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It Manager Resume

OBJECTIVE:

To pursue a professionally satisfying growth and challenging career. Seeking a quality environment where my knowledge can be shared and enriched for the growth of organization and self.

PROFESSIONAL SUMMARY:

Over 10 Years of experience in the Technical Support and IT Help Desk External and Internal Support, Desktop Support, System Administration, Implementation, Maintenance, Desktop administration. Worked with few of the Largest Industries like Confidential. Good team player, strong team orientation & leadership qualities, hardworking and enthusiastic. Excellent communication, presentation skills and customer oriented attitude.

TECHNICAL SKILLS:

Operating Systems : Windows 2000 Professional, Windows XP ProfessionalWindows server 2000, Windows server 2003, Windows Vista, Windows 7, Windows 8, Windows Server 2008 and Windows server 2012.

TECHNICAL EXPERTISE:

  • Installation of operating systems, software installation, drivers installation, troubleshooting, backup, solving internet & LAN problems etc. solving all types of technical problems related to hardware & Networking.
  • Install and configure Network printers, Managing files and implementation of data.
  • Implement Network connectivity and managing clients.
  • Supporting Desktops, Laptops and Network.
  • Ensure that resources are ready with all required supplies.
  • Troubleshooting of Network problems.
  • Installing, Configuring All types of printer & Scanners.
  • Installation and configuration O/S and updates applications, patches, Antivirus etc;
  • Installation, Configuration and Administering Active Directory Services.
  • Installation, Configuration and Administering DNS, DHCP, FILE and Print Servers.

STRENGTHS:

  • Presentation Skills
  • Reporting on time(internal & clients)
  • Driving initiatives within the team or otherwise
  • Data Analysis
  • A flair for learning New Technology.
  • Self - confident& able to change according the required atmosphere.
  • Ability to handle Challenging tasks
  • Good communication skills and ability to explain proper perception of concept.
  • A proportional combination of Devotion, Dedication and Determination.
  • Good Analytical Skills.
  • Energetic and Quick Learner.
  • Responsible, Creative & Optimistic

WORK PROFILE:

Confidential

IT Manager

Responsibilities:

  • Maintaining a school network with Apple clients and Windows 2012 server.
  • Implementing and Managing Active Directory, DNS and DHCP services.
  • Troubleshooting various issues occurring on time-to-time basis.
  • Administering office 365 e-mail client
  • Print server configuring and managing.
  • File Server Configuring and Administering.
  • Managing FortiNet Fortigate 60 D Firewall.
  • Managing HP 2620 Switches.

Confidential

Senior Client Technical Support Associate

Responsibilities:

  • Visiting client sites and making sure that everything is working fine.
  • Creating the Contract and signing the same on behalf of i-Niche IT Solutions L.L.C.
  • Making sure that the customers in contract gets the support properly on time as mentioned.
  • Attending calls from the clients and providing them with the first level of Technical support.
  • Hardware assembling, Installation and OS Installation for the customers as per the Order they Place.

Confidential

Senior Client Technical Support Associate

Responsibilities:

  • Installing, Configuring and troubleshooting windows 2003, 2008 Server based Network.
  • Ensure the proper implementation, managing and support of all related IT Service Support infrastructure that enables the proper operation and delivery of the services required for the business.
  • Managing File Sharing and permissions.
  • Local and Network Printer Configuration and administering.
  • Supporting internal users based on the incidents raised.
  • Take ownership of support cases and follow up with users as required.
  • Quota Management and Maintenance.
  • Administering windows server 2008 for file sharing.
  • User Profile creation and assigning rights.
  • Manages the operation, maintenance and documentation of the Corporate IT infrastructure as per ITIL standard.
  • Monitoring Servers and Applications.
  • Managing and Maintaining Active Directory Infrastructure
  • Configuration and Administration of Users and Groups and resource restriction on Users with Windows File permissions.

Confidential

Senior Technical Support Associate

Responsibilities:

  • Taking Technical calls for HP laptops and Mini notebooks.
  • Provide 1st level of support for the end-users.
  • Deliver high level of customer service to all Confidential employees based on ITIL model. ed with Best Technical support executive and best customer Orientation and appreciation s.
  • Managing Solution targets for the team.
  • Supporting internal users based on the incidents raised.
  • Was supporting Priority 3 and Priority 4 cases.
  • Implement ITIL methodology on the day-to-day tasks.
  • Communicate and enforce all Group IT policies across the region.
  • Follow standard Helpdesk operating procedures; accurately log, follow and solve all Helpdesk requests using call tracking software.
  • Take ownership of support cases and follow up with customers as required.
  • Log and ensure that all requests from the central system are meeting SLA and allocated based on technician availability.

Confidential

Senior Customer Support Associate

Responsibilities:

  • Worked with Confidential as Customer Support Associate.
  • Taking customer service calls and supporting Tata Business support Services employees.
  • Taking Technical troubleshooting calls for Tata Business support Services.
  • Provide 1st level of support for Tata Business support Services.
  • Follow standard Helpdesk operating procedures; accurately log, follow and solve all Helpdesk requests using call tracking software.
  • Take ownership of support cases and follow up with users as required.

Confidential

Systems Administrator

Responsibilities:

  • Working for Confidential Solutions As Systems Administrator.
  • Adding Windows XP to an existing domain (Windows 2003).
  • Administering Active directory services in Windows 2003 Server.
  • User administration (Adding users, giving them their proper rights to work on the Network).
  • DHCP service implementing and administration.
  • DNS service implementing and administration.
  • Implementing and administering servers like File server, Print server in Windows 2003.

Confidential

Systems Administrator

Responsibilities:

  • Worked for Confidential as systems administrator.
  • Configuring Windows XP for networking functions.
  • Adding Windows XP to an existing domain (Windows 2003).
  • Administering Active directory services in Windows 2003 Server.
  • User administration (Adding users, giving them their proper rights to work on the Network).
  • DHCP service implementing and administration.
  • DNS service implementing and administration.
  • Implementing and administering servers like File server, Print server in Windows 2003.

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