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Premises Technician Resume

Lansing, MI

PROFESSIONAL EXPERIENCE

Premises Technician

Confidential, Lansing, MI

Responsibilities:

  • Install Cat 5wire and rearrange inside wires.
  • Worked aloft up to 28ft and in small confined spaces.
  • Completed install and repair tickets and or forwarded to the appropriate department.
  • Tested various location for VDSL and ADSL signal to provide customer IPTV, HSIA, and or VoIP Services.
  • Placed aerial and temporary ground drop wire from terminal to network interface device.
  • Followed all policies, practices, and procedures of company.

Job Coach/ Independent Living Instructor

Confidential, Lansing, MI

Responsibilities:

  • Provide computer support and resolve computer issues for end - users.
  • Provide one-on-one user training as requested.
  • Resolve network configuration and printing issues on multiple systems.
  • Communicate with users and the business to better understand the nature of various types of organizational work and assist in identification of possible workflow efficiency improvements.
  • Provide counseling services to people with sustained brain injuries and other disabilities
  • Assisted clients with identifying job training opportunities.

Help Desk Intern

Confidential, Lansing, MI

Responsibilities:

  • Installed operating system updates, patches, and configuration changes.
  • Prioritized tickets using Tiger Paw software
  • Deployed new workstation installations.
  • Managed user accounts using Active Directory.
  • Analyzing system logs and identifying potential issues with computer systems.
  • Created email accounts using Microsoft Exchange.
  • Provided Remote Desktop Support.
  • Removed malware, riskware, viruses, rootkits, and other malicious software.
  • Insured data was backed up using Symantec Backup Exec.
  • Installed and supported network printers.

Help Desk Technician

Confidential, East Lansing, MI

Responsibilities:

  • Installed and configured new hardware and software.
  • Applied operating system updates, patches, and configuration changes.
  • Troubleshooting and resolved or escalated reported problems.
  • Deployed new workstation installations.
  • Managed user accounts using Active Directory.
  • Analyzing system logs and identifying potential issues with computer systems.
  • Created email accounts using Microsoft Exchange 2007.
  • Setup VoIP phones using Televantage Software.

Web Developer

Confidential, East Lansing, MI

Responsibilities:

  • Member of various web development teams to support
  • Responsible for website development and support utilizing the DotNetNuke content management system, HTML, Vuvox and Flicker.
  • Develop and publish web content for Lansing Michigan’s IT Association (LINC) and the Department of Telecommunication, Information Studies and Media Confidential .
  • Create wireframes and sitemaps to support the design stage of the updated website.
  • Provide weekly verbal and written status reports for tracking project tracking and assuring project quality.
  • Reliably complete tasks independently while working in project teams.

Clinical Computer Support Technician

Confidential

Responsibilities:

  • Provided in-person and telephone support, troubleshooting and resolution of problems related to daily clinical computing operations, including:
  • Windows XP workstations, Microsoft Outlook/Exchange, GE Centricity PACS, and web-based Confidential Information System (RIS).
  • Network connectivity, local server access, CITRIX remote access and network printing
  • Responsible for new workstation deployment and ongoing maintenance:
  • Used Ghost to standardize workstation environment
  • Customized workstations when needed for clinical task areas.
  • Coordinated workstation repair with vendor for warranty hardware failures.
  • Preventative action on hardware and software to minimize the risk of failure
  • Followed IT industry best practices by using an IT service desk tool (IssueTrak)
  • Documented and tracked problems and requests for assistance.
  • Documented and tracked hardware computer assets and software licenses.
  • Manually migrated and resolved issues with HIPAA protected patient data
  • Preformed manual data migration from AMICAS PACS to GE PACS for studies not able to automatically migrate.
  • Restored medical data from backup tapes.
  • Modified and cleaned patient data to allow proper synchronization between the RIS (demographics and reports) and PACS (exam images).
  • Merged electronic Magnetic Resonance Imaging (MRI) exams with proper patient in the PACS.

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