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Implementation Team Leader Resume

PROFESSIONAL EXPERIENCE

IMPLEMENTAtION Team Leader

Confidential

Responsibilities:

  • Lead, coach, mentor, and support geographically diverse Maintenance Team that performs break/fix services for custom SQRs
  • Coordinate work activities and assignments based on the needs of internal and external clients.
  • Managed associates and projects across the full Implementation life cycle (design, development, release, delivery, and support )
  • Investigate Issues for Root Cause, and then formulate corrective strategies.
  • Align with Business Partners to strengthen communication and build relationships with other Business Units (CPS, COS, Solution Centers)
  • Managed an average of 300 Service Requests each month within a wide range of issues related to Confidential Custom SQRs on a variety of platforms (Enterprise, Vantage, ADPR, and Ecode)

Operations Team Leader

Confidential

Responsibilities:

  • Supervised, and provided overall leadership for the Weekend Hosting Operations Team Members.
  • Provide Leadership and Direction across multi - discipline teams of associates located across the U.S. as well as offshore. (Oracle Database, Network, Windows, Unix, Application Support and Administration)
  • Coordinated work assignments based on the needs of Internal and External Clients.
  • Investigated, problem managed, and resolved service interruptions including root cause and appropriate corrective action.
  • Actively participated and helped drive Change Management
  • Worked closely with Hosting Operations Leadership to collaborate on strategic future of the Hosting Ops Organization.
  • Supported and directed multi-disciplined and multi-tiered resources effectively to ensure efficient hosting operations.
  • Maintained Responsibility during the off-shift hours for over 70,000 square feet of Hosting Floor space including multiple technologies (SAN, Networking, Windows based, etc)
  • Improved uptime on our Hosting Environment by leveraging scripts and schedule changes for the Weekend recycling of systems.

SySTEMS Engineer

Confidential

Responsibilities:

  • Install, configure, troubleshoot Client Servers (Compaq, IBM)
  • Install, configure, and administer server operating systems (Citrix Metaframe/ Winframe, Windows NT, Terminal Server)
  • Install and support various client applications and Confidential hosted software (HRizon, Enterprise, ReportSmith, Lotus Notes)
  • Maintain Hosted Operations Environment (Backups, Performance / Issue Monitoring, Hardware planning and Network support).
  • Provide all around technical systems engineering expertise to our clients and internal business partners. (Application, Database and Desktop)

Technicle Support Analyst

Confidential

Responsibilities:

  • Support of multiple software applications and packages (MS Office, Made2Manage, Windows NT, MS Exchange, MS Proxy Server)
  • Install, configure, and troubleshoot of PC’s, Laptops and Servers (Dell, Gateway, Micron, IBM, Generic)
  • Issue management and help desk support (Calls, Tickets, Projects, Requests)
  • Manage Server Functions (Backups, Administration, Software and Hardware Upgrades, Patching)
  • Support the Local Area and Wide Area Network (Cabling, Network Administration and routing)
  • Manage and support of Electronic Data Interchange (STX for Windows)
  • Web Page Development and updates

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