OBJECTIVE
- Seeking a position in an IT related Field using my background and skills. My skills include: Active Directory Administration, Microsoft Exchange Console Administration, data backup tape library administration and network support.
PROFESSIONAL EXPERIENCE
Confidential, Richmond, Virginia
Data Center Computer Operator, Help Desk Technician
Responsibilities:
- Managed backup tape library using HP MLS 6000
- Managed Sun Microsystems StorageTrek sl 48
- Maintain daily performance of computer systems.
- Install computer peripherals for users.
- Follow up with clients or employees to ensure issue has been resolved.
- Gain feedback about computer usage.
- Run reports to determine malfunctions that continue to occur.
Data center/computer operator
Confidential
Responsibilities:
- Prepared equipment for operations by accessing software in computer; loading paper into printers and plotters; preparing for output.
- Maintained operations by monitoring error and stoppage messages; observing peripheral equipment; entering commands to correct errors and stoppages; reloading paper; making adjustments in the process; notifying supervisor for additional resources.
- Ensured operation of equipment by completing preventive maintenance requirements and tests; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
- Server and network cable management.
Help Desk technician
Confidential
Responsibilities:
- Active Directory Administrator to create, maintain, and remove employee user accounts company - wide
- Microsoft Exchange Management Console to create and maintain employee user accounts, email distribution lists and other email applications
- Provided first level support for all inquiries onsite and company-wide via phone support.
- Created, updated help desk tickets
- Diagnose, troubleshoot software, hardware and network issues
Desktop Support
Confidential
Responsibilities:
- Resolved desktop, laptop, printer and phone issues
- Monitored ticket queues and provided service and escalation
Confidential
Night Auditor, Shift Manager
Responsibilities:
- Managed a team of personnel
- Manage nightly hotel operations
- Verify revenue from all sources is accurately balanced and follow any discrepancies
- Post any transactions needed
- Produce daily reports for departments and department heads
- Compile and run statistical reports for all departments and transfer information to the accounting department
