Project Delivery Specialist Resume Rosslyn, VA - Hire IT People

CORE COMPETENCIES:

Project management; help desk management; application/data management; application testing; data conversion/migration; electronic/paper records maintenance; document processing/production; technical troubleshooting/problem solving; document review/analysis; documentation creation/editing; quality assurance; user training

TECHNICAL SKILLS:

LAW Pre - Discovery 6.0 (eDiscovery processing)
Relativity
Concordance System Administrator (CCSA)
Summation Enterprise / Summation Pro iConect
CaseMap/TimeMap
TriaDirector
Microsoft Office Suite
SharePoint

PROFESSIONAL EXPERIENCE:

Confidential, Rosslyn, VA

Project Delivery Specialist

Responsibilities:

Served as project manager of a technical team of eDiscovery processing specialists
Planned and managed the support, including monitoring work flow, coordinating data collections, processing and production support, and providing best practices for various aspects of the EDRM and progress reporting
Coordinated the delivery, organization, hosting and production of ESI
Maintained electronic systems for collecting and processing ESI
Consulted with legal professionals on project details to create and implement workflows
Executed quality control checks of all data loaded into eDiscovery review and hosting applications
Performed task assessments and administered changes, ensuring change control activities were planned and executed in conformance with procedures
Prepared various case status reports for cases in litigation
Served as programmer/engineer for data migration efforts of 2+ million documents from legacy application
Ingested metadata, OCR, natives, and/or images into destination application
Developed and maintain documentation of established procedures

Confidential, Washington, DC

Applications Manager / Help Desk Supervisor

Responsibilities:

Served as Applications Manager / Help Desk Supervisor for legal technology help desk specialists
Managed a team of branch support technicians in day-to-day operations relating to e-discovery application training and technical support
Liaised between labs and network server group and client to identify software needs
Collaborated with users on special requests and provided status reports of issues of concern to government officials
Defined user acceptance test plans of in-house e-Discovery applications
Tested, documented, and analyzed issues and application functionality within a virtualized network environment
Researched, identified, and recommended software updates and potential software for client review
Assisted program manager with software procurement and maintenance
Served as Help Desk Supervisor to a team of user support specialists providing search, retrieval, and overall technical support to legal professionals
Recognized as primary litigation support point of contact for select legal cases
Advised legal staff on e-discovery guidelines on data delivery, processing, and production
Analyzed data formats for compatibility with current litigation system
Manipulated data into load-ready formats for databases loading
Processed and loaded metadata, OCR, natives, and/or images into hosting review platform
Developed image-enabled server and web based eDiscovery document databases using hosted review platforms
Created imaged and native file productions
Analyzed and solved user application functionality issues with eDiscovery review, hosting, and analytical applications
Reviewed processing procedures and submitted streamlined recommendations for managerial consideration
Trained less senior technical staff on data processing tasks
Developed training courses and documentation focused on the business process

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Project Delivery Specialist Resume

Rosslyn, VA

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