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Helpdesk Administrator Resume

Brooklyn, NY

SUMMARY:

  • I.T. Technician with 10 plus years in technical and customer support roles. Effectively identifies problems using advanced troubleshooting skills.
  • Proficient in WAN/LAN Support
  • Knowledge of Linux - based servers Accomplished with Blackberry, iPhone and Android mobile devices
  • Advanced in Windows XP/Vista/7 and Mac OS troubleshooting
  • Excellent desktop, laptop, router, printers and mobile device application support
  • Proficient with Altiris Management Suite
  • Proficient with VPN Support
  • Proficient in Kaseya
  • Proficient in Exchange 2010 Management
  • Experience in VMWare Environments
  • Proficient in Programming Nortel Meridian PBX telephone systems
  • Proficient with Hummingbird Document Management System
  • Excellent communication and client liaison skills
  • Proficient with Citrix Application Support
  • Advanced in M.S Office Suite including Outlook, Word, PowerPoint and Excel, versions 2000, 2003, 2010, 2013
  • Proficient in Active Directory Management
  • Proficient in Amicus Attorney software
  • Proficient in Connectwise
  • Proficient in AutoCAD Support

EXPERIENCE:

Confidential, Brooklyn, NY

Helpdesk Administrator

Responsibilities:

  • Create user accounts, and manage passwords using Active Directory management tools.
  • Setup, configure, support, and deploy all firm software including MS Office Suite applications and create and manage how-to instructions to keep users functioning and operating at their peak.
  • Configure, manage, deploy and provide on-site and remote problem resolution for all firm devices including desktops, laptops, mobile devices, Meridian phones, and all network devices for 15+ users.
  • Maintain and provide installs and conduct Windows Server backup for firm.
  • Build and maintain successful relationships with service providers, dealers and consumers.

Confidential, New York, NY

Helpdesk Administrator

Responsibilities:

  • Configured, managed, deployed and provided thorough on-site and remote problem resolution for all firm devices including desktops, laptops, mobile devices, and all network devices for 500+ users.
  • Setup, configured, supported, and deployed all firm software including MS Office Suite applications and created and managed how-to instructions to keep users functioning and operational at all times.
  • Provided remote support of Citrix applications via Citrix and over the phone on Windows and Mac systems.
  • Programmed managed, and troubleshot Meridian PBX phone system and built and deployed Meridian phones for 500+ users.
  • Provided, transported, setup and supported audio/visual systems equipment including projectors and screens on-site and remotely for conferences rooms and court proceedings.
  • Created successful relationships with NOC and other service providers.

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