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Claims Customer Service Representative Resume

Wilmington, DE

SUMMARY:

Fraud and Risk Analyst with experience working in a fast paced and high volume environment. Ability to quickly assess customer that have fraudulent activity on their accounts. Highly motivated professional with diverse experience as a team member in a financial institution.

WORK EXPERIENCE:

Claims Customer Service Representative

Confidential, Wilmington, DE

Responsibilities:

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Assisting and Caring for Others
  • Experience with: Customer service and support software, Desktop computers, Microsoft Internet Explorer, Microsoft Outlook, Microsoft Windows, Microsoft Word, Multi - line telephone systems, Wireless telephone headsets, Wireless telephone systems

ATM Claims Analyst

Confidential, Wilmington, DE

Responsibilities:

  • Resolves customer merchant, credit, or ATM claims
  • Investigate and decision daily incoming claims using multiple systems
  • Debit or credit customer’s accounts as appropriate
  • Process charge-backs or update customer regarding pending claims
  • Researches and resolves other general customer account inquiries appropriate

Administration Assistant

Confidential, Wilmington, DE

Responsibilities:

  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
  • Answer telephones, direct calls, and take messages
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
  • Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
  • Prepare meeting agendas, attend meetings, and record and transcribe minutes
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Performing Administrative Activities
  • Assisting and Caring for Others
  • Scheduling Work and Activities
  • Experience with: 10-key calculators, Appointment scheduling software, Computer laser printers, Desktop computers, Microsoft Access, Microsoft Excel, Microsoft Outlook, Microsoft Windows, Scanners, Voice mail systems
  • Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered
  • Keep records of invoices and support documents
  • Processing Information
  • Performing Administrative Activities
  • Documenting/Recording Information
  • Assisting and Caring for Others
  • Training and Teaching Others
  • Experience with: 10-key calculators, Desktop computers, File management systems, Microsoft Word

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