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Help Desk Technician Resume

Coppell, TX

PROFESSIONAL SUMMARY:

A productive professional with solid experience in understanding a range of business applications, technical support, quality assurance & excellent customer service

SKILL:

Data Entry, Microsoft Word, Microsoft Excel, PowerPoint, Microsoft Outlook, Microsoft Publisher, Multiple Trouble Ticketing Systems, GSM/ Remedy, Typing (75 - 80 wpm), POS Software/Hardware, Adobe Acrobat, IE, Chrome, Microsoft Outlook, Oracle Database, UNIX, PC Troubleshooting, Filing, VPN, RSA Token\Safenet, Taking Inbound Calls, Making Outbound Calls, Networking, TCP/IP, Net-Op Remote Control, Ethernet, Knowledge Base tools, ServiceNow, Lotus Notes, Active Directory, ARS, Skype for Business, Telecommute

CAREER EXPERIENCE:

Confidential, Coppell, TX

Help Desk Technician

Responsibilities:

  • Administered Password Reset Chat, Worked Remote from Home, Reset\Unlocked Multiple Accounts\Passwords
  • Provided Application/Desktop Support
  • Searched Knowledge Base
  • Hosted into user’s PC, Trained New Hires
  • Assisted in Manager Calls

Confidential, Downtown Dallas, TX

Help Desk Technician

Responsibilities:

  • Reset/Unlocked passwords for Windows and multiple software applications and entered call logs into HEAT tracking system.
  • Authenticated users to gain access into proprietary systems.

Confidential, Irving, TX

Helpdesk Technician

Responsibilities:

  • Provided support for hardware, software, (printers, fax machines
  • All in One Devices, Scanners, Blackberries, Microsoft Excel, Microsoft Word) Utilized Netop Hosting Utility
  • Identified, Diagnosed, and Resolved level one problems for users on the State Farm network

Confidential, Downtown Dallas, TX

BackOffice Technician

Responsibilities:

  • Responded to inbound calls regarding billing inquiries, cable TV
  • Completed assigned tasks given to me directly from Floor Manager with a deadline
  • Converted data & information from customer credits into a spreadsheet in Microsoft Excel

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