Desk Side Support / Image Technician Resume

SUMMARY:

To find an opportunity where I can adequately utilize my computer, electronic, testing and management skills and to benefit the enterprise while continuing to learn and apply the latest technology in information/communications systems.During the performance of my past duties and responsibilities I have become familiar with and proficient in the use of a variety of diagnostic tools and software installation procedures supporting both client and server applications. I have built, installed, upgraded, repaired and configured both client and server machines. I have Novell and Microsoft environment . I am efficient in the use of electronic test and support equipment as well as hand and pneumatic crimping tools used in cable and harness assembly. I am proficient in Microsoft’s office suite of products, have some automated test experience and have successfully managed Confidential personnel and resources.

SKILLS AND ABILITIES:

Toad for Oracle version 9.0.1
XMLSPY 5 Professional Edition
Telelogic DOORS version 7.1
TextPad 4
Merant Tracker
TechSmith Snagit
WinRunner

EXPERIENCE:

Desk Side Support / Image Technician

Confidential

Responsibilities:

Upgrade/repair of HP desktops and laptops from Windows XP to Windows 7 along with the repair and upgrade of pc hardware.
Upgrade of the Microsoft Office suite from
Installed/configured Net Connect and VMWare
Network and standalone printer re - connections
Outlook configuration
Reinstall and configure personal files, primary user logon authentication and individual software applications (per software license and user requests)
Managed users and computers via Active Directory

Desk Side Support / Image Technician

Confidential

Responsibilities:

Upgrade of DELL desktops and laptops from Windows XP to Windows 7
Upgrade of the Microsoft Office suite from
Network and standalone printer re-connections
Outlook configuration
Reinstalled and configured personal files, primary user logon authentication and individual software applications (per user requests)

Desk Side Support / Image Technician

Confidential

Responsibilities:

Upgrade of DELL and Fujitsu tablet and laptop systems from Windows XP to Windows 8
Upgrade of the Microsoft Office suite from
Network and standalone printer re-connections
Lotus Notes configuration
Reinstalled and configured personal files, primary user logon authentication and individual software applications (per user requests)

Video Teleconference / IT Technician

Confidential

Responsibilities:

Executive IT support
Installation, operation, maintenance, upgrade and repair of video teleconference communication equipment
Hardware and software upgrades to telepresence equipment systems designed by Cisco (Tandberg)
Am very comfortable working and communicating with vendor technicians
Have worked extensively with Confidential users to install, test and operate MOVI PC software on laptops and desktops for webcam communication between Confidential divisions

Field Service Technician

Confidential

Responsibilities:

Performed preventive maintenance, repair and updates to IVNs (integrated vehicle network computers)
Installed new IVNs on Metro buses with minimal impact on everyday bus activity
Repaired/replaced transit control heads and other integrated hardware and software

Test and Evaluation Analyst

Confidential

Responsibilities:

Created, and installed updates and upgrades to the student and exchange visitor information system ( Confidential ) software application
Assigned Confidential helpdesk tickets using the REMEDY ticketing agent so that customer problems could be addressed efficiently
Wrote development test plans, test analysis reports, test discrepancy reports and system change requests for the application
Prepared deliverable documents to the Department of Homeland Security and the Department of State by contract
Prior to that task I performed desktop management, special project implementation and user support along with printer management, server upgrades, maintenance and repairs for Bechtel Power Construction Corporation.
These Duties also entailed one on one client along with remote site trouble shooting support

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