Support engineer Resume New Jersey, NJ - Hire IT People

Goals:
I am seeking a position in the IT industry where I can use my utilize my knowledge and experience of computer technologies and networking to enhance company growth, productivity, and cost effectiveness.

Professional Summary:

A seasoned System Administration with Application Development experience. Experience managing offices as small as 1-10 systems, to server farms of 5000+ Linux and Windows servers. Experience developing internal tools for licensing and customer service teams.

Personal Honors:

AZ DPS Security Clearance

Certifications:
A+ Certified Service Technician:
Exam 220-121 A+ Core Service Technician Exam
Exam 220-122 A+ DOS/Windows Service Technician Exam
Netowrk+ Certified Service Technician
Exam N10-003 Network+ Core Exam
Lexmark:
T52x, T61x, T63x, T64x, C51x

Languages:
Advanced (5+ years Personal/Education/Professional experience):
PHP, MySQL, SQL, HTML
Intermediate (2+ years):
ASP.Net/C#, JQuery, AJAX, Poweshell
Beginner (>1 year):
C++, Shell Script, Visual Basic, Perl, VBS

Databases: SQL Server, MySQL, MS Access, Oracle

Development Environments: WIMP, WAMP, LAMP, MacOSX/PHP/Netbeans, Windows 7/XP/VS2010/VS2008/VS2005

Operating Systems: Redhat, Fedora, Ubuntu, Mandrake, Solaris, YellowDog, DSL, Knoppix, OS X 10.5/10.6, Windows (95, 98, 2000, ME, NT, XP, Vista, 7, Server 2003, Server 2008/R2)

Process Knowledge or Exposure: Application Design, Development, Deployment and Maintenance, Application Debugging, DB Design/Planning, Process Design, Deployment Strategy, Requirements Gathering, User Training, Software Upgrades, Troubleshooting/Debugging Clients and Servers, Network Design, Deployment and Maintenance, Server Design and Maintenance

Other Software: Microsoft Office Suites, VMWare, Citrix, Adobe Suites (V. 5 to CS5), Norton Antivirus, McAfee Antivirus Corporate, PCAnywhere, LogMeIn, GIMP, Hamachi, L0pht Crack 5, Jack The Ripper, IIS, Apache, Acronis, Ghost, SQL Management Studio, MySQL Yog, Netbeans, SVN, EMC Documentum, LiveLink, Sharepoint 2007, SmarterTools Suite, Active Directory, Exchange 2010

Professional Experience:

Confidential, December 2010 – Present
Technical Support Engineer

Assist customers troubleshooting our software.
Developed internal applications for support staff.
Assisted customers via phone, e-mail, and our community forums.
Performed QA for new products prior to release.
Specialized in API/Integration issues.
Acted as liaison between technical support and development.

Confidential,Jan 2009 – December 2010
System Administrator – Crystaltech Customer Service Department

Lead 3rd shift technical support.
Assisted customers with webhosting related issues, including e-mail, Windows dedicated servers, Linux dedicated servers, web statistics, ASP.Net, Coldfusion, PHP and DNS issues.
Trained new employees on 3rd shift.
Handled escalated tickets and calls.

Environment: PHP, OS X, Apache, MySQL, Linux, Windows IIS, ASP.Net (C#), MS SQL

Confidential,March 2008 – December 2008
Field Analyst Level 3 – Wells Fargo Account - West Valley

Worked with private bank documentation in a meticulous manner.
Worked with Wells Fargo application servers.
Worked with Wells Fargo database servers.
Data recovery, encryption, server maintenance, UPS maintenance, and network maintenance on a daily basis.
Documented layout of branches, including equipment, and software.
Assisted with multiple mass-migrations. Replaced all hardware, network equipment, and servers in the branch. Ensured the application server, database server, and networking equipment were up to date. Troubleshot as necessary.
Project management experience.
Trainer and Mentor for incoming employees to the account.

Environment: SQL Server, Unix, Cisco Networking, Windows XP

Confidential,Jan 2007 – March 2008
PC Technician – Intel Account, Chandler AZ Location

Assisted Intel employee’s with computer hardware and software problems.
Data recovery, performance analysis, and system provisioning
Differential diagnosis between hardware and software
Trainer for Intel orientation.
Trainer and Mentor for incoming employees to the department.

Environment: Windows XP, IBM/HP Clients, Compaq Servers

Confidential,Jun 2006 – Jan 2008
Lead Enterprise System Engineer – Multiple accounts

Design, Deploy and Manage complete IT infrastructures for companies of 20-300 employees.
Troubleshooting hardware and software issues.
Application design and deployment into enterprise environments.
The last year, only worked on high-profile accounts, or emergency issues. Part time.

Environment: Citrix, MS SQL, MySQL, Windows Server 2003, Active Directory, Exchange, Great Plains Accounting Software, McAfee Corporate Editions, Cisco, 3Com

Education:
Associates in Applied Science
Emergency Response and Operations

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Support Engineer Resume

New Jersey, NJ

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