IT / Desktop support Engineer Resume

OBJECTIVE:

In quest of assignments in Administration / Consultancy with an organization of repute in the IT Sector and to clench a challenging career which utilizes my potential to the fullest and also helps build my knowledge and skills.

SUMMARY

Over 7+ years’ Experience in Networking, Computer Hardware, VoIP etc.
Comprehensive understanding of Computer networking concepts, configuring & maintaining, CUCM, Servers, Desktops, Printers, PABX, Outlook, etc.
An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management.
Strong leadership qualities, Planning, organizing, scheduling and delegating skills
Good Communication and presentation skills Project and time management skills;

PROFESSIONAL EXPERIENCE

IT / Desktop support Engineer

Confidential

Responsibilities:

Handling IT infrastructure in Our Office for supporting all desktop hardware/software, technical issues faced by end users.
Controlling the team of Network, Server, and Application across the locations to facilitate end users.
Diagnose and resolves end user network or local printer/Scanner problem, PC hardware problems and mainframe, WLAN and local area network access problems.
Skilled in Hardware’s repairs like SPMS, motherboard replacement on Desktops.
Expertise on LCD screen, Keyboard, HDD and RAM replacement on all Laptops.
Administer and maintain user and group objects in the enterprise Active Directory structure.
Experience in configuring, managing and maintaining Windows Server 2008/2012
Design, setup, configure LAN/WAN and implement wireless networking that supports secured access and the ability to support data, voice and video applications.
Creating and Maintaining VLANs to avoid interfering of the data communication for the purpose of the security.
Support and manage global MPLS and VPNs
Configuration and Troubleshooting, Ms Outlook 2010/2013, Office 365
Knowledgeable in diagnosing, troubleshooting, solve printer issues, and repairing.
Have strong verbal, written and interpersonal skills with ability to communicate effectively across organizational lines and with virtual team members, strong relationship building skills
Strong interpersonal skills, ability to communicate and manage well at all levels of the organization and with staff at remote locations.
Manage the deployment, monitoring, maintenance, development, upgrade, and support of IT systems, including networks, PCs, operating systems, and associated hardware.
Visit sites within region and analyze Desktop Infrastructure processes

Voip Specialist

Confidential

Responsibilities:

Managing Client’s IP Telephony network globally.
Providing remote support and maintenance of Cisco Call Manager.
Responsible for handling implementation of Cisco IP Phones, Installation,
Brief idea of Implementation & troubleshooting IPCC Enterprise, Express, UNITY
Configure & troubleshoot T1 & E1 PRI.
Knowledge in handling of Service Calls (tickets) through service desk.
Raising CISCO TAC for assistance & troubleshooting.
Providing 24x7 supports to the customer.
Troubleshooting incident tickets for client’s CISCO IPT environment.
Configuring and Troubleshooting of BAT
Providing support and maintenance of Cisco Call Manager.
Configuring and Troubleshooting of Partition and CSS.
Configuring and Troubleshooting of Voice Interfaces: FXS, FXO, ISDN E1/T1 PRI.
Configuring Troubleshooting of Extension mobility.
Configuring Troubleshooting of SRST.
Configuring and troubleshooting of call signaling protocols on Voice Gateways H.323 and MGCP.
Troubleshooting and monitoring Cisco IP Telephony devices and users.
Configuring and Troubleshooting of Unity Connection

IP Telephony Engineer

Confidential

Responsibilities:

Providing remote support and maintenance of Cisco Call Manager.
Adding, Changing, Removing Phones.
Configuration of user phone features.
Configuration of Partition and CSS.
Configuration of Voice Interfaces: FXS, FXO, ISDN E1/T1 PRI.
Configuration of Extension mobility.
Configuration of SRST.
Configuring and troubleshooting of Voice Gateways, SRST and call signaling protocols on Voice Gateways H.323 and MGCP.

Hardware and Network Engineer

Confidential

Responsibilities:

Managed after sale services & AMC’s of systems for Govt. Departments and provided on - line support to the clients for Troubleshooting problems.
Designing, cabling, configuration of network card & Internet sharing techniques and assembling & upgrading computer system of different configuration to perform on different platforms including installing & configuring internal & external peripherals.

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