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Information Infrastructure Support Resume

Pittsburgh, PA

SUMMARY

  • Over 12 years of experience with hardware, software affiliated technology issues, and business - critical management.
  • Experience administering and configuring Windows Server, active directory and MS Exchange Server environments.
  • Experience with Active Directory policy updates.
  • Proven diagnostic abilities with attention to detail and ability to work effectively in a fast-paced environment.

TECHNICAL SKILLS

  • Cisco Switch support and IOS programming.
  • TCP/IP consistent exposure to software packages on PC as well as Macintosh platforms (Windows 7-10 and OSX).
  • XHTML, CSS, PHP, Java, Oracle, SQL, and VB
  • Windows Server 2003 and 2008. Active Directory experience and Exchange Server configuration experience.
  • Office suite, as well as Visio.
  • Linux command line. using and supporting remote environments. interpersonal communication, written, and verbal skills and always a team player.

PROFESSIONAL EXPERIENCE

Confidential, Pittsburgh, PA

Information Infrastructure Support

Responsibilities:

  • Maintain continuity with PC infrastructure and networking needs in a very challenging industrial environment with high equipment failure rates.
  • Operation and Management of Clairton FIS for 9 months solo.
  • Closure of over 900 tickets since hire.
  • Work closely with Process Control to configure production-based pc clients.
  • Provision hundreds of PCs in a corporate-led Windows 7 upgrade project.
  • Lead initiative to harden clients in specific high-gas areas of Clairton Plant with solid state drives.
  • Lead initiative to clone legacy PCs within Clairton Chemlab, saving vital environmental data for EPA analysis.
  • Plan and implement Cisco switch programming
  • Manage all Clairton Plant client-side IT assets.
  • Manage all business and production-level clients in active directory.
  • Use of SolarWinds to identify downed switches and other maintenance issues.
  • Initiate Visual Factory framework on Thin Client architecture for KPI screens in 7 locations. Install its hardware.

Confidential, Pittsburgh, PA

Prescription Analyst

Responsibilities:

  • Processing and voiding latent prescriptions out of the proprietary Caremark LINKS mail order pharmacy system.
  • Make any recommendations or changes according to need or requirement.

Confidential, Pittsburgh, PA

Self-Employed, Support and Service

Responsibilities:

  • Re-install Apple and Microsoft operating systems.
  • Remove viruses and implement strategic security initiatives.
  • Clean and tune-up operating systems.
  • Troubleshoot OS configurations.
  • Troubleshoot and setup small LANs.
  • Install hardware.
  • Recover and backup hard drive crashes.

Confidential, Pittsburgh, PA

Network Administration Co-Op

Responsibilities:

  • Create and maintain printer scripts.
  • Troubleshoot and maintain faculty and staff PCs.
  • Create PHP-coded email forms for the library.
  • Act on help desk tickets repairing PCs, both physically plus Windows configuration and re-installs. Achieve 93% productivity with service to those tickets.
  • Rebuild an acquired legacy Dell Poweredge print server, resulting in a $3,000 cost savings, and supporting 75 of the school’s administrative staff.
  • Perform PC and lab maintenance quickly and efficiently.
  • Prepare a new Dell server for the common drive.
  • Create weekly tape back-ups.
  • Assist IT director with server maintenance and active directory support of the school’s information infrastructure.

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