Helpdesk Administrator Resume Brooklyn, NY - Hire IT People

SUMMARY:

I.T. Technician with 10 plus years in technical and customer support roles. Effectively identifies problems using advanced troubleshooting skills.
Proficient in WAN/LAN Support
Knowledge of Linux - based servers Accomplished with Blackberry, iPhone and Android mobile devices
Advanced in Windows XP/Vista/7 and Mac OS troubleshooting
Excellent desktop, laptop, router, printers and mobile device application support
Proficient with Altiris Management Suite
Proficient with VPN Support
Proficient in Kaseya
Proficient in Exchange 2010 Management
Experience in VMWare Environments
Proficient in Programming Nortel Meridian PBX telephone systems
Proficient with Hummingbird Document Management System
Excellent communication and client liaison skills
Proficient with Citrix Application Support
Advanced in M.S Office Suite including Outlook, Word, PowerPoint and Excel, versions 2000, 2003, 2010, 2013
Proficient in Active Directory Management
Proficient in Amicus Attorney software
Proficient in Connectwise
Proficient in AutoCAD Support

EXPERIENCE:

Confidential, Brooklyn, NY

Helpdesk Administrator

Responsibilities:

Create user accounts, and manage passwords using Active Directory management tools.
Setup, configure, support, and deploy all firm software including MS Office Suite applications and create and manage how-to instructions to keep users functioning and operating at their peak.
Configure, manage, deploy and provide on-site and remote problem resolution for all firm devices including desktops, laptops, mobile devices, Meridian phones, and all network devices for 15+ users.
Maintain and provide installs and conduct Windows Server backup for firm.
Build and maintain successful relationships with service providers, dealers and consumers.

Confidential, New York, NY

Helpdesk Administrator

Responsibilities:

Configured, managed, deployed and provided thorough on-site and remote problem resolution for all firm devices including desktops, laptops, mobile devices, and all network devices for 500+ users.
Setup, configured, supported, and deployed all firm software including MS Office Suite applications and created and managed how-to instructions to keep users functioning and operational at all times.
Provided remote support of Citrix applications via Citrix and over the phone on Windows and Mac systems.
Programmed managed, and troubleshot Meridian PBX phone system and built and deployed Meridian phones for 500+ users.
Provided, transported, setup and supported audio/visual systems equipment including projectors and screens on-site and remotely for conferences rooms and court proceedings.
Created successful relationships with NOC and other service providers.