Data Center Computer Operator, Help Desk Technician Resume Richmond,Virginia - Hire IT People

OBJECTIVE

Seeking a position in an IT related Field using my background and skills. My skills include: Active Directory Administration, Microsoft Exchange Console Administration, data backup tape library administration and network support.

PROFESSIONAL EXPERIENCE

Confidential, Richmond, Virginia

Data Center Computer Operator, Help Desk Technician

Responsibilities:

Data center/computer operator

Confidential

Responsibilities:

Prepared equipment for operations by accessing software in computer; loading paper into printers and plotters; preparing for output.
Maintained operations by monitoring error and stoppage messages; observing peripheral equipment; entering commands to correct errors and stoppages; reloading paper; making adjustments in the process; notifying supervisor for additional resources.
Ensured operation of equipment by completing preventive maintenance requirements and tests; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
Server and network cable management.

Help Desk technician

Confidential

Responsibilities:

Active Directory Administrator to create, maintain, and remove employee user accounts company - wide
Microsoft Exchange Management Console to create and maintain employee user accounts, email distribution lists and other email applications
Provided first level support for all inquiries onsite and company-wide via phone support.
Created, updated help desk tickets
Diagnose, troubleshoot software, hardware and network issues

Desktop Support

Confidential

Responsibilities:

Confidential

Night Auditor, Shift Manager

Responsibilities:

Managed a team of personnel
Manage nightly hotel operations
Verify revenue from all sources is accurately balanced and follow any discrepancies
Post any transactions needed
Produce daily reports for departments and department heads
Compile and run statistical reports for all departments and transfer information to the accounting department