Remote Support Resume
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SUMMARY:
- Experienced IT consultant looking for a new career.
- Extensive experience with Windows OS XP/7/8/10
- Office 365 use and deployment.
- Working familiarity with iOS and OSX devices
- Experience troubleshooting iOS, Android, and Windows mobile environments.
- 7 years customer service
- 7 years experience in computer repair
- 7 years call center troubleshooting
- 4 years experience in network management/maintenance
WORK EXPERIENCE:
Confidential
Remote Support
Responsibilities:
- Office 365 admin and end user remote support
- Windows/Mac support pertaining to Microsoft products
- Exchange Online setup/deployment/troubleshooting
- Sharepoint management/support/troubleshooting
- Android/iOS/Windows phone app support.
Confidential, Grand Rapids, MI
Help Desk Contractor
Responsibilities:
- Microsoft Office 365 deployment and troubleshooting.
- Mac and PC end user support
- Responsible for day to day computer maintenance
- Software troubleshooting
- Hardware deployment
- On - site and call center support
- Sophos UTM Management
- Sharepoint Management
Confidential, Mio, MI
Technology Consultant
Responsibilities:
- Responsible for day to day computer maintenance
- Trained staff on new technology
- Extensive experience with malicious software removal
- Implemented ticket system to manage high volumes of technology requests
- On-site and call center styled computer support
- Windows 2008 R2 Support Active Directory and Group Policy
- Network maintance and support.
- HTML website maintance
Confidential, Mio, MI
Computer Repair
Responsibilities:
- Experience in customer service
- PC hardware maintance
- Mac and PC software support
- Peripheral support printer/copier/fax/etc.
- Served as acting technology director for Confidential .
- Experienced in public relations
Confidential, Mio, MI
Apprentice to Network Admin
Responsibilities:
- Reported to network administrator with responsibility for basic computer/printer repair
- Coordinated with a team of 5 apprentices ensuring day to day effectiveness of IT department
- Call center and onsite tech support.
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