OBJECTIVE
- Technical minded professional seeking a role within the organization. Roles include Network Support, Tier 2 Helpdesk, PC Technician, Jr Network Administrator, or Digital/AV Technician.
AREAS OF EXPERTISE
- TCP/IP Configuration
- UEFI/BIOS
- Testing Tools (Ultimate Boot CD)
- Root Android Devices
- Monitor/manage computers
- Rebuild Computers
- Microsoft Office 365 Word 2016, Power Point, Excel
- Cisco Switches, Wireless Access Points, and Routers
- Installation Fiber Optics Single Mode and Multi - Mode
- Android Tablets, IPADS, & Chrome Books
- Windows Active Directory
- Remote Desktop Support (Team Viewer)
- Printer Setup/Repairs
- PC Enthusiast
- Operating Systems Windows, Apple, and Android
PROFESSIONAL EXPERIENCE
Infrastructure Network Technician
Confidential
Responsibilities:
- Work with the infrastructure manager and other infrastructure tech’s providing Internet Services and network support
- Assists other infrastructure technicians in maintain network/switches, access points, software and internet servers for the internal users and each event
- Provide hands on assistance and customer service to show management and exhibitors before and during an event
- Provide quality assurance efforts to assure the highest level of customer satisfaction
- Monitor existing internet traffic, and use to proactively manage internet services
- Troubleshoot network and internet issues when they arise
- Document and update tickets on Zendesk
- Assist Helpdesk Personal when support is required
- Run and terminate CAT5e, Coax through facility
- Setup AV equipment for presentations
- Installed low voltage equipment: Camera’s and Wireless Access Points
- Set user permission in Active Directory
Confidential
IT Media Specialist
Responsibilities:
- Desk Side Support on all Samsung Tablets
- Root Tablets with Odin 3.07
- Inventory Management of the Department
- Remote Support (Team Viewer)
- Collaborate with other Departments Outside of IT
- Install Setup KVM Switches
- Setup 100 to 1000 PC’s
- Increased Production by 50%
- Run Bench Test on HDD’S & RAM
- Time Management Studies
- Create Lab Manuals
- Train New Hires
- Office & Warehouse
- Troubleshoot Verizon Wireless Manager
- PXE Boot
- Troubleshoot TP-Links
- Troubleshoot Almond Routers
- Setup Labs
- Team Build Events & Activities
Confidential
Associate Wireless Engineer
Responsibilities:
- Cisco Command Line Interface (Putty)
- Cisco 2960S,2960X, 24 & 48 Port
- Command Box/Rack Installation
- Troubleshoot Laptop, Desktops, Tablets, Chrome Books, Macs, Air Books,
- Work in tight closed spaces
- Read AutoCAD Maps
- Troubleshoot Network Configurations on KRONOS
- Multimode and Single Tip Fiber Optic Installation
- Patch Cables
- Troubleshoot Cisco Aeronet Wireless Access Point
- Troubleshoot Printers/Including Legacy Printers
- Climb 22ft ladders
- Power Tools, Network Tools, & Telecommunications Tools
- Tear Down Legacy Network (IT Grunt Work) Team Environment
