Customer Service/processing Resume
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Little Rock, AR
PROFESSIONAL SUMMARY:
Meticulous analyst, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Finance and Legal.
SKILL:
- Strong verbal communication Budgeting and finance
- Conflict resolution Team leadership
- Powerful negotiator Self - motivated
- Extremely organized Data management
- Team leadership Client assessment and analysis
- Bilingual- Spanish, English
WORK HISTORY:
Customer service/processing
Confidential - Little Rock, AR
Responsibilities:
- Entered as a customer service rep in assisting any customer questions and concerns regarding polices.
- Reviewed all web portal emails to assist customers, agents, client relations managers and internal employees in regards to errors in applications with claims and new polices.
- Also assisted with processing claims and policies.
- Implemented processing strategies which resulted an increase claims payout time.
- Worked directly with agents, management, providers and groups to achieve Customer service expectations .
- Analyzed departmental documents for appropriate distribution and filing.
- Obtained documents, clearances, s and approvals from local, state and federal agencies.
Collection Associate
Confidential - Little Rock, ARKANSAS
Responsibilities:
- Placed calls in order to retrieve subprime auto payments.
- Reviewed background information to locate buyers in compliance with state laws.
- Assisted buyers with plans to bring accounts current.
- Researched and updated all required materials needed for customer database.
- Performed initial client assessment and analysis to begin research process.
Credit Analyst
Confidential - Milwaukee , WI
Responsibilities:
- Responsible for problem solving issues for past due invoices (business to business) in account receivables.
- Prepared activity reports, reviewed errors in rates, sales, and contracts.
- Maintained records and contracts for vendors, carriers and customers.
- Worked directly with agents, Client relation managers internal and external to achieve high return in payments.
- Obtained documents, clearances, s and approvals from local, state and federal agencies.
- Assisted various business groups with document organization in issues contracts, rates and payment logs.
Loss Mitigation Specialist / banker
Confidential - Milwaukee, WI
Responsibilities:
- Implemented marketing strategies which resulted in 12% growth of customer base.
- Supported Branch manager with daily operational functions.
- Analyzed departmental documents for appropriate distribution and filing. assists in directing and managing the tellers\' and loan officers\' jobs. Open and closing of branch.
- Work with mortgage holders who are at risk of foreclosure. Some knowledge real estate and finance laws.