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Customer Service/processing Resume

Little Rock, AR

PROFESSIONAL SUMMARY:

Meticulous analyst, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Finance and Legal.

SKILL:

  • Strong verbal communication Budgeting and finance
  • Conflict resolution Team leadership
  • Powerful negotiator Self - motivated
  • Extremely organized Data management
  • Team leadership Client assessment and analysis
  • Bilingual- Spanish, English

WORK HISTORY:

Customer service/processing

Confidential - Little Rock, AR

Responsibilities:

  • Entered as a customer service rep in assisting any customer questions and concerns regarding polices.
  • Reviewed all web portal emails to assist customers, agents, client relations managers and internal employees in regards to errors in applications with claims and new polices.
  • Also assisted with processing claims and policies.
  • Implemented processing strategies which resulted an increase claims payout time.
  • Worked directly with agents, management, providers and groups to achieve Customer service expectations .
  • Analyzed departmental documents for appropriate distribution and filing.
  • Obtained documents, clearances, s and approvals from local, state and federal agencies.

Collection Associate

Confidential - Little Rock, ARKANSAS

Responsibilities:

  • Placed calls in order to retrieve subprime auto payments.
  • Reviewed background information to locate buyers in compliance with state laws.
  • Assisted buyers with plans to bring accounts current.
  • Researched and updated all required materials needed for customer database.
  • Performed initial client assessment and analysis to begin research process.

Credit Analyst

Confidential - Milwaukee , WI

Responsibilities:

  • Responsible for problem solving issues for past due invoices (business to business) in account receivables.
  • Prepared activity reports, reviewed errors in rates, sales, and contracts.
  • Maintained records and contracts for vendors, carriers and customers.
  • Worked directly with agents, Client relation managers internal and external to achieve high return in payments.
  • Obtained documents, clearances, s and approvals from local, state and federal agencies.
  • Assisted various business groups with document organization in issues contracts, rates and payment logs.

Loss Mitigation Specialist / banker

Confidential - Milwaukee, WI

Responsibilities:

  • Implemented marketing strategies which resulted in 12% growth of customer base.
  • Supported Branch manager with daily operational functions.
  • Analyzed departmental documents for appropriate distribution and filing. assists in directing and managing the tellers\' and loan officers\' jobs. Open and closing of branch.
  • Work with mortgage holders who are at risk of foreclosure. Some knowledge real estate and finance laws.

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