CAREER OBJECTIVE:

A consistent Team player, looking for an environment where I can enhance my skills and growth.

TECHNICAL SUMMARY:

• Overall 4.5+ year of Total IT experience in Installation and Troubleshooting skills includes SAP BASIS and OPEN TEXT - ECM in 24*7 support environment at Infosys Limited from 20 Dec 2010 till 10 April 2015
• Experience in installing Net weaver platform SAP Product release 7.0
• System copy/refresh planning and execution on business requirement.
• Oracle Administration/upgrade Experience.
• SAP Client Administration, JOB Management, Support packs, Kernel patch, and SAP Correction Notes.
• SAP BW source system configuration, TMS Administration.
• Operating system-HP-UX, AIX experience in analysing file system disk space, TOP CPU users/utilization.
• Solution manager experience in monitoring satellite system based on AS ABAP, AS JAVA.
• Tracing SAP application, workload monitoring, system bottleneck, locks, buffer overflow.
• AS JAVA experience in component monitoring, JAVA cluster monitoring, start-up and control framework.
• SAP User management, CUA administration, I-Docs, BW process chain.
• Learning SAP HANA appliances, Architecture, HANA Studio, Modelling, Security Authorization and authentication.
• PI messages and Component monitoring like- Adapter engine monitoring, SLD .
• PI resource and component monitoring, configuration infrastructure for JCO RFC provider.
• Architectural knowledge and hands on experience on Open text Product/Services- Archive server, document pipelines, Content Server- Search/index functionality.
• Documents services, Archive link, Archive services administration and maintenance.
• Experience in moving isilion data for refresh purpose in storage device NAS per business requirement.
• Troubleshooting and administration of Admin, Archive, Front-End, Remote Servers, Document pipeline, WCM - Delivery server and management server, Artesia etc.
• Administration and Troubleshooting of the System Object Volume, Enterprise Extractor Process, Document Conversion Process, Update Distributor Process, Interchange Pool on Admin servers for errors, stopped processes, etc.
• Receive and monitor for system error notifications and control rules.
• OPEN TEXT Document archiving configuration, SAP Archive link Administration
• Testing and configuring various certificates. Configuring SAP system, Gateway, Archive assignment, Scan Station, Buffers & Volumes and Job Monitoring.
• Artesia deployment, SAP invoicing workflow and document management.
• Maintaining SAP applications within open text landscape to provide 24*7 environment support after Go-Live.
• Knowledge of Right fax server administration.

TECHNICAL SKILLS:

Operating system: Windows XP/2000, 2003, 2008 server, AIX 6.1,UNIX

Ticketing Tools: HP Quality Center, BMC Remedy Tool.

Database: Oracle 10g,11G

Monitoring Tools: Solution Manager, SAP MMC, Open Text Admin Client and Document pipeline Info.

Open Text Solutions: Live link 9.7, Archive Server 9.7.1, Document pipeline 9.7.1, RCS 10.1, Artesia 6.8, WCM/WSM delivery server 10.1,Content Server 10.5

ERP Packages: R/3 4.7, ECC(ERP 6.06), PI(NW 7.3 EHP1), EP(NW 7.3 EHP1 ),Solution Manager(NW 7.1 ), BW(HANA 7.3), VNC Viewer 4.1.3 under AIX platform.

WORK EXPERIENCE:

Confidential

L2 Support

Responsibilities:

• Involved in Homogenous/Heterogeneous system copy support.
• Client Administration - creating clients, local client copy, remote client copy, Client export/Import, Client Deletion etc.
• Solution Manager 7.1 Installation on Windows.
• Troubleshooting of ABAP and JAVA system.
• SLD, JCO Provider Configuration, configuring TMS.
• DBCHECK and UPDATESTAT scheduling on sap.

Confidential

Technology Analyst

Responsibilities:

• Starting and stopping CCMS agents for ABAP and JAVA System.
• Managed RFC connection and resolved any issues
• Monitor the background jobs and update errors, Monitoring XML messages in Process Integration, Live Cache Administration in APO, and monitoring Process Chains in BW system.
• Exporting sap tables into transport, User Master Record for pre-refresh steps in SAP.
• Activation, Replication and Restoring Source system connection from BW after system refresh/Upgrade.
• Maintaining Partner profile, Idoc ports, logical system and monitoring and analysing of IDOCS failure Issue.
• Experience in applying Support packs, Kernel patch, and SAP Correction Notes.
• Architectural knowledge of Archive server/Document Pipeline.
• System Monitoring and troubleshooting of Admin, Archive, Front-End and Remote Servers.
• Monitoring and Troubleshooting the System Object Volume, Enterprise Extractor Process, Document Conversion Process, Update Distributor Process, Interchange Pool on Admin servers for errors, stopped processes, etc.
• Receive and monitor for system error notifications and control rules
• OPEN TEXT Document archiving configuration, SAP Archive link Administration
• Refreshing Open text servers- Archive, Livelink, Artesia, testing and configuring various certificates. Configuring SAP system, Gateway, Archive assignment, Scan Station, Buffers & Volumes and Job Monitoring through Admin Client.
• Experience on working with pipeline server used for metadata exchange, EXR3 converter utility, RCS gateway and Archive server for troubleshooting document exchange from SAP frontend via Document Pipeline Info.
• Resynchronization of Servers, Escalation of issues to appropriate fixer team (Hosted Systems Managers, Team Resources and/or Open Text production support)
• Primary Contact with & Ownership of Open Text Feature Requests & Bugs from offshore.

Confidential

System Engineer

Responsibilities:

• Responsible for the technical monitoring, support, and administration of the SAP system.
• Performed Database Administration, Table space and Data file administration, monitoring trace files and log files for troubleshooting.
• Transport Administration - Releasing and importing of transport from DEV QA PROD via STMS and CHARM, Troubleshooting the unsuccessful transport.
• Analysing the workload situation by various monitors, Monitor and maintain the DBA Planning Calendar, Performed day-to-day administration problem determination and resolution.
• Printer setup and troubleshooting issues related to printer problems.
• Applied SAP notes when necessary. Analysing System logs, Database logs, ABAP dump and Table locks, Monitoring backup logs, Deleting obsolete Temporary objects and reclaiming the space. Performed Client copy etc.
• Identified security issues, Recommended and Implemented solutions for problems.