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L2 Support Resume

CAREER OBJECTIVE:

A consistent Team player, looking for an environment where I can enhance my skills and growth.

TECHNICAL SUMMARY:

  • Overall 4.5+ year of Total IT experience in Installation and Troubleshooting skills includes SAP BASIS and OPEN TEXT - ECM in 24*7 support environment at Infosys Limited from 20 Dec 2010 till 10 April 2015
  • Experience in installing Net weaver platform SAP Product release 7.0
  • System copy/refresh planning and execution on business requirement.
  • Oracle Administration/upgrade Experience.
  • SAP Client Administration, JOB Management, Support packs, Kernel patch, and SAP Correction Notes.
  • SAP BW source system configuration, TMS Administration.
  • Operating system-HP-UX, AIX experience in analysing file system disk space, TOP CPU users/utilization.
  • Solution manager experience in monitoring satellite system based on AS ABAP, AS JAVA.
  • Tracing SAP application, workload monitoring, system bottleneck, locks, buffer overflow.
  • AS JAVA experience in component monitoring, JAVA cluster monitoring, start-up and control framework.
  • SAP User management, CUA administration, I-Docs, BW process chain.
  • Learning SAP HANA appliances, Architecture, HANA Studio, Modelling, Security Authorization and authentication.
  • PI messages and Component monitoring like- Adapter engine monitoring, SLD .
  • PI resource and component monitoring, configuration infrastructure for JCO RFC provider.
  • Architectural knowledge and hands on experience on Open text Product/Services- Archive server, document pipelines, Content Server- Search/index functionality.
  • Documents services, Archive link, Archive services administration and maintenance.
  • Experience in moving isilion data for refresh purpose in storage device NAS per business requirement.
  • Troubleshooting and administration of Admin, Archive, Front-End, Remote Servers, Document pipeline, WCM - Delivery server and management server, Artesia etc.
  • Administration and Troubleshooting of the System Object Volume, Enterprise Extractor Process, Document Conversion Process, Update Distributor Process, Interchange Pool on Admin servers for errors, stopped processes, etc.
  • Receive and monitor for system error notifications and control rules.
  • OPEN TEXT Document archiving configuration, SAP Archive link Administration
  • Testing and configuring various certificates. Configuring SAP system, Gateway, Archive assignment, Scan Station, Buffers & Volumes and Job Monitoring.
  • Artesia deployment, SAP invoicing workflow and document management.
  • Maintaining SAP applications within open text landscape to provide 24*7 environment support after Go-Live.
  • Knowledge of Right fax server administration.

TECHNICAL SKILLS:

Operating system: Windows XP/2000, 2003, 2008 server, AIX 6.1,UNIX

Ticketing Tools: HP Quality Center, BMC Remedy Tool.

Database: Oracle 10g,11G

Monitoring Tools: Solution Manager, SAP MMC, Open Text Admin Client and Document pipeline Info.

Open Text Solutions: Live link 9.7, Archive Server 9.7.1, Document pipeline 9.7.1, RCS 10.1, Artesia 6.8, WCM/WSM delivery server 10.1,Content Server 10.5

ERP Packages: R/3 4.7, ECC(ERP 6.06), PI(NW 7.3 EHP1), EP(NW 7.3 EHP1 ),Solution Manager(NW 7.1 ), BW(HANA 7.3), VNC Viewer 4.1.3 under AIX platform.

WORK EXPERIENCE:

Confidential

L2 Support

Responsibilities:

  • Involved in Homogenous/Heterogeneous system copy support.
  • Client Administration - creating clients, local client copy, remote client copy, Client export/Import, Client Deletion etc.
  • Solution Manager 7.1 Installation on Windows.
  • Troubleshooting of ABAP and JAVA system.
  • SLD, JCO Provider Configuration, configuring TMS.
  • DBCHECK and UPDATESTAT scheduling on sap.

Confidential

Technology Analyst

Responsibilities:

  • Starting and stopping CCMS agents for ABAP and JAVA System.
  • Managed RFC connection and resolved any issues
  • Monitor the background jobs and update errors, Monitoring XML messages in Process Integration, Live Cache Administration in APO, and monitoring Process Chains in BW system.
  • Exporting sap tables into transport, User Master Record for pre-refresh steps in SAP.
  • Activation, Replication and Restoring Source system connection from BW after system refresh/Upgrade.
  • Maintaining Partner profile, Idoc ports, logical system and monitoring and analysing of IDOCS failure Issue.
  • Experience in applying Support packs, Kernel patch, and SAP Correction Notes.
  • Architectural knowledge of Archive server/Document Pipeline.
  • System Monitoring and troubleshooting of Admin, Archive, Front-End and Remote Servers.
  • Monitoring and Troubleshooting the System Object Volume, Enterprise Extractor Process, Document Conversion Process, Update Distributor Process, Interchange Pool on Admin servers for errors, stopped processes, etc.
  • Receive and monitor for system error notifications and control rules
  • OPEN TEXT Document archiving configuration, SAP Archive link Administration
  • Refreshing Open text servers- Archive, Livelink, Artesia, testing and configuring various certificates. Configuring SAP system, Gateway, Archive assignment, Scan Station, Buffers & Volumes and Job Monitoring through Admin Client.
  • Experience on working with pipeline server used for metadata exchange, EXR3 converter utility, RCS gateway and Archive server for troubleshooting document exchange from SAP frontend via Document Pipeline Info.
  • Resynchronization of Servers, Escalation of issues to appropriate fixer team (Hosted Systems Managers, Team Resources and/or Open Text production support)
  • Primary Contact with & Ownership of Open Text Feature Requests & Bugs from offshore.

Confidential

System Engineer

Responsibilities:

  • Responsible for the technical monitoring, support, and administration of the SAP system.
  • Performed Database Administration, Table space and Data file administration, monitoring trace files and log files for troubleshooting.
  • Transport Administration - Releasing and importing of transport from DEV QA PROD via STMS and CHARM, Troubleshooting the unsuccessful transport.
  • Analysing the workload situation by various monitors, Monitor and maintain the DBA Planning Calendar, Performed day-to-day administration problem determination and resolution.
  • Printer setup and troubleshooting issues related to printer problems.
  • Applied SAP notes when necessary. Analysing System logs, Database logs, ABAP dump and Table locks, Monitoring backup logs, Deleting obsolete Temporary objects and reclaiming the space. Performed Client copy etc.
  • Identified security issues, Recommended and Implemented solutions for problems.

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