Information Infrastructure Support Resume Pittsburgh, PA - Hire IT People

SUMMARY

Over 12 years of experience with hardware, software affiliated technology issues, and business - critical management.
Experience administering and configuring Windows Server, active directory and MS Exchange Server environments.
Experience with Active Directory policy updates.
Proven diagnostic abilities with attention to detail and ability to work effectively in a fast-paced environment.

TECHNICAL SKILLS

Cisco Switch support and IOS programming.
TCP/IP consistent exposure to software packages on PC as well as Macintosh platforms (Windows 7-10 and OSX).
XHTML, CSS, PHP, Java, Oracle, SQL, and VB
Windows Server 2003 and 2008. Active Directory experience and Exchange Server configuration experience.
Office suite, as well as Visio.
Linux command line. using and supporting remote environments. interpersonal communication, written, and verbal skills and always a team player.

PROFESSIONAL EXPERIENCE

Confidential, Pittsburgh, PA

Information Infrastructure Support

Responsibilities:

Maintain continuity with PC infrastructure and networking needs in a very challenging industrial environment with high equipment failure rates.
Operation and Management of Clairton FIS for 9 months solo.
Closure of over 900 tickets since hire.
Work closely with Process Control to configure production-based pc clients.
Provision hundreds of PCs in a corporate-led Windows 7 upgrade project.
Lead initiative to harden clients in specific high-gas areas of Clairton Plant with solid state drives.
Lead initiative to clone legacy PCs within Clairton Chemlab, saving vital environmental data for EPA analysis.
Plan and implement Cisco switch programming
Manage all Clairton Plant client-side IT assets.
Manage all business and production-level clients in active directory.
Use of SolarWinds to identify downed switches and other maintenance issues.
Initiate Visual Factory framework on Thin Client architecture for KPI screens in 7 locations. Install its hardware.

Confidential, Pittsburgh, PA

Prescription Analyst

Responsibilities:

Processing and voiding latent prescriptions out of the proprietary Caremark LINKS mail order pharmacy system.
Make any recommendations or changes according to need or requirement.

Confidential, Pittsburgh, PA

Self-Employed, Support and Service

Responsibilities:

Confidential, Pittsburgh, PA

Network Administration Co-Op

Responsibilities:

Create and maintain printer scripts.
Troubleshoot and maintain faculty and staff PCs.
Create PHP-coded email forms for the library.
Act on help desk tickets repairing PCs, both physically plus Windows configuration and re-installs. Achieve 93% productivity with service to those tickets.
Rebuild an acquired legacy Dell Poweredge print server, resulting in a $3,000 cost savings, and supporting 75 of the school’s administrative staff.
Perform PC and lab maintenance quickly and efficiently.
Prepare a new Dell server for the common drive.
Create weekly tape back-ups.
Assist IT director with server maintenance and active directory support of the school’s information infrastructure.