OBJECTIVE:

To obtain a position in a PC Technician/Network Support field that will provide further exposure and training in a network administration and networking design environment.

SUMMARY:

• Performed various software and hardware troubleshooting activities, including network connectivity issues, printer issues, software configuration problems, and various hardware and software upgrades and installations
• Installed and configured various Microsoft Windows Operating Systems on client machines in a networked environment.
• Installed and replaced hardware on end - user machines, including motherboards, Ethernet cards, memory upgrades, hard-drive upgrades, and video and sound cards.
• Installed new CAT5 lines of cable for network connectivity, including fabrication of new jacks and RJ45 patch cords.
• Installed and configured high-speed internet connections for private and business customers
• Assisted with company-wide installations of preconfigured Cisco routers and switches and assisted with network connectivity issues across LAN and WAN deployments
• Assisted with company-wide deployments of new computer systems and printers including towers, laptops, laser, inkjet and ribbon printers to replace older and defective models
• Answered and resolved incoming escalated phone calls from Level 1 helpdesk operators.
• Handled the processing and coordinating of all requests submitted for clients provided by Information Management.
• Performed routine follow-up on escalated issues to assure resolution and customer satisfaction
• Provided training and orientation assistance to clients on use of new computer equipment and software packages
• Performed asset management duties including proper tagging, placement and disposal of newly deployed or disposed of assets
• Created and maintained multiple system images for rapid PC deployment

TECHNICAL SKILLS:

Included Advanced Business Writing Skills, Stress Management, Advanced Communication Skills, and Negotiation Skills.

WORK EXPERIENCES:

Confidential, Lemoyne, PA

Helpdesk Analyst

Confidential, Harrisburg, PA

Technical Support Analyst

Confidential, Harrisburg, PA

Field Service Engineer

Responsibilities:

• Microsoft Business Operating Systems from Windows NT - Windows 10
• Microsoft Active Directory
• Microsoft SCCM
• Microsoft Office Suite - Multiple versions
• Microsoft Outlook and Microsoft Exchange Server
• Internet Technologies including Internet Explorer, Firefox, Chrome and Safari
• Basic knowledge of LAN/WAN design, infrastructure and troubleshooting
• Various PC imaging software packages (including Acronis, Microsoft SCCM and WDS)
• Various helpdesk ticket creation packages (including Remedy, Primus, Vector, and Dell KACE)
• Preconfigured Cisco Routers and Switches in LAN and WAN environments
• Building RJ45 network patch cables and RJ45 jacks
• Running CAT5 cable for device connectivity and network expansion
• Dell Dimension Desktop Series
• Dell Optiplex Desktop Series
• Dell Precision Desktop Series
• Hewlett Packard Desktop Series
• Dell Inspiron Laptop Series
• Dell Latitude Laptop Series
• HP ProBook, EliteBook and Pavilion Laptop Series
• Lexmark Laser Printers
• HP LaserJet Printers
• Dell Laser Printers
• Wireless Router