IMPLEMENTAtION Team Leader Resume

PROFESSIONAL EXPERIENCE

IMPLEMENTAtION Team Leader

Confidential

Responsibilities:

Lead, coach, mentor, and support geographically diverse Maintenance Team that performs break/fix services for custom SQRs
Coordinate work activities and assignments based on the needs of internal and external clients.
Managed associates and projects across the full Implementation life cycle (design, development, release, delivery, and support )
Investigate Issues for Root Cause, and then formulate corrective strategies.
Align with Business Partners to strengthen communication and build relationships with other Business Units (CPS, COS, Solution Centers)
Managed an average of 300 Service Requests each month within a wide range of issues related to Confidential Custom SQRs on a variety of platforms (Enterprise, Vantage, ADPR, and Ecode)

Operations Team Leader

Confidential

Responsibilities:

Supervised, and provided overall leadership for the Weekend Hosting Operations Team Members.
Provide Leadership and Direction across multi - discipline teams of associates located across the U.S. as well as offshore. (Oracle Database, Network, Windows, Unix, Application Support and Administration)
Coordinated work assignments based on the needs of Internal and External Clients.
Investigated, problem managed, and resolved service interruptions including root cause and appropriate corrective action.
Actively participated and helped drive Change Management
Worked closely with Hosting Operations Leadership to collaborate on strategic future of the Hosting Ops Organization.
Supported and directed multi-disciplined and multi-tiered resources effectively to ensure efficient hosting operations.
Maintained Responsibility during the off-shift hours for over 70,000 square feet of Hosting Floor space including multiple technologies (SAN, Networking, Windows based, etc)
Improved uptime on our Hosting Environment by leveraging scripts and schedule changes for the Weekend recycling of systems.

SySTEMS Engineer

Confidential

Responsibilities:

Install, configure, troubleshoot Client Servers (Compaq, IBM)
Install, configure, and administer server operating systems (Citrix Metaframe/ Winframe, Windows NT, Terminal Server)
Install and support various client applications and Confidential hosted software (HRizon, Enterprise, ReportSmith, Lotus Notes)
Maintain Hosted Operations Environment (Backups, Performance / Issue Monitoring, Hardware planning and Network support).
Provide all around technical systems engineering expertise to our clients and internal business partners. (Application, Database and Desktop)

Technicle Support Analyst

Confidential

Responsibilities:

Support of multiple software applications and packages (MS Office, Made2Manage, Windows NT, MS Exchange, MS Proxy Server)
Install, configure, and troubleshoot of PC’s, Laptops and Servers (Dell, Gateway, Micron, IBM, Generic)
Issue management and help desk support (Calls, Tickets, Projects, Requests)
Manage Server Functions (Backups, Administration, Software and Hardware Upgrades, Patching)
Support the Local Area and Wide Area Network (Cabling, Network Administration and routing)
Manage and support of Electronic Data Interchange (STX for Windows)
Web Page Development and updates