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Senior Production Analyst Resume

SUMMARY

  • A high - energy technocrat with over 8 years of rich combines expertise in DevOps, Build & Release Managemen,Application Support & Maintenance, Change Management, Problem Management
  • Experience with automation/integeration of DevOps Life Cycle Management.
  • Proficient is developing Continuous Integration/Deployment pipelines.
  • Hands-on experience in Cloud Computing-AWS and Azure
  • Worked with Docker, Creating Dockerfile and docker-compose files to containerize application, created images and pushed it to Docker Hub
  • Using Azure DevOps (formerly known as VSTS) to create a complete Build and Release pipeline.
  • Expertise in Build, Testing, Change, Deployment, Upgradaion, Migration and Release Management for large scale enterprise applications and products
  • Administrating and configuring Adobe Experience Manager
  • Proficiency in configuration, maintenance, troubleshooting, backups and system upgrade s including service packs, patches, hot fixes and security configuration issues
  • Keen customer centric approach with skills in addressing client priorities and resolving escalations within prescribed TAT thereby attaining client delight and high compliance scores
  • Resourceful in performing transitions from current to future business operations, transforming necessary processes, tools and environment
  • Experienced in managing the entire gamut of team management activities, circulating reports among team members, analyzing performance, attendance, attrition, coaching & delivering feedback for enhanced performance
  • An effective communicator with excellent analytical, problem-solving & organizational capabilities; possess a flexible & detail-oriented attitude

TECHNICAL SKILLS

Operating Systems: Windows Server, Unix & Linux.

Database: Oracle, MS Access and SQL Server 2005 and 2008.

Scripting Languages: JavaScript, PowerShell, Python(Learning).

Markup Languages: HTML, XML.

Virtualization: Hyper-V

Backup Solutions: Buffalo, Symantec.

Version Control: TFS, GitHub

Container: Docker

PROFESSIONAL EXPERIENCE

Confidential

Senior Production Analyst

Responsibilities:

  • Creating CI/CD pipelines by integrating Git and GitHub by using Jenkins
  • Administrating and Managing of Jenkins Infrastructure.
  • Managing Azure DevOps (formerly known as VSTS) to create a complete Build and Release pipeline.
  • Involved in Release management like planning, scheduling, and deploying Releases
  • Experience in AWS provisioning by creating EC2 Instances and configuring all necessary services like Security, EBS, and S3.
  • Used Docker for creating containers for continues delivery.
  • Performing patches & backups for critical production servers and ensuring servers are in effective working condition along with network availability and maintenance of disaster recovery stance
  • Resolving incidents, problems, and implementing best practices in change management
  • Recommending IT infrastructure requirements and upgrading to ensure acceptable levels of Security, Disaster Management and Data Recovery Plans
  • Designing the build releases and maintaining the lab environment for the new software release
  • Installating & maintaining web servers like IIS,Apache and hosted web sites
  • Installing and configuring Adobe Experience Manager
  • Configuring and administrating the dispatcher on Apache web server.
  • Performing online and offline compaction on Adobe Experience Manager.
  • Monitoring the performance of application to ensure maximum up time
  • Document all unknown major or minor issue finding on day to day work.
  • Detecting, logging, categorizing and prioritizing incidents and providing initial incident support
  • Closing incidents after verification from users; defining and planning separate procedures for major incidents

Confidential

DevOps Engineer

Responsibilities:

  • Monitored the performance of applications to provide less downtime
  • Developed focused plans & solutions in coordination with IT Managers
  • Migrated Physical servers to Virtual servers using Hyper-V
  • Modified database and converted old MS Access database into MS SQL server database.
  • Checked referential relations and data integrity of data.
  • Administered the TFS Source Control & Version Controlling
  • Conducting patch testing & schema testing along with referential relations & integrities of data
  • Worked on system builds, upgrades, migrations, code deployments and patch management
  • Installed, configured and administered Web Servers (IIS and Apache) and Windows & Linux based systems
  • Audited security of systems & network resources and managed data backups and restores
  • Worked on disaster recovery and business continuity processes

Confidential

System Engineer

Responsibilities:

  • Facilitated L2 AD management support to 12 HP clients; resolved service requests related to AD & GPO as per the AD/FGS template and generated AD reports on weekly basis
  • Tracked server functions, performance and logged event logs to ensure optimum performance
  • Installed and configuration SQL Server 2005/2008, IIS 5.0 / IIS 6.0 Web servers and hosted web sites
  • Provided third-level support for all desktop related issues & administered antivirus protection solutions
  • Resolved issues raised in support calls, analysed outages, lead RCAs and implemented process improvement solutions
  • Managed system builds, upgrades, migrations, code deployments and patch management
  • Created operational processes & policies, reviwed performance against SLAs provided on-site system training for users & administrators
  • Maintained the status of all support contracts and license renewals

Confidential

System Administrator

Responsibilities:

  • Extended L1 remote & direct support to internal team and clients on IT services
  • Installated & maintained systems; build, configuration and troubleshot hardware & software issues
  • Ensured maximum availability of supported services as per third-party maintenance contract suppliers
  • Resolved the service issues effectively and maintained applications to ensure optimal durability and reliability
  • Imparted training for end-users, advised developers on system-level changes and coordinated with Engineering & Customer Support Departments

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