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It Analyst/ Support Manager Resume

Houston, TexaS

SUMMARY

  • Versatile Information Technologist with experience managing Windows and Mac platforms, in addition to IOS devices. Self - starting individual who is continually looking to expand knowledge and develop skillset.
  • Striving to be the best in any situation encountered, professionally or personally. Ideally, would like to join a dynamic, growing company or firm that has an upstanding reputation and more importantly, ensures value is being added to its clients while building genuine, lasting business relationships.

PROFESSIONAL EXPERIENCE

Confidential - Houston, Texas

IT Analyst/ Support Manager

Responsibilities:

  • Project Management: Managed office build outs in various cities across the US (“, including; Houston, Denver, Tulsa, New York, & Dallas”) Construct and map all IT related items for each office.
  • Provide Support and Administration for Server, Accounts and Network infrastructure for the Houston, Dallas, Tulsa, New York and Denver offices.
  • Setup and configure all audio and video in conference rooms at all locations.
  • Configure and management of company accounts; Setup company accounts with 3rd party venders for needed projects, analyze and compare bids, present to Partner and make decisions based on company needs. Saved the company over $26,000 in 2017 taking over this position primarily vs allowing individual departments to do their own IT spending.
  • Lead Network administrator; Installed, check and monitor all WAPS, switches and routers watching workloads and insuring proper connectivity.
  • Principal Directory Administrator; Performed cross platform audits of Active Directory objects and user permissions. Configured Group Policy Objects to create a secure Windows Infrastructure. Created user ID's, roles, groups OU's etc. Compiled data to assist technical writers with IT new hire manuals and prepared data to report to testers for system enhancements.
  • Windows server 2012 Administrator; Developed procedures for responding to new threats to systems to ensure confidentiality, integrity, and availability. Manage the installation of software and hardware fixes, updates, and enhancements. Check servers for problems and review operating system to ensure that the system is running within normal expectation IAW the SLA. Install, configure and test software.
  • Cisco Unified CM administrator; Created user profiles and assigned individual’s phones to include dedicated voicemail. Troubleshoot issues on call routing and packet losses.
  • Maintained pristine inventory of all desktops, laptops, handheld devices, printers, server hardware and software
  • Manage all VMWare, hosts, Guests and supporting SANs
  • Manage all data backup and integrity to aid in disaster recovery.
  • Desktop Support
  • MS O365 and Skype for business administrator
  • Microsoft SharePoint administrator
  • Website Administrator; manage all settings in the Cpanel, create smpt relays and make sure the Mxrecord is correct and up to date to ensure proper email delivery to end users.
  • Lead project of moving all existing servers to the cloud and create additional backups via VM Ware to run redundancy in case of a critical server failure.
  • Create documentation to aid in training employees on future items as well as current roles to help insure proper care on an end to end basis.
  • Apply current security patches and updates to all server, desktops and personal devices to ensure up to date protocols

Confidential - Houston, TX

IT Analyst/ Support Manager

Responsibilities:

  • Running pre-migration script saving user data to local server
  • Backing up local drive using Semantic Ghost
  • Inventory incoming new machines for current users to distribute
  • Image new machines with Windows 7 and add all necessary software per user group
  • Migrate complete user profiles to include all information, documents, favorites and printers to new machine
  • Run encryption on new computer using local encryption software.
  • Help desk ticketing using the Remedy system
  • Create a detailed report at the end of the day of all users migrated, new and old serials, and inventory update

Confidential - Houston, TX

IT Analyst/ Support Manager

Responsibilities:

  • Implement SecureDoc encryption according to established MD Anderson process
  • Add Macs to the MDA domain, migrate user profiles
  • Perform data recovery
  • Troubleshoot and resolve post-encryption issues
  • Backup and restore data
  • Remote support and troubleshooting
  • Onsite Hardware diagnostics and repair
  • Help Desk ticketing
  • Remote support
  • Phone support

Confidential - Houston, TX

Lead Help desk and Junior Server Administration

Responsibilities:

  • Won (Employee of the month award for outstanding service and for having a great attitude at my job.
  • Repair iPhones, iPads, IOS devices
  • Support all Mac OSX devices on the network (ACTC Certified), including adding to domain, installing software and configuring Outlook for Enterprise usage, installing VM’s running windows 7 and/or windows XP with local domain credentials for users and hardware/software trouble shooting.
  • Create User profiles in active directory in Windows server 2008 R2.
  • Set up IP Phones using the Altiview phone software.
  • Configure laptops for each User and install software based on each group’s business needs.
  • Exchange 2010-2008 support
  • Active Directory support, including Account creation, Migrations, Group accounts, Group Policies and Password Resets.
  • Citrix support; Resetting passwords, configuring local/network settings for users.
  • Manage antivirus server using Trends Micro, regular maintenance, software and firmware daily updates.
  • Support all I-devices including Mac OSX computers on network and equip them with correct software, hardware, Virtual machines, VPN and corresponding external devices.
  • Created a company image for multiple laptops using Microsoft’s System Center.
  • Created Images for computers off the network from scratch Using Acronis, Clonezilla and other software.
  • Diagnosed laptop and server hardware and software and repair them onsite.
  • Replace Server mother boards/repairs on HP DL160, DL380 G5, 6 & 7, DL980 G7 and changed out power supplies on server as needed.
  • Access Help desk mailbox daily to receive and manage tasks.
  • Keep an inventory count of all laptops in storage for incoming users and upgrades for current users.
  • Remove viruses on PC and Mac computers locally while keeping all documents safe.
  • Set up equipment for local meetings including but not limited to projectors, chairs, tables, computers needed for the task at hand.

Confidential - Houston, TX

IT Analyst/ Support Manager

Responsibilities:

  • Demonstrate knowledge of computers to new hires and train as needed.
  • Operating systems re-installment as needed, power jack and on-board video repairs to motherboards repairs.
  • Certified Apple expert.
  • Promoted to Supervisor in under a year of work. Youngest and fastest to ever do so with the company.
  • Logic board and software repair on Mac OS and computers as needed.
  • LCD screen and inverter replacement.
  • Repair IPhone, IPad and IOS devices, I.E screens, digitizers, etc.
  • In charge of ordering parts, selling laptops, offering services and calling customer when orders are done.
  • Achieved Level II tech status and started Windows and Mac OS Server training.
  • Replace all hardware and upgrading existing components on desktops and laptops to help improve performance. Keyboard replacements and motherboard replacements done as needed.
  • Data recovery, transfers, and overall computer check-ups and diagnostics.

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