PROFESSIONAL SUMMARY:

Meticulous analyst, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Finance and Legal.

SKILL:

• Strong verbal communication Budgeting and finance
• Conflict resolution Team leadership
• Powerful negotiator Self - motivated
• Extremely organized Data management
• Team leadership Client assessment and analysis
• Bilingual- Spanish, English

WORK HISTORY:

Customer service/processing

Confidential - Little Rock, AR

Responsibilities:

• Entered as a customer service rep in assisting any customer questions and concerns regarding polices.
• Reviewed all web portal emails to assist customers, agents, client relations managers and internal employees in regards to errors in applications with claims and new polices.
• Also assisted with processing claims and policies.
• Implemented processing strategies which resulted an increase claims payout time.
• Worked directly with agents, management, providers and groups to achieve Customer service expectations .
• Analyzed departmental documents for appropriate distribution and filing.
• Obtained documents, clearances, s and approvals from local, state and federal agencies.

Collection Associate

Confidential - Little Rock, ARKANSAS

Responsibilities:

• Placed calls in order to retrieve subprime auto payments.
• Reviewed background information to locate buyers in compliance with state laws.
• Assisted buyers with plans to bring accounts current.
• Researched and updated all required materials needed for customer database.
• Performed initial client assessment and analysis to begin research process.

Credit Analyst

Confidential - Milwaukee , WI

Responsibilities:

• Responsible for problem solving issues for past due invoices (business to business) in account receivables.
• Prepared activity reports, reviewed errors in rates, sales, and contracts.
• Maintained records and contracts for vendors, carriers and customers.
• Worked directly with agents, Client relation managers internal and external to achieve high return in payments.
• Obtained documents, clearances, s and approvals from local, state and federal agencies.
• Assisted various business groups with document organization in issues contracts, rates and payment logs.

Loss Mitigation Specialist / banker

Confidential - Milwaukee, WI

Responsibilities:

• Implemented marketing strategies which resulted in 12% growth of customer base.
• Supported Branch manager with daily operational functions.
• Analyzed departmental documents for appropriate distribution and filing. assists in directing and managing the tellers\' and loan officers\' jobs. Open and closing of branch.
• Work with mortgage holders who are at risk of foreclosure. Some knowledge real estate and finance laws.