Intern Resume New York City - Hire IT People

PROFESSIONAL SUMMARY:

A focused and determined Support Analyst with almost 4 years of experience in release & configuration management along with system and requirement analysis, application and business process design; seeking Full Time Opportunity where I can effectively contribute to the organization’s mission and vision. Customer - focused with effective communication skills to gather requirements and deliver cutting-edge solutions.

TECHNICAL SKILLS:

Languages: C, C++, SQL, PL/SQL, Python, UNIX.

Tools: Axure, Matlab, AppWorx, inVision, Tableau, Bridger Insight XG, Business Objects XI, COGNOS, Markit EDM CADIS, BMC Control -M, Charles River IMS, IBM Datastage, UltraEdit, WinSCP Beyond Compare, MS Office, SAP, Confluence, SharePoint.

Database: Oracle, MS SQL, MySQL, Embarcadero Rapid SQL.

Operating Systems: Linux, Mac OS, Windows.

Soft Skills: Analytical, Adaptable, Self-Motivated, Detail-oriented, Decision-maker, Creative, Team Worker Critical Observer, Organized, Punctual, Reliable, Attentive, Troubleshooter.

WORK EXPERIENCE:

Intern

Confidential, New York City

Responsibilities:

Led application upgrade from version 2.5.7 to 4.6 coordination with technical team, application vendor Confidential and business users worldwide and further automated installation using Alteryx package leading to increased efficiency.
Proposed solutions meeting defined specifications and needs on User Prototype for Confidential MD partners’ elections scheduled next year.
Collaborated with stakeholder groups across the organization to ensure business and technology alignment.

Graduate Student Assistant

Confidential, Newark, NJ

Responsibilities:

Extracted Student admissions data quicker by 40% by DBMS and ETL (Extract, Transform, Load) and Reporting tools.
Designed test cases and automated load chains and jobs for the data validation.
Formulated, defined and documented system requirements and specifications.

Support Analyst

Confidential

Responsibilities:

Partnered with developers to automate manual processes, saving time and money while decreasing errors. Improved change management initiatives to increase productivity and workflow by 70%, noted as a critical resource.
Performed quality assurance, system integration, and user acceptance testing facilitating on-time, on-budget and acclaimed “go-live” of enterprise implementations for up to 12,000 global users.
Troubleshoot issues reported by customers, provided solutions through root-cause analysis and work-arounds while monitoring and reporting unresolved issues to business through Incident Management.
Ensured secured Release and Environment management (UAT,Pre-PROD, PROD) and facilitated end-user application support using AGILE and Lean Six Sigma methodologies.

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Intern Resume

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