Ibm Support Analyst Resume
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OJECTIVE:
IBM Architecture Specialist
PROFESSIONAL PROFILE:
- Extensive experience as support analyst, surveying, designing and developing processes for information systems and corporate data.
- IBM architecture solid management system administration.
- Good people skills, sharing and exchanging knowledge and skills with colleagues as a common practice
- English and Portuguese fluent
TECHNOLOGIES:
Languages and tools: IBM Notes/Domino 9; IBM Connections; IBM Webshpere; IBM Sametime; IBM Traveler; BlackBerry; Windows; Microsoft Exchange; Microsoft Active Directory; Citrix Metaframe; Remote Access Tools.
PROFESSIONAL EXPERIENCE:
Confidential
IBM Support Analyst
Responsibilities:
- Manage IBM support team at Furnas Centrais Elétricas S.A.
- IBM servers administration.
- IBM client/applications 2nd/3rd support
Confidential
Support Analist
Responsibilities:
- Microsoft Network Administrator
- 1st/2nd support analyst
Confidential
Support Analyst
Responsibilities:
- Helpdesk Manager
- IBM Domino 7 Administrator
- Citrix Metaframe Administrator
- Security system administrator
- Support team manager
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