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It / Desktop Support Engineer Resume

OBJECTIVE:

  • In quest of assignments in Administration / Consultancy with an organization of repute in the IT Sector and to clench a challenging career which utilizes my potential to the fullest and also helps build my knowledge and skills.

SUMMARY

  • Over 7+ years’ Experience in Networking, Computer Hardware, VoIP etc.
  • Comprehensive understanding of Computer networking concepts, configuring & maintaining, CUCM, Servers, Desktops, Printers, PABX, Outlook, etc.
  • An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management.
  • Strong leadership qualities, Planning, organizing, scheduling and delegating skills
  • Good Communication and presentation skills Project and time management skills;

PROFESSIONAL EXPERIENCE

IT / Desktop support Engineer

Confidential

Responsibilities:

  • Handling IT infrastructure in Our Office for supporting all desktop hardware/software, technical issues faced by end users.
  • Controlling the team of Network, Server, and Application across the locations to facilitate end users.
  • Diagnose and resolves end user network or local printer/Scanner problem, PC hardware problems and mainframe, WLAN and local area network access problems.
  • Skilled in Hardware’s repairs like SPMS, motherboard replacement on Desktops.
  • Expertise on LCD screen, Keyboard, HDD and RAM replacement on all Laptops.
  • Administer and maintain user and group objects in the enterprise Active Directory structure.
  • Experience in configuring, managing and maintaining Windows Server 2008/2012
  • Design, setup, configure LAN/WAN and implement wireless networking that supports secured access and the ability to support data, voice and video applications.
  • Creating and Maintaining VLANs to avoid interfering of the data communication for the purpose of the security.
  • Support and manage global MPLS and VPNs
  • Configuration and Troubleshooting, Ms Outlook 2010/2013, Office 365
  • Knowledgeable in diagnosing, troubleshooting, solve printer issues, and repairing.
  • Have strong verbal, written and interpersonal skills with ability to communicate effectively across organizational lines and with virtual team members, strong relationship building skills
  • Strong interpersonal skills, ability to communicate and manage well at all levels of the organization and with staff at remote locations.
  • Manage the deployment, monitoring, maintenance, development, upgrade, and support of IT systems, including networks, PCs, operating systems, and associated hardware.
  • Visit sites within region and analyze Desktop Infrastructure processes

Voip Specialist

Confidential

Responsibilities:

  • Managing Client’s IP Telephony network globally.
  • Providing remote support and maintenance of Cisco Call Manager.
  • Responsible for handling implementation of Cisco IP Phones, Installation,
  • Brief idea of Implementation & troubleshooting IPCC Enterprise, Express, UNITY
  • Configure & troubleshoot T1 & E1 PRI.
  • Knowledge in handling of Service Calls (tickets) through service desk.
  • Raising CISCO TAC for assistance & troubleshooting.
  • Providing 24x7 supports to the customer.
  • Troubleshooting incident tickets for client’s CISCO IPT environment.
  • Configuring and Troubleshooting of BAT
  • Providing support and maintenance of Cisco Call Manager.
  • Configuring and Troubleshooting of Partition and CSS.
  • Configuring and Troubleshooting of Voice Interfaces: FXS, FXO, ISDN E1/T1 PRI.
  • Configuring Troubleshooting of Extension mobility.
  • Configuring Troubleshooting of SRST.
  • Configuring and troubleshooting of call signaling protocols on Voice Gateways H.323 and MGCP.
  • Troubleshooting and monitoring Cisco IP Telephony devices and users.
  • Configuring and Troubleshooting of Unity Connection

IP Telephony Engineer

Confidential

Responsibilities:

  • Providing remote support and maintenance of Cisco Call Manager.
  • Adding, Changing, Removing Phones.
  • Configuration of user phone features.
  • Configuration of Partition and CSS.
  • Configuration of Voice Interfaces: FXS, FXO, ISDN E1/T1 PRI.
  • Configuration of Extension mobility.
  • Configuration of SRST.
  • Configuring and troubleshooting of Voice Gateways, SRST and call signaling protocols on Voice Gateways H.323 and MGCP.

Hardware and Network Engineer

Confidential

Responsibilities:

  • Managed after sale services & AMC’s of systems for Govt. Departments and provided on - line support to the clients for Troubleshooting problems.
  • Designing, cabling, configuration of network card & Internet sharing techniques and assembling & upgrading computer system of different configuration to perform on different platforms including installing & configuring internal & external peripherals.

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