It / Desktop Support Engineer Resume
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OBJECTIVE:
- In quest of assignments in Administration / Consultancy with an organization of repute in the IT Sector and to clench a challenging career which utilizes my potential to the fullest and also helps build my knowledge and skills.
SUMMARY
- Over 7+ years’ Experience in Networking, Computer Hardware, VoIP etc.
- Comprehensive understanding of Computer networking concepts, configuring & maintaining, CUCM, Servers, Desktops, Printers, PABX, Outlook, etc.
- An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management.
- Strong leadership qualities, Planning, organizing, scheduling and delegating skills
- Good Communication and presentation skills Project and time management skills;
PROFESSIONAL EXPERIENCE
IT / Desktop support Engineer
Confidential
Responsibilities:
- Handling IT infrastructure in Our Office for supporting all desktop hardware/software, technical issues faced by end users.
- Controlling the team of Network, Server, and Application across the locations to facilitate end users.
- Diagnose and resolves end user network or local printer/Scanner problem, PC hardware problems and mainframe, WLAN and local area network access problems.
- Skilled in Hardware’s repairs like SPMS, motherboard replacement on Desktops.
- Expertise on LCD screen, Keyboard, HDD and RAM replacement on all Laptops.
- Administer and maintain user and group objects in the enterprise Active Directory structure.
- Experience in configuring, managing and maintaining Windows Server 2008/2012
- Design, setup, configure LAN/WAN and implement wireless networking that supports secured access and the ability to support data, voice and video applications.
- Creating and Maintaining VLANs to avoid interfering of the data communication for the purpose of the security.
- Support and manage global MPLS and VPNs
- Configuration and Troubleshooting, Ms Outlook 2010/2013, Office 365
- Knowledgeable in diagnosing, troubleshooting, solve printer issues, and repairing.
- Have strong verbal, written and interpersonal skills with ability to communicate effectively across organizational lines and with virtual team members, strong relationship building skills
- Strong interpersonal skills, ability to communicate and manage well at all levels of the organization and with staff at remote locations.
- Manage the deployment, monitoring, maintenance, development, upgrade, and support of IT systems, including networks, PCs, operating systems, and associated hardware.
- Visit sites within region and analyze Desktop Infrastructure processes
Voip Specialist
Confidential
Responsibilities:
- Managing Client’s IP Telephony network globally.
- Providing remote support and maintenance of Cisco Call Manager.
- Responsible for handling implementation of Cisco IP Phones, Installation,
- Brief idea of Implementation & troubleshooting IPCC Enterprise, Express, UNITY
- Configure & troubleshoot T1 & E1 PRI.
- Knowledge in handling of Service Calls (tickets) through service desk.
- Raising CISCO TAC for assistance & troubleshooting.
- Providing 24x7 supports to the customer.
- Troubleshooting incident tickets for client’s CISCO IPT environment.
- Configuring and Troubleshooting of BAT
- Providing support and maintenance of Cisco Call Manager.
- Configuring and Troubleshooting of Partition and CSS.
- Configuring and Troubleshooting of Voice Interfaces: FXS, FXO, ISDN E1/T1 PRI.
- Configuring Troubleshooting of Extension mobility.
- Configuring Troubleshooting of SRST.
- Configuring and troubleshooting of call signaling protocols on Voice Gateways H.323 and MGCP.
- Troubleshooting and monitoring Cisco IP Telephony devices and users.
- Configuring and Troubleshooting of Unity Connection
IP Telephony Engineer
Confidential
Responsibilities:
- Providing remote support and maintenance of Cisco Call Manager.
- Adding, Changing, Removing Phones.
- Configuration of user phone features.
- Configuration of Partition and CSS.
- Configuration of Voice Interfaces: FXS, FXO, ISDN E1/T1 PRI.
- Configuration of Extension mobility.
- Configuration of SRST.
- Configuring and troubleshooting of Voice Gateways, SRST and call signaling protocols on Voice Gateways H.323 and MGCP.
Hardware and Network Engineer
Confidential
Responsibilities:
- Managed after sale services & AMC’s of systems for Govt. Departments and provided on - line support to the clients for Troubleshooting problems.
- Designing, cabling, configuration of network card & Internet sharing techniques and assembling & upgrading computer system of different configuration to perform on different platforms including installing & configuring internal & external peripherals.