SUMMARY:

• Experienced IT consultant looking for a new career.
• Extensive experience with Windows OS XP/7/8/10
• Office 365 use and deployment.
• Working familiarity with iOS and OSX devices
• Experience troubleshooting iOS, Android, and Windows mobile environments.
• 7 years customer service
• 7 years experience in computer repair
• 7 years call center troubleshooting
• 4 years experience in network management/maintenance

WORK EXPERIENCE:

Confidential

Remote Support

Responsibilities:

• Office 365 admin and end user remote support
• Windows/Mac support pertaining to Microsoft products
• Exchange Online setup/deployment/troubleshooting
• Sharepoint management/support/troubleshooting
• Android/iOS/Windows phone app support.

Confidential, Grand Rapids, MI

Help Desk Contractor

Responsibilities:

• Microsoft Office 365 deployment and troubleshooting.
• Mac and PC end user support
• Responsible for day to day computer maintenance
• Software troubleshooting
• Hardware deployment
• On - site and call center support
• Sophos UTM Management
• Sharepoint Management

Confidential, Mio, MI

Technology Consultant

Responsibilities:

• Responsible for day to day computer maintenance
• Trained staff on new technology
• Extensive experience with malicious software removal
• Implemented ticket system to manage high volumes of technology requests
• On-site and call center styled computer support
• Windows 2008 R2 Support Active Directory and Group Policy
• Network maintance and support.
• HTML website maintance

Confidential, Mio, MI

Computer Repair

Responsibilities:

• Experience in customer service
• PC hardware maintance
• Mac and PC software support
• Peripheral support printer/copier/fax/etc.
• Served as acting technology director for Confidential .
• Experienced in public relations

Confidential, Mio, MI

Apprentice to Network Admin

Responsibilities:

• Reported to network administrator with responsibility for basic computer/printer repair
• Coordinated with a team of 5 apprentices ensuring day to day effectiveness of IT department
• Call center and onsite tech support.