We provide IT Staff Augmentation Services!

Data Center Computer Operator, Help Desk Technician Resume

Richmond, VirginiA

OBJECTIVE

  • Seeking a position in an IT related Field using my background and skills. My skills include: Active Directory Administration, Microsoft Exchange Console Administration, data backup tape library administration and network support.

PROFESSIONAL EXPERIENCE

Confidential, Richmond, Virginia

Data Center Computer Operator, Help Desk Technician

Responsibilities:

  • Managed backup tape library using HP MLS 6000
  • Managed Sun Microsystems StorageTrek sl 48
  • Maintain daily performance of computer systems.
  • Install computer peripherals for users.
  • Follow up with clients or employees to ensure issue has been resolved.
  • Gain feedback about computer usage.
  • Run reports to determine malfunctions that continue to occur.

Data center/computer operator

Confidential

Responsibilities:

  • Prepared equipment for operations by accessing software in computer; loading paper into printers and plotters; preparing for output.
  • Maintained operations by monitoring error and stoppage messages; observing peripheral equipment; entering commands to correct errors and stoppages; reloading paper; making adjustments in the process; notifying supervisor for additional resources.
  • Ensured operation of equipment by completing preventive maintenance requirements and tests; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
  • Server and network cable management.

Help Desk technician

Confidential

Responsibilities:

  • Active Directory Administrator to create, maintain, and remove employee user accounts company - wide
  • Microsoft Exchange Management Console to create and maintain employee user accounts, email distribution lists and other email applications
  • Provided first level support for all inquiries onsite and company-wide via phone support.
  • Created, updated help desk tickets
  • Diagnose, troubleshoot software, hardware and network issues

Desktop Support

Confidential

Responsibilities:

  • Resolved desktop, laptop, printer and phone issues
  • Monitored ticket queues and provided service and escalation

Confidential

Night Auditor, Shift Manager

Responsibilities:

  • Managed a team of personnel
  • Manage nightly hotel operations
  • Verify revenue from all sources is accurately balanced and follow any discrepancies
  • Post any transactions needed
  • Produce daily reports for departments and department heads
  • Compile and run statistical reports for all departments and transfer information to the accounting department

Hire Now