PROFESSIONAL EXPERIENCE

Premises Technician

Confidential, Lansing, MI

Responsibilities:

• Install Cat 5wire and rearrange inside wires.
• Worked aloft up to 28ft and in small confined spaces.
• Completed install and repair tickets and or forwarded to the appropriate department.
• Tested various location for VDSL and ADSL signal to provide customer IPTV, HSIA, and or VoIP Services.
• Placed aerial and temporary ground drop wire from terminal to network interface device.
• Followed all policies, practices, and procedures of company.

Job Coach/ Independent Living Instructor

Confidential, Lansing, MI

Responsibilities:

• Provide computer support and resolve computer issues for end - users.
• Provide one-on-one user training as requested.
• Resolve network configuration and printing issues on multiple systems.
• Communicate with users and the business to better understand the nature of various types of organizational work and assist in identification of possible workflow efficiency improvements.
• Provide counseling services to people with sustained brain injuries and other disabilities
• Assisted clients with identifying job training opportunities.

Help Desk Intern

Confidential, Lansing, MI

Responsibilities:

• Installed operating system updates, patches, and configuration changes.
• Prioritized tickets using Tiger Paw software
• Deployed new workstation installations.
• Managed user accounts using Active Directory.
• Analyzing system logs and identifying potential issues with computer systems.
• Created email accounts using Microsoft Exchange.
• Provided Remote Desktop Support.
• Removed malware, riskware, viruses, rootkits, and other malicious software.
• Insured data was backed up using Symantec Backup Exec.
• Installed and supported network printers.

Help Desk Technician

Confidential, East Lansing, MI

Responsibilities:

• Installed and configured new hardware and software.
• Applied operating system updates, patches, and configuration changes.
• Troubleshooting and resolved or escalated reported problems.
• Deployed new workstation installations.
• Managed user accounts using Active Directory.
• Analyzing system logs and identifying potential issues with computer systems.
• Created email accounts using Microsoft Exchange 2007.
• Setup VoIP phones using Televantage Software.

Web Developer

Confidential, East Lansing, MI

Responsibilities:

• Member of various web development teams to support
• Responsible for website development and support utilizing the DotNetNuke content management system, HTML, Vuvox and Flicker.
• Develop and publish web content for Lansing Michigan’s IT Association (LINC) and the Department of Telecommunication, Information Studies and Media Confidential .
• Create wireframes and sitemaps to support the design stage of the updated website.
• Provide weekly verbal and written status reports for tracking project tracking and assuring project quality.
• Reliably complete tasks independently while working in project teams.

Clinical Computer Support Technician

Confidential

Responsibilities:

• Provided in-person and telephone support, troubleshooting and resolution of problems related to daily clinical computing operations, including:
• Windows XP workstations, Microsoft Outlook/Exchange, GE Centricity PACS, and web-based Confidential Information System (RIS).
• Network connectivity, local server access, CITRIX remote access and network printing
• Responsible for new workstation deployment and ongoing maintenance:
• Used Ghost to standardize workstation environment
• Customized workstations when needed for clinical task areas.
• Coordinated workstation repair with vendor for warranty hardware failures.
• Preventative action on hardware and software to minimize the risk of failure
• Followed IT industry best practices by using an IT service desk tool (IssueTrak)
• Documented and tracked problems and requests for assistance.
• Documented and tracked hardware computer assets and software licenses.
• Manually migrated and resolved issues with HIPAA protected patient data
• Preformed manual data migration from AMICAS PACS to GE PACS for studies not able to automatically migrate.
• Restored medical data from backup tapes.
• Modified and cleaned patient data to allow proper synchronization between the RIS (demographics and reports) and PACS (exam images).
• Merged electronic Magnetic Resonance Imaging (MRI) exams with proper patient in the PACS.