HELPDESK TECHNICIAN Resume Raleigh, NC - Hire IT People

Targeting Entry-Level IT Positions

Seeking a position with leadership responsibilities including problem solving, planning, organizing and managing budgets. Upcoming ITT Technical College graduate offering a strong academic background in IT combined with excellent internship experience as a helpdesk analyst.Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.

Education

A.S. in Computer Information Systems program
B.S. in Computer Information Systems and Cybersecurity

Concurrent Employment with College Studies:
Student Helpdesk Technician (2007 to 2012): Provide networking/desktop support and perform mainframe and account maintenance tasks. Earned commendations for teamwork, flexibility and work excellence in providing IT support to students and faculty.
Student Work VB programming, Provide a helping hand in reading and writing of the Visual Basic Language. Debug and write programs for the GUI

Marketing / Business Management l GPA: 3.2

Computer Information Systems/ Business Management

Technology Summary

Systems:

Remedy BMC, Windows XP, Windows 7, VMware, Linux/ Unix, Mac OS, LAN and WAN

Languages:

Visual Basic, SQL, HTML, ASP, CSS, C++, CGI, Perl, Java

Software:

MS Project, MS Visio, MS Office, Adobe Photoshop, Excel, Internet Explorer,
Router configuration

WORK EXPERIENCE
Confidential, Morrisville, NC (Mar 2011-present)
Help Desk Analyst Tier 2/Mobility Ops Analyst

Answer incoming ACD calls within defined SLAsResponsible for initial Incident Creation and gathering all relevant information on the first call
Obtain detailed information regarding the reported problem
Have a good understanding of Microsoft Office products and troubleshooting common issues
Provide Incident Monitoring, updates, customer communication via voice, email
Utilize Go To Assist to remotely troubleshoot malware problems, disk cleanup/optimization, and java based issues
Familiar with unlocking passwords and mapping drives
Escalates to Level 2, Engineer when necessary
Understanding of installing an application as an administrator
Provide support for Cisco employees for Blackberry , Iphone 3g & 4S , Apple Ipad
Very skill in VLAN configure in Basic Networking
Configurations of Routers and Switches in a very large network

Confidential, Hilliard, Ohio (June 2006-Mar 2011)
Help Desk Support/ Data entry billing

Provide technical support Tier 1 level
Hand on technical work fixing product for warrant
Data Entry
Billing invoices
Buy parts and install to make special tools

Confidential, Columbus, Ohio (October 2005-June 2006)
Truck Driver/ Merchandiser

Delivered Merchandise to local stores
Set up displays
Collected Payments

Confidential, Columbus, Ohio (Mar 2005-October 2005)

Truck/Route Driver
Delivery Driver to Local and non local Restaurants
Unloading using 2 wheel dolly

Confidential, Detroit, MI (2002-July 2004)

Material Handler/Compression Operator
Supervised afternoon shift, trained all new employees
Trained in QA inspection, and SOP training
Licensed Forklift operator
Made over 26 different drugs distributed from the plant, tested all new drugs Shipping and receiving

We provide IT Staff Augmentation Services!

Helpdesk Technician Resume

Raleigh, NC

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship