibilities:

Performed desktop computer “Break/Fix” support and simple to complex installation, add, or change requirements of peripherals & device drivers on Dell computers and Windows OS.
Hardware, software, and networking troubleshooting and repair.
PC peripherals repair and troubleshooting (printers, routers, repeaters
Tested systems to make sure that they are working properly
Ensured all time reporting, expense reporting, and other required reports are accurate and submitted on time.

Field Technician

Confidential 2015

Performed Windows Refresh upgrade for Wal-Mart stores in Arkansas.
Installed hardware in new and existing sites.
Restored backup database using script and TCP\IP PC configuration.
Installed retail equipment and diagnosed and solved equipment failures.
Serviced POS (point of sale) registers, self-checkout registers, thermal printers, laser printers, scanners, PCs, thin clients, phone systems, RF, networks and other related computer peripherals.

Sales Engineer

Confidential

Responsibilities:

Represented Confidential on customer appointments as a subject matter technology expert specializing in network services including LAN/WAN technologies, LAN/WAN applications, customized fiber, data center and associated hardware.
Engaged customers in order to understand their technical and business needs.
Sold and supported solutions to customers utilizing the entire suite of Confidential products in order to drive, maintain and increase profitable revenue.

Technical Sales

Confidential, Minneapolis, MN

Responsibilities:

Managed Minnesota territory for Canon printers and accessories.
Persuaded customers that the product purchase will best satisfy their needs in terms of quality, price and delivery versus the competition.
Maintained knowledge of competition, demographics, traffic patterns, promotions, and pricing.
Initiated and fostered effective relationships with management, associates and consumers while advancing product awareness, visibility and acceptance as a result and increased sales.
Ensured proper merchandising at locations, including product placement, maintenance, and brand compliance.

Territory Manager

Confidential

Responsibilities:

Participated in CRM, reporting, forecasting, and budgeting.
Understanding of the sales cycle and selling on value vs. price
Developed and executed technical strategy for assigned accounts.
Represented and communicated the technical elements of solutions to customers and partners.
Provided customer service consultation with over 30 retail locations for various programs for partners such as Panasonic, Samsung, Toshiba, Sony, and Olympus, resulting in 125% revenue increase.
Provided training to sales associates on the line-ups and accessories of notebook computers, digital SLR cameras and LCD and Plasma televisions, in major Big Box electronic stores.
Interpreted customer requirements with astute questioning to understand, anticipate and exceed their needs.
Persuaded customers that a product will best satisfy their needs in term of quality, price and delivery.
Team was the top performing team in 2007-2008 for sales and compliance of technology products with a quota to plan success of 150% three years in a row.
Served as a point of escalation for questions or issues including individual customer issues.
Ensured proper merchandising at locations, including product placement, maintenance, and brand compliance.