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Information Technology Support Technician Resume

Bellevue, WA

SUMMARY

  • Information technology support technician with expertise in SCOM administration and support. Self - driven and can work well alone or with a team. Extensive experience in SCOM, PowerShell, Transact-SQL, network troubleshooting, document creation, and application troubleshooting.
  • Have been doing SCOM administration work since March 2008. Expert level at troubleshooting SCOM agents, gateways, management servers. Experienced using verbose tracing to pinpoint difficult issues. Experience supporting and troubleshooting synthetics-based monitoring solutions for monitoring websites.
  • Lots of experience creating monitors, rules, and overrides using the SCOM console, as well as using Visual Studio Authoring Extensions and authoring XML in Notepad++ for tweaking existing management packs, and creating new management packs. Extensive experience in Transact-SQL querying.
  • Extensive experience with PowerShell and scripting to perform repetitive tasks across many servers and to come up with creative solutions to unusual problems.
  • Extensive experience in SharePoint, Microsoft Office Products 97- 2016 (Word, Excel, Access, PowerPoint and Outlook), Microsoft Windows 95 through Windows 8.1, Visio, maintaining, troubleshooting and upgrading PCs and servers.

PROFESSIONAL EXPERIENCE

Confidential, Bellevue, WA

Information technology support technician

Responsibilities:

  • Intermediary between the SharePoint Online team and SCOM infrastructure support team: BPOMONOPS.
  • Receives monitoring requests from SharePoint Online team, and then translates them to a form easily understood by BPOMONOPS personnel.
  • Performs quality control for monitoring solutions implemented by BPOMONOPS.
  • Creates custom monitoring solutions using Visual Studio Authoring Extensions, Notepad++, and SCOM Authoring Console.
  • Performs automated (and not-so-animated) password resets across the Dedicated and ITAR environments for Service Fabric team.
  • Develops Transact-SQL solutions extensively on backend of system to solve missing alert issues, and determining changes needed in monitoring rules.
  • Develops PowerShell solutions and other scripting to diagnose and test many servers at a time.
  • Supports synthetics-based web monitoring
  • Collaborated with peers cross functionally to share best practices and transfer knowledge.

Confidential, Bellevue, WA

Information technology support technician

Responsibilities:

  • Intermediary between the SharePoint Online team and SCOM infrastructure support team: BPOMONOPS.
  • Receives monitoring requests from SharePoint Online team, and then translates them to a form easily understood by BPOMONOPS personnel.
  • Performs quality control for monitoring solutions implemented by BPOMONOPS.
  • Creates custom monitoring solutions using Visual Studio Authoring Extensions, Notepad++, and SCOM Authoring Console.
  • Performs automated (and not-so-animated) password resets across the Dedicated and ITAR environments for Service Fabric team.
  • Develops Transact-SQL solutions extensively on backend of system to solve missing alert issues, and determining changes needed in monitoring rules.
  • Develops PowerShell solutions and other scripting to diagnose and test many servers at a time.
  • Supports synthetics-based web monitoring
  • Collaborated with peers cross functionally to share best practices and transfer knowledge.

Confidential, Bellevue, WA

Information technology support technician

Responsibilities:

  • Escalation point from Tier 1; intermediary between the frontline technicians and the engineering team.
  • Developed Transact-SQL solutions extensively on backend of system to solve missing alert issues, and determining changes needed in monitoring rules.
  • Developed PowerShell solutions and other scripting to diagnose and test many servers at a time.
  • Extensive experience creating monitoring solutions from the SCOM console.
  • Supported synthetics-based web monitoring
  • Supported ticketing from SCOM to Product studio.
  • Some experience in Management Pack development using the SCOM authoring console.
  • Collaborated with peers cross functionally to share best practices and transfer knowledge.

Confidential, Bellevue, WA

Information technology support technician

Responsibilities:

  • Escalation point from Tier 1; intermediary between the frontline technicians and the engineering team.
  • Developed Transact-SQL solutions extensively on backend of system to solve missing alert issues, and determining changes needed in monitoring rules.
  • Developed PowerShell solutions and other scripting to diagnose and test many servers at a time.
  • Collaborated with peers cross functionally to share best practices and transfer knowledge.

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