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Online Representative Resume

Little Rock, AR

SUMMARY:

I am seeking a position that will allow me to meet my maximum potential by utilizing my education and experience. Particularly interested in an organization that offers future training and/or career advancements

P ROFESSIONAL SKILLS:

  • Customer Service
  • Microsoft Office Suite:
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook

EMPLOYMENT HISTORY:

Confidential, Little Rock, AR

Online Representative

Responsibilities:

  • Process accounts by verifying and correcting data entered by online clients.
  • Provide client support and assistance by answering inquiries and providing program information as needed.
  • Review records from both current and archived files for accuracy and completion.
  • Verify the validity of all submitted data, including but not limited to, all forms of identification, physical address and registered company names and insurance.
  • Utilizes network systems to prepare computerized data sets, update files and data entry.
  • Perform data indexing and retrieval in various data bases.
  • Perform complete analysis of the data prior to generating invoices.
  • When errors or omissions occur, background files are researched prior to requesting information from clients or agencies.
  • Aids in safeguarding and handling sensitive information by performing duties in compliance with established guidance, policies and procedures.

Confidential, Little Rock, AR

Rehabilitation Employment Preparation Instructor

Responsibilities:

  • Prepared clients for employment using modern technology in resume building and the application process.
  • Worked with clients on interviewing skills, appropriate workplace behaviors, customer service and professional soft skills.
  • Evaluated clients’ work history and educational levels to assist in establishing a career and/or academic plan.
  • Substituted in the Call Center class and worked directly with clients on certain assignments as needed basis.
  • Facilitated a weekly Work Awareness group meeting for all pre vocational clients and some vocational clients after course completion.
  • Assisted IT with duties such as taking service calls, training clients on basic computer functions, setting up workstations, configuring hardware, installing software and performing Q&A

Confidential, St. Monroe, LA

IT Office Specialist

Responsibilities:

  • Performed data entry duties daily after reviewing work ques for errors. This included, but not limited to, entering missing information, crediting or debiting charges, adjusting various codes, correcting room/bed accommodations and adjusting provider information.
  • Worked closely with other departments to resolve and correct data entry issues, claim discrepancies and systematic problems.
  • Updated computer system programs for payments, adjustments, balance transfers, diagnosis/procedure and comment codes.
  • Maintained the Payer Responsibility Master File (PRM) updates which included reimbursement arrangements, payer plans and automated contractual adjustments.
  • Maintained the Hospital Profiles (HPPI) updates for level accommodation changes in the patient accounting processing or set - up.
  • Maintained the Doctor Master File with updates such as new physicians’ information, NPI and licenses numbers.

Confidential, St. Monroe, LA

IT Office Specialist, Manager

Responsibilities:

  • Researched daily reports to correct hospital wide charge/order data entry errors by crediting or debiting patient accounts in the Financial Management System.
  • Performed daily data entry duties on specialized accounts assigned by different departments.
  • Work closely with other departments to resolve billing issues, claim discrepancies and systematic problems.
  • Resolves professional physician billing and diagnosis problems via the IDX physician billing system.
  • Solely responsible for writing and maintaining monthly financial and statistical reports for hospital managers and end users.
  • Solely responsible for updating and maintaining the CDM, charge description master file and other profiles for both the Clinical and Billing system.

Confidential, St. Monroe, LA

Data Processing Office Supervisor

Responsibilities:

  • Supervised Data Processing/Data Entry Department including hiring, counseling and terminating employees according to Hospital policies and procedures.
  • Performed employee performance evaluation, payroll duties and approved leave.
  • Developed and assigned data entry employee work plans to meet deadlines.
  • Approved the accuracy of patient billing accounts through research and analysis via daily system error reports.
  • Analyzed and corrected admission, transfer and discharge errors which included, but not limited to, dx/procedure codes, room & bed accommodation and financial class data.
  • Set up new employees computer access and system work profiles according to their job duties. Reset user IDs as needed.
  • Performed systematic Quality & Assurance on new and potential software used by departments for both medical and none medical departments.

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