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Computer/server Support/team Leader Resume

Columbus, OH

PROFESSIONAL SUMMARY:

  • As a System Administrator my duties included ordering and inventorying equipment, planning system installations, operations and enhancements.
  • I’ve managed site upgrades and replacements, coordinated the services of diverse providers and provided oversight for computer requirements on complex projects.
  • History in customer service and provides me with client and user skills that are the best.
  • Ability to analyze situations and utilize resources to obtain the maximum benefit from available materials will give you and your organization options what will make you the envy of all the other departments.
  • A vast combination of hardware, software and networking experience, including designing and building computer systems, installing enterprise software and administrating users.
  • Also coordinated the hardware and software purchases, installation, maintenance and PBX operations for several companies.
  • I am intelligent, ambitious and hardworking.

TECHNICAL EXPERIENCE:

Programming Languages: Job Control Language (JCL)/Scripts, Power shell (in ), FORTRAN, Pascal, Delphi

Software/D Confidential bases: Office(Office 365), MS Server 2003/2008 Active Directory (AD) Administration, Usage of SCCM (System Center Configuration Manager) for account tracking and management, Exchange Server 2005/2007 Administration, Past experience with Novel, Oracle VM Virtualbox and HyperV (virtual desktop software), BASIC, some DBase, FoxPro

Operating Systems: Windows and DOS, some scripted UNIX and Linux interactions.

Hardware/Networking: Telnet experience - - Telnet/Puddy/Kitty, NAS/SAN storage, VPN, network security. Hardware of all types Net Gear/Dell/Cisco switches and routers (installation, maintenance), Confidential AS/400 mainframes, Video equipment and video editing programs.

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, OH

Computer/Server Support/Team Leader

Responsibilities:

  • Very short, one/two day events rolling out hardware/software/switches/servers and instruct users on usage.

Confidential, Columbus, OH

Computer/Server Support/Team Leader

Responsibilities:

  • Very short, one/two day events rolling out hardware/software/switches/servers and instruct users on usage.

Confidential, Columbus, Ohio

Deployment/Support/Inventory Technician

Responsibilities:

  • Short-term computer support specialist contracts lasting days to several months for offices and warehouses.
  • Installing, repairing equipment, setting up workstations/servers/switches, monitoring equipment.
  • Set up/deployed/monitor communications on newly installed devices and programs.
  • Active Directory account management. Bridge/Triage support for projects.
  • Wrote Access D Confidential base program for tracking customer interactions.
  • Instructed customers, users and co-workers on new hardware, software and operations aspects.
  • Customer/Helpdesk support on all levels including Factory/Office/Server support.
  • System/Server monitoring, Network cabling/Inventory control/Inventory processing.
  • Manage call tickets in Service Now and other ticketing systems.
  • Inventory processing.
  • Dell/Netgear/Cisco routers/switches, processing scripted installs and modifications.
  • Zebra Printers/RF guns/UPSs.
  • PC hardware/software/switches installations/upgrades/repairs.
  • Installing and replacing stand alone and virtual PCs/switches/servers.

Confidential, New Albany, OH

Network Operations Bridge Triage Specialist

Responsibilities:

  • Triaged for world-wide Citrix and Microsoft servers and store operations, alerts, issues and problems as a long-term contract employee.
  • Preformed Citrix and Microsoft command sequences for trouble resolutions.
  • Performed lower-level system/hardware reviews and maintenance on network servers.
  • Processed System Notifications to proper agencies for action and perform follow-up actions to verify status.
  • Accessed servers remotely, switches, routers and perform scripted procedures for upgrades and repairs.
  • Managed call tickets in Service Now (ticketing system).

Confidential, Columbus, OH

Network Project Support Specialist

Responsibilities:

  • Free-of-charge support to general users and churches needing help with networks, computers, and their cabling installation /maintenance/ instruction.
  • Pro-bono support for churches and laypeople needing an expert computer guru and mid-level support.

Technologies: Computer/Network Support, User, Software Upgrades

Confidential, Columbus, OH

I.T. System Administrator, Sole Network/Computer Administrator/Telecommunication

Responsibilities:

  • Sole full-time network/computer support for company of 450 employees and served as network administrator to 150 computer based users and 200 resource only users.
  • Designed and built computer labs, ran cabling, secured classroom access options in-house resulting in significant savings on contractor expenditures. Lone in-house repair technician for all FRU and all network modifications. Functioned as 24/7/365 on-call response technician.
  • Assumed Active Directory control for user account and email setup, access, modifications and removals as well as all network resource assignments.
  • Coordinated the resource allocations for company's computer needs.
  • Processed/controlled all system wide enhancements including software upgrades, user migrations and hardware installations. Head of VPN client installation, maintenance and problem analysis and solution.
  • Planned/acquired/installed security controls and monitoring options for individual PCs and the network.
  • Designed/created/integrated secure system backup options and wrote scripts to perform these functions and provide nightly tracking reports. Wrote batch files facilitating program and resource installations.
  • Performed full hardware aspects including wiring and installation of wireless access points and switch linkages for Central Office, the expansion locations, and all satellite offices.
  • Redesigned and rewrote installation scripts, login scripts, process manuals and company wide system guidelines for computer products and operations.
  • Coordinated migration of network upgrade from MS Server 2003 to MS Server 2008 and Exchange 2007.
  • Single point of contact for computer purchases. Consistently under estimated budget projections - estimated savings over 10% of annual budgets. Acquired two free high speed, duplexing, color network printers for company during tenure.
  • Initiated company wide cost and service analysis of technology acquisitions and streamlined the process for an increase in overall savings and timely support services from vendors.
  • Initiated cost analysis of existing systems and cost effectiveness verses new systems and processes.
  • Initiated, planned and implemented software purchases, licensing maintenance, upgrades, downgrades, installations and compliance surveys. Ran cost analysis of system upgrades verses replacement.
  • POC for new VOIP operations. Fallback support for in-house PBX phone system: Moves/Adds/Changes.
  • Provided user migrations and cell phone account modifications for company phones.
  • Coordinated semi-annual company-wide hardware and software inventories, user account reviews and purges and unused network resources archiving. Designed inventory tracking program.
  • Ran system/software/hardware recommendations using systems development life cycle (SDLC) concepts.
  • Started a process of internal hardware recycling and legacy product upgrades processes.
  • Acquired, reviewed and managed outside contractors for task and project specific needs.
  • Taught computer skills, installed security upgrades, hardware and software inventory and remote services.
  • Volunteered and assisted in non-technical events as both support provider and activity leader when needed.

Technologies: Process Analysis/Improvement, Inventory Control, Network O/S Upgrade Coordinator.

Confidential, Groveport, Ohio

Technical Support, VOIP Support, Third Shift

Responsibilities:

  • Third shift technical support and system modifications at both Central Ohio warehouses.
  • Coordinated the analysis/installation/removal/upgrades of computer equipment in both warehouses, office areas and three call centers.
  • Tracked, analyzed and identified reoccurring technical problems.
  • Identified and initiated several hardware maintenance and organization task changes.
  • Tracked repair tracking needs on in-house ticketing system.
  • Modified several processing procedures to decrease hardware modification times.
  • PBX phone system technician: Add/Remove/Move/Repair phones and extensions.
  • Performed scripted server corrective events on Citrix and Microsoft servers.
  • Processed planned and unplanned server and equipment preventive maintenance events.
  • Volunteered to lead in the replacement of several peripheral devices in warehouse.
  • Assisted Maintenance Department on the reconfiguration/rearrangement of warehouse PCs.
  • Installed/Processed/Repaired warehouses, office and call center's new and refurbished PCs.
  • Initiated complete inventory review of existing unused and secondary computer equipment.
  • Educated users on operations. Volunteered broad warehouse non-PC technical support.
  • Maintained Technical Support's in-warehouse transportation vehicles.

Technologies: Scheduling, Process Tracking, Process Analysis and Improvement, Inventory Tracking

Confidential, Columbus, Ohio

Coordinator

Responsibilities:

  • Managed section of the LIS including needs analysis, product delivery and teaching classes.
  • Redesigned five diverse agency reporting structures into one easy to maintain status report with improved graphics and quarterly and year-end review options tracking student activity.
  • Redesigned inventory acquisition and tracking processes.
  • Designed new courses, manuals and instruction guidelines. Rewrote manuals to increase effectiveness.
  • Streamline classroom internet signup procedures. Analyzed/coordinated classroom sound proofing upgrades.
  • Maintained scheduled of classes and events on website. Managed/instructed up to 800 students per month.
  • Coordinated contractors. Created/presented PowerPoint presentations. Monitored feedback surveys.

Skills: Adult Instructor, Classroom/Resource Design/Tracking, Feedback Analysis/Reporting, Inter-Departmental Report Design and Presentation, Inventory Control.

Confidential, Columbus, OH

PC Support Specialist/ Telecommunication Specialist / PBX Administrator

Responsibilities:

  • Sole LAN/PC/User Support for regional operations hub including PC purchases and setups, LAN/Modem Installs, HW/SW Research, Communications designs, support, tracking.
  • Provided user account/email acquisition, helpdesk support for local and regional users and the regional sales force.
  • Controlled installation of all PC based computer equipment in offices and warehouse.
  • Developed/coordinated company wide updates of software for the regional hub with transitions and instruction on new software. Wrote manuals on office software installation procedures.
  • Designed and developed an Access-based sales comparison program that was distributed nation-wide for use by all regional and local sales managers.
  • AS/400: Report processing, HW troubleshooting, terminal installation, programmer support.
  • Coordinated the acquisition and installation of toll-free number for the regional helpdesk.
  • Coordinated all aspects of laptop support for the North-Central Region sales staff.
  • Proprietary third party program account setup/installation/troubleshooting/ management.
  • Sole point of contact on the acquisition of new electronic equipment, repairs, pricing and resources.
  • Configured equipment specifications, hardware and software research/recommendations/acquisition/setup.
  • Designed and implemented an upgrade of the regional hub's sales force to standards.
  • Mitel PBX Phone system specialist: Account/hardware setup/troubleshooting/transfers; hardware pricing, purchases, upgrades and maintenance; vendor Point-Of-Contact.
  • Ran the badge security program.
  • Coordinated installation/service of high-speed (T1) communications lines for regional hub.
  • Led a correction in phone services and billing errors resulting in significant yearly savings.
  • Initiated computer classes in various software (Excel, Word, Outlook, Windows, DOS, etc.) for company/warehouse employees. Designed/wrote the support materials for the classes.

Technologies: Process Analysis/Improvement, Inventory, Vendor Interactions, Phone System Control

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