Claims Customer Service Representative Resume Wilmington, DE - Hire IT People

SUMMARY:

Fraud and Risk Analyst with experience working in a fast paced and high volume environment. Ability to quickly assess customer that have fraudulent activity on their accounts. Highly motivated professional with diverse experience as a team member in a financial institution.

WORK EXPERIENCE:

Claims Customer Service Representative

Confidential, Wilmington, DE

Responsibilities:

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Getting Information
Communicating with Supervisors, Peers, or Subordinates
Making Decisions and Solving Problems
Updating and Using Relevant Knowledge
Assisting and Caring for Others
Experience with: Customer service and support software, Desktop computers, Microsoft Internet Explorer, Microsoft Outlook, Microsoft Windows, Microsoft Word, Multi - line telephone systems, Wireless telephone headsets, Wireless telephone systems

ATM Claims Analyst

Confidential, Wilmington, DE

Responsibilities:

Resolves customer merchant, credit, or ATM claims
Investigate and decision daily incoming claims using multiple systems
Debit or credit customerâ€™s accounts as appropriate
Process charge-backs or update customer regarding pending claims
Researches and resolves other general customer account inquiries appropriate

Administration Assistant

Confidential, Wilmington, DE

Responsibilities:

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
Answer telephones, direct calls, and take messages
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
Prepare meeting agendas, attend meetings, and record and transcribe minutes
Communicating with Supervisors, Peers, or Subordinates
Documenting/Recording Information
Performing Administrative Activities
Assisting and Caring for Others
Scheduling Work and Activities
Experience with: 10-key calculators, Appointment scheduling software, Computer laser printers, Desktop computers, Microsoft Access, Microsoft Excel, Microsoft Outlook, Microsoft Windows, Scanners, Voice mail systems
Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered
Keep records of invoices and support documents
Processing Information
Performing Administrative Activities
Documenting/Recording Information
Assisting and Caring for Others
Training and Teaching Others
Experience with: 10-key calculators, Desktop computers, File management systems, Microsoft Word

We provide IT Staff Augmentation Services!

Claims Customer Service Representative Resume

Wilmington, DE

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship