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Project Delivery Specialist Resume

Rosslyn, VA


Project management; help desk management; application/data management; application testing; data conversion/migration; electronic/paper records maintenance; document processing/production; technical troubleshooting/problem solving; document review/analysis; documentation creation/editing; quality assurance; user training


  • LAW Pre - Discovery 6.0 (eDiscovery processing)
  • Relativity
  • Concordance System Administrator (CCSA)
  • Summation Enterprise / Summation Pro iConect
  • CaseMap/TimeMap
  • TriaDirector
  • Microsoft Office Suite
  • SharePoint


Confidential, Rosslyn, VA

Project Delivery Specialist


  • Served as project manager of a technical team of eDiscovery processing specialists
  • Planned and managed the support, including monitoring work flow, coordinating data collections, processing and production support, and providing best practices for various aspects of the EDRM and progress reporting
  • Coordinated the delivery, organization, hosting and production of ESI
  • Maintained electronic systems for collecting and processing ESI
  • Consulted with legal professionals on project details to create and implement workflows
  • Executed quality control checks of all data loaded into eDiscovery review and hosting applications
  • Performed task assessments and administered changes, ensuring change control activities were planned and executed in conformance with procedures
  • Prepared various case status reports for cases in litigation
  • Served as programmer/engineer for data migration efforts of 2+ million documents from legacy application
  • Ingested metadata, OCR, natives, and/or images into destination application
  • Developed and maintain documentation of established procedures

Confidential, Washington, DC

Applications Manager / Help Desk Supervisor


  • Served as Applications Manager / Help Desk Supervisor for legal technology help desk specialists
  • Managed a team of branch support technicians in day-to-day operations relating to e-discovery application training and technical support
  • Liaised between labs and network server group and client to identify software needs
  • Collaborated with users on special requests and provided status reports of issues of concern to government officials
  • Defined user acceptance test plans of in-house e-Discovery applications
  • Tested, documented, and analyzed issues and application functionality within a virtualized network environment
  • Researched, identified, and recommended software updates and potential software for client review
  • Assisted program manager with software procurement and maintenance
  • Served as Help Desk Supervisor to a team of user support specialists providing search, retrieval, and overall technical support to legal professionals
  • Recognized as primary litigation support point of contact for select legal cases
  • Advised legal staff on e-discovery guidelines on data delivery, processing, and production
  • Analyzed data formats for compatibility with current litigation system
  • Manipulated data into load-ready formats for databases loading
  • Processed and loaded metadata, OCR, natives, and/or images into hosting review platform
  • Developed image-enabled server and web based eDiscovery document databases using hosted review platforms
  • Created imaged and native file productions
  • Analyzed and solved user application functionality issues with eDiscovery review, hosting, and analytical applications
  • Reviewed processing procedures and submitted streamlined recommendations for managerial consideration
  • Trained less senior technical staff on data processing tasks
  • Developed training courses and documentation focused on the business process

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