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Software Support Analyst Resume

Houston, TX

SUMMARY:

Seeking a challenging and responsible career opportunity where my abilities, and experience will have valuable application and provides an opportunity for growth and advancement within the company.

SKILLS / PROFICIENCIES:

TCP/IP, DNS, DHCP, MS Office Suite 2003, 2007, 2010 and 2013, Cisco VoIP Phone installation, Remote Desktop Protocol, Computer cabling and installation, XP, Windows 7, 8, 8.1, 10, Windows Server 2003, 2008, and 2012 installation. Backups, Active Directory and E - mail password resets, Anti-Virus software, AS/400, Remedy Ticketing System, Pivotal CRM, GoTo Assist Remote Assistance, Citrix, Connect Wise ticketing system, environments

TECHNICAL SKILLS;

Client Operating Systems: Windows 2000/XP/Vista/Windows 7/Windows 8 /Windows 10 Deployment and Imaging using Norton Ghost, Microsoft User State Migration Tools

Security tools: using Norton Anti-virus

Desktop Applications: MS Office 2007/2010/2013 and Windows Server Operating Systems

PROFESSIONAL EXPERIENCE:

Software Support Analyst

Confidential, Houston, TX

Responsibilities:

  • Support external clients with installation, troubleshooting
  • Supported Windows desktop and server environments using The Compounder pharmacy management software
  • Assist with support calls daily across all parts of the pharmacy business including functionality
  • Help Desk workflow and implementation and subject matter expert
  • Maintain and troubleshoot client/server software and desktop hardware
  • Develop internal documentation for new help desk staff
  • Work with development on software defect resolution
  • Test software, provide end-user with technical documents and online support material
  • Identify, research, and resolve technical problems related to hardware and software via phone and remote connection
  • Document, track and monitor problems to ensure timely resolutions
  • Assist with related special projects, as required such as writing documentation for yearly conferences
  • Teach the comprehensive compounding course once a month
  • Project lead on specific assignments as assigned

Junior Administrator

Confidential, Houston, TX

Responsibilities:

  • Front line support via live chat and telephones
  • Troubleshoot variety of technical and non-technical issues customers have with their web hosting plans and services.
  • Provide technical support for level one escalation issues via helpdesk.

Customer Service Associate

Confidential, Fresno, CA

Responsibilities:

  • First line of contact between the customers and pharmacy
  • Packaged radioactive drugs safely and delivered to accounts following DOT standards
  • Trained new employees
  • Performed maintenance on company fleet
  • Main troubleshooter for computer, printer, server problems in the pharmacy

Merchandise Handler

Confidential, Fresno, CA

Responsibilities:

  • Received shipments and entered items into warehouse management system
  • Trained new employees

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