Customer service/processing Resume Little Rock, AR - Hire IT People

PROFESSIONAL SUMMARY:

Meticulous analyst, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Finance and Legal.

SKILL:

Strong verbal communication Budgeting and finance
Conflict resolution Team leadership
Powerful negotiator Self - motivated
Extremely organized Data management
Team leadership Client assessment and analysis
Bilingual- Spanish, English

WORK HISTORY:

Customer service/processing

Confidential - Little Rock, AR

Responsibilities:

Entered as a customer service rep in assisting any customer questions and concerns regarding polices.
Reviewed all web portal emails to assist customers, agents, client relations managers and internal employees in regards to errors in applications with claims and new polices.
Also assisted with processing claims and policies.
Implemented processing strategies which resulted an increase claims payout time.
Worked directly with agents, management, providers and groups to achieve Customer service expectations .
Analyzed departmental documents for appropriate distribution and filing.
Obtained documents, clearances, s and approvals from local, state and federal agencies.

Collection Associate

Confidential - Little Rock, ARKANSAS

Responsibilities:

Placed calls in order to retrieve subprime auto payments.
Reviewed background information to locate buyers in compliance with state laws.
Assisted buyers with plans to bring accounts current.
Researched and updated all required materials needed for customer database.
Performed initial client assessment and analysis to begin research process.

Credit Analyst

Confidential - Milwaukee , WI

Responsibilities:

Responsible for problem solving issues for past due invoices (business to business) in account receivables.
Prepared activity reports, reviewed errors in rates, sales, and contracts.
Maintained records and contracts for vendors, carriers and customers.
Worked directly with agents, Client relation managers internal and external to achieve high return in payments.
Obtained documents, clearances, s and approvals from local, state and federal agencies.
Assisted various business groups with document organization in issues contracts, rates and payment logs.

Loss Mitigation Specialist / banker

Confidential - Milwaukee, WI

Responsibilities:

Implemented marketing strategies which resulted in 12% growth of customer base.
Supported Branch manager with daily operational functions.
Analyzed departmental documents for appropriate distribution and filing. assists in directing and managing the tellers\' and loan officers\' jobs. Open and closing of branch.
Work with mortgage holders who are at risk of foreclosure. Some knowledge real estate and finance laws.

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Customer Service/processing Resume

Little Rock, AR

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