Help Desk Technician Resume
Coppell, TX
PROFESSIONAL SUMMARY:
A productive professional with solid experience in understanding a range of business applications, technical support, quality assurance & excellent customer service
SKILL:
Data Entry, Microsoft Word, Microsoft Excel, PowerPoint, Microsoft Outlook, Microsoft Publisher, Multiple Trouble Ticketing Systems, GSM/ Remedy, Typing (75 - 80 wpm), POS Software/Hardware, Adobe Acrobat, IE, Chrome, Microsoft Outlook, Oracle Database, UNIX, PC Troubleshooting, Filing, VPN, RSA Token\Safenet, Taking Inbound Calls, Making Outbound Calls, Networking, TCP/IP, Net-Op Remote Control, Ethernet, Knowledge Base tools, ServiceNow, Lotus Notes, Active Directory, ARS, Skype for Business, Telecommute
CAREER EXPERIENCE:
Confidential, Coppell, TX
Help Desk TechnicianResponsibilities:
- Administered Password Reset Chat, Worked Remote from Home, Reset\Unlocked Multiple Accounts\Passwords
- Provided Application/Desktop Support
- Searched Knowledge Base
- Hosted into user’s PC, Trained New Hires
- Assisted in Manager Calls
Confidential, Downtown Dallas, TX
Help Desk TechnicianResponsibilities:
- Reset/Unlocked passwords for Windows and multiple software applications and entered call logs into HEAT tracking system.
- Authenticated users to gain access into proprietary systems.
Confidential, Irving, TX
Helpdesk Technician
Responsibilities:
- Provided support for hardware, software, (printers, fax machines
- All in One Devices, Scanners, Blackberries, Microsoft Excel, Microsoft Word) Utilized Netop Hosting Utility
- Identified, Diagnosed, and Resolved level one problems for users on the State Farm network
Confidential, Downtown Dallas, TX
BackOffice Technician
Responsibilities:
- Responded to inbound calls regarding billing inquiries, cable TV
- Completed assigned tasks given to me directly from Floor Manager with a deadline
- Converted data & information from customer credits into a spreadsheet in Microsoft Excel