We provide IT Staff Augmentation Services!

Remote Support Resume

SUMMARY:

  • Experienced IT consultant looking for a new career.
  • Extensive experience with Windows OS XP/7/8/10
  • Office 365 use and deployment.
  • Working familiarity with iOS and OSX devices
  • Experience troubleshooting iOS, Android, and Windows mobile environments.
  • 7 years customer service
  • 7 years experience in computer repair
  • 7 years call center troubleshooting
  • 4 years experience in network management/maintenance

WORK EXPERIENCE:

Confidential

Remote Support

Responsibilities:

  • Office 365 admin and end user remote support
  • Windows/Mac support pertaining to Microsoft products
  • Exchange Online setup/deployment/troubleshooting
  • Sharepoint management/support/troubleshooting
  • Android/iOS/Windows phone app support.

Confidential, Grand Rapids, MI

Help Desk Contractor

Responsibilities:

  • Microsoft Office 365 deployment and troubleshooting.
  • Mac and PC end user support
  • Responsible for day to day computer maintenance
  • Software troubleshooting
  • Hardware deployment
  • On - site and call center support
  • Sophos UTM Management
  • Sharepoint Management

Confidential, Mio, MI

Technology Consultant

Responsibilities:

  • Responsible for day to day computer maintenance
  • Trained staff on new technology
  • Extensive experience with malicious software removal
  • Implemented ticket system to manage high volumes of technology requests
  • On-site and call center styled computer support
  • Windows 2008 R2 Support Active Directory and Group Policy
  • Network maintance and support.
  • HTML website maintance

Confidential, Mio, MI

Computer Repair

Responsibilities:

  • Experience in customer service
  • PC hardware maintance
  • Mac and PC software support
  • Peripheral support printer/copier/fax/etc.
  • Served as acting technology director for Confidential .
  • Experienced in public relations

Confidential, Mio, MI

Apprentice to Network Admin

Responsibilities:

  • Reported to network administrator with responsibility for basic computer/printer repair
  • Coordinated with a team of 5 apprentices ensuring day to day effectiveness of IT department
  • Call center and onsite tech support.

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