Premises Technician Resume
2.00/5 (Submit Your Rating)
Lansing, MI
PROFESSIONAL EXPERIENCE
Premises Technician
Confidential, Lansing, MI
Responsibilities:
- Install Cat 5wire and rearrange inside wires.
- Worked aloft up to 28ft and in small confined spaces.
- Completed install and repair tickets and or forwarded to the appropriate department.
- Tested various location for VDSL and ADSL signal to provide customer IPTV, HSIA, and or VoIP Services.
- Placed aerial and temporary ground drop wire from terminal to network interface device.
- Followed all policies, practices, and procedures of company.
Job Coach/ Independent Living Instructor
Confidential, Lansing, MI
Responsibilities:
- Provide computer support and resolve computer issues for end - users.
- Provide one-on-one user training as requested.
- Resolve network configuration and printing issues on multiple systems.
- Communicate with users and the business to better understand the nature of various types of organizational work and assist in identification of possible workflow efficiency improvements.
- Provide counseling services to people with sustained brain injuries and other disabilities
- Assisted clients with identifying job training opportunities.
Help Desk Intern
Confidential, Lansing, MI
Responsibilities:
- Installed operating system updates, patches, and configuration changes.
- Prioritized tickets using Tiger Paw software
- Deployed new workstation installations.
- Managed user accounts using Active Directory.
- Analyzing system logs and identifying potential issues with computer systems.
- Created email accounts using Microsoft Exchange.
- Provided Remote Desktop Support.
- Removed malware, riskware, viruses, rootkits, and other malicious software.
- Insured data was backed up using Symantec Backup Exec.
- Installed and supported network printers.
Help Desk Technician
Confidential, East Lansing, MI
Responsibilities:
- Installed and configured new hardware and software.
- Applied operating system updates, patches, and configuration changes.
- Troubleshooting and resolved or escalated reported problems.
- Deployed new workstation installations.
- Managed user accounts using Active Directory.
- Analyzing system logs and identifying potential issues with computer systems.
- Created email accounts using Microsoft Exchange 2007.
- Setup VoIP phones using Televantage Software.
Web Developer
Confidential, East Lansing, MI
Responsibilities:
- Member of various web development teams to support
- Responsible for website development and support utilizing the DotNetNuke content management system, HTML, Vuvox and Flicker.
- Develop and publish web content for Lansing Michigan’s IT Association (LINC) and the Department of Telecommunication, Information Studies and Media Confidential .
- Create wireframes and sitemaps to support the design stage of the updated website.
- Provide weekly verbal and written status reports for tracking project tracking and assuring project quality.
- Reliably complete tasks independently while working in project teams.
Clinical Computer Support Technician
Confidential
Responsibilities:
- Provided in-person and telephone support, troubleshooting and resolution of problems related to daily clinical computing operations, including:
- Windows XP workstations, Microsoft Outlook/Exchange, GE Centricity PACS, and web-based Confidential Information System (RIS).
- Network connectivity, local server access, CITRIX remote access and network printing
- Responsible for new workstation deployment and ongoing maintenance:
- Used Ghost to standardize workstation environment
- Customized workstations when needed for clinical task areas.
- Coordinated workstation repair with vendor for warranty hardware failures.
- Preventative action on hardware and software to minimize the risk of failure
- Followed IT industry best practices by using an IT service desk tool (IssueTrak)
- Documented and tracked problems and requests for assistance.
- Documented and tracked hardware computer assets and software licenses.
- Manually migrated and resolved issues with HIPAA protected patient data
- Preformed manual data migration from AMICAS PACS to GE PACS for studies not able to automatically migrate.
- Restored medical data from backup tapes.
- Modified and cleaned patient data to allow proper synchronization between the RIS (demographics and reports) and PACS (exam images).
- Merged electronic Magnetic Resonance Imaging (MRI) exams with proper patient in the PACS.