PROFESSIONAL SUMMARY:

A productive professional with solid experience in understanding a range of business applications, technical support, quality assurance & excellent customer service

SKILL:

Data Entry, Microsoft Word, Microsoft Excel, PowerPoint, Microsoft Outlook, Microsoft Publisher, Multiple Trouble Ticketing Systems, GSM/ Remedy, Typing (75 - 80 wpm), POS Software/Hardware, Adobe Acrobat, IE, Chrome, Microsoft Outlook, Oracle Database, UNIX, PC Troubleshooting, Filing, VPN, RSA Token\Safenet, Taking Inbound Calls, Making Outbound Calls, Networking, TCP/IP, Net-Op Remote Control, Ethernet, Knowledge Base tools, ServiceNow, Lotus Notes, Active Directory, ARS, Skype for Business, Telecommute

CAREER EXPERIENCE:

Confidential, Coppell, TX

Responsibilities:

• Administered Password Reset Chat, Worked Remote from Home, Reset\Unlocked Multiple Accounts\Passwords
• Provided Application/Desktop Support
• Searched Knowledge Base
• Hosted into user’s PC, Trained New Hires
• Assisted in Manager Calls

Confidential, Downtown Dallas, TX

Responsibilities:

• Reset/Unlocked passwords for Windows and multiple software applications and entered call logs into HEAT tracking system.
• Authenticated users to gain access into proprietary systems.

Confidential, Irving, TX

Helpdesk Technician

Responsibilities:

• Provided support for hardware, software, (printers, fax machines
• All in One Devices, Scanners, Blackberries, Microsoft Excel, Microsoft Word) Utilized Netop Hosting Utility
• Identified, Diagnosed, and Resolved level one problems for users on the State Farm network

Confidential, Downtown Dallas, TX

BackOffice Technician

Responsibilities:

• Responded to inbound calls regarding billing inquiries, cable TV
• Completed assigned tasks given to me directly from Floor Manager with a deadline
• Converted data & information from customer credits into a spreadsheet in Microsoft Excel